--- title: "Swivl Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Swivl Software - reviews, pricing plans, popular comparisons to other Other Artificial Intelligence (AI) Software products and more." source_url: "https://www.capterra.com/p/10026283/Swivl/" page_type: "product" language: "en" --- # Swivl Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Swivl ## What is Swivl? Swivl is an AI-powered field service management platform designed to help small and medium-sized service businesses simplify operations, improve productivity, and increase revenue. The platform combines essential business tools in one centralized system, including CRM, scheduling, lead management, estimating, invoicing, customer communication, and workflow automation. Swivl also provides AI-driven capabilities such as website creation, intelligent estimating, virtual receptionist support, and marketing automation to help businesses streamline day-to-day tasks and reduce manual work. Additional features include GPS tracking, mobile accessibility, payment processing, QuickBooks integration, and customer management tools. By bringing operations, customer engagement, and business growth tools together, Swivl helps field service businesses save time, improve efficiency, and focus on delivering better customer experiences. ## What is Swivl used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[GPS Tracking](https://www.capterra.com/gps-tracking-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Swivl?[Manage this product listing](https://www.g2.com/products/swivl-swivl/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Swivl 5.0 (3) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.0 (4,388) Value For Money 5.0 (3) Value For Money 4.0 (3,517) Customer Service 5.0 (3) Customer Service 4.1 (3,527) ## Swivl alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) ## FAQs about Swivl Overview ### What company size and specific industries is Swivl built for? Swivl is designed for small and medium-sized service businesses that need help managing field operations, improving productivity, and increasing revenue. It is built for service companies rather than a single industry, making it a fit for businesses that provide on-site work and service delivery. Features and Usability ### What are the key features of Swivl? Swivl offers work order management, dispatch management, scheduling, and routing for field operations, plus GPS, geolocation, and location tracking for asset and employee visibility. It also includes CRM, lead management, sales pipeline management, billing and invoicing, payment collection in the field, electronic signature, reporting and analytics, and workflow automation. Pricing ### How much does it cost and what fees or limitations are included? Swivl starts at $49 per month for the Growth plan, with a $149 per month Scale Pro plan above it. A free version and free trial are available. Both plans include MAX Ads, an AI Website Builder, AI Estimator, and SMS Automations, with no additional fees or limits stated. Integrations ### Which third-party tools and platforms does Swivl integrate with? Swivl integrates with QuickBooks Online and Stripe for accounting and payment processing. These catalog integrations cover core financial workflows, connecting Swivl to widely used tools for invoicing, transactions, and bookkeeping. Getting Started and Support ### What training and onboarding options does Swivl offer? Swivl provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and instruction, documentation offers written reference material for later review, and videos provide visual walkthroughs for learning product features and processes. Getting Started and Support ### What customer support options does Swivl offer? Swivl provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users can use these channels to find answers or contact support when needed. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 14,838 Other Artificial Intelligence (AI) Software reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Swivl supports **Real-Time Data**, which gives teams current information they can use to respond faster and make better customer decisions. However, it does not include **Data Security** or **Customer Database**. Instead, it offers other relevant CRM features, such as **Contact Management** (**44%**) and **Search/Filter** (**45%**), helping businesses organize customer details and find records more quickly. Together, these features provide teams with faster access to information and a more efficient way to manage day-to-day customer interactions. Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Activity Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Task Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Work Order Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chatbot 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Swivl 43 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Time Tracking: Track the time and location worked by employees via mobile device - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10026283/Swivl/pricing/) Starter (Free) $0.00 Growth $49.00 Flat Rate,Per Month It includes: - MAX Ads AI Website Builder Free AI Estimator SMS Automations Scale Pro $149.00 Flat Rate,Per Month It includes: - MAX Ads AI Website Builder Free AI Estimator SMS Automations Organization $299.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Kevin S. Owner Construction ### "Swivl streamlines processes across multiple teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 The Swivl team understands the challenges of running a service company. Their solution provides insights into my jobs leading to better service and customer satisfaction. Pros One of the challenges in my business is managing teams throughout a large geographical footprint. Swivl makes it easy to manage install teams and to get updates on jobs in real time. Swivl is a real asset to my organization. Cons I would like to have Swivl integrate with accounting platforms other than Quicbooks online. Swivl has limited payment processing options. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Expense. I didn’t like the invoicing and integrations. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing Swivl Swivl user interface is more intuitive. The implementation was simple. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris C. Founder Construction ### "All in one software that’s easy to use and it’s a huge help in my business." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 My experience with Super Bowl has been awesome. Helps me track everything I need. I went from a couple different software’s to just one. Game changer for my business. Pros The ability to see everything in one place. Makes running my business from day-to-day super easy and efficient. Cons Currently can’t find anything wrong. Something take a little while to get used to or understand where to find it but that’s what every system I’ve ever used. This is still much easier. Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Cost . Does the same thing for much less. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Russell M. Owner Construction ### "A Practical Solution for Managing Day-to-Day Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 We’ve been using Swivl in our construction operations while managing up to a dozen active projects at a time, and their support has been a big part of why it’s worked well for us. Any time we’ve had questions or needed help, their team has been responsive and actually helpful — not just sending generic answers, but taking the time to understand what we’re trying to do and getting us to a solution quickly. In this line of work, delays and confusion cost real money, so having a platform with solid support behind it makes a noticeable difference day to day. It’s been a reliable tool for helping us stay organized and keep projects moving. Pros Strong customer support — responsive and actually helpful when issues come up • Easy to use — quick for teams to learn and implement without a lot of training • Good value for money — combines multiple tools (CRM, invoicing, tracking) into one platform Cons May be better suited for straightforward workflows, as more complex multi-trade or detailed job costing setups may require additional systems as you grow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.