--- title: "byVoice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about byVoice Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10026800/Conversational-AI-Platform/" page_type: "product" language: "en" --- # byVoice Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) byVoice ## What is byVoice? Elevate your services and transform customer experience with our no-code voicebot and chatbot builder, powered by a robust conversational AI platform. Empower your business with the byVoice Conversational AI Platform, a comprehensive solution designed to enhance customer interactions and streamline operations. Our platform offers advanced AI-driven tools for voice and chat automation, including virtual agents, IVR systems, and intelligent routing. Whether you’re managing customer support, sales, or marketing, byVoice delivers seamless, human-like conversations that elevate customer satisfaction and improve efficiency. With quick integration, flexible customization, and scalable solutions, byVoice adapts to businesses of all sizes. Features like predictive dialers, real-time analytics, and multilingual support enable companies to optimize call handling and make data-driven decisions. ## What is byVoice used for? [IVR](https://www.capterra.com/ivr-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for byVoice?[Manage this product listing](https://www.g2.com/products/byvoice/claim_requests/new?auto=true) ## byVoice Overview Updated September 2026 AI summary byVoice offers small and midsize businesses a cloud-based solution for automating customer interactions through chatbots, contact centers, and IVR systems. It features AI-powered responses, automated routing, code-free setup, and customizable branding. Notable options include multi-channel and multi-language support, workflow automation, and dedicated tools for sales or marketing, supporting diverse communication and lead qualification needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### byVoice 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (118) Value For Money 5.0 (1) Value For Money 4.6 (118) Customer Service 5.0 (1) Customer Service 4.7 (118) ## byVoice alternatives Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about byVoice Overview ### What company size and specific industries is byVoice built for? byVoice is designed for businesses of all sizes that want to automate customer interactions with AI-driven voicebots, chatbots, and omnichannel communication tools. It suits small businesses, mid-market teams, and larger enterprises across any industry that needs customer support, sales, or service automation. Features and Usability ### What are the key features of byVoice? byVoice offers call center management, call routing, and automatic call distribution alongside an auto-dialer, predictive dialer, IVR, and queue management. It also includes call logging, call recording, reporting and analytics, CRM, workflow automation, SMS messaging, chat/messaging, and workforce management. Pricing ### How much does it cost and what fees or limitations are included? byVoice starts at $29/month for the Starter plan with 150 minutes and 5 AI agents, and a free version is available. The Pro plan is $99/month with 700 minutes and 10 AI agents, while Business costs $199/month with 1,500 minutes, 50 AI agents, white-labeling, and free implementation of 1 AI agent. Integrations ### Which third-party tools and platforms does byVoice integrate with? byVoice integrates with Google Calendar, Google Docs, Google Sheets, Telegram, Twilio, Twilio Flex, WhatsApp, and WhatsApp Business API. It also connects with SMS, SMS API, HRM, OSOS ERP, and WhatsApp CRM for communication, document handling, scheduling, and business operations. Getting Started and Support ### What training and onboarding options does byVoice offer? byVoice provides in person training and documentation to help teams get started. In person training supports guided setup and direct instruction, while documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does byVoice offer? byVoice provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Support availability is centered on these channels, giving users multiple ways to get help and find information. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,278 Cloud PBX reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) byVoice supports **Automated Responses** and **Natural Language Processing**, so it covers two of the top features chatbot buyers look for. However, it does not include **Language Detection**. Instead, it offers other highly rated capabilities, including **Customer Support** (**46%**) and **AI/Machine Learning** (**42%**), which can still help teams manage conversations more effectively and improve response quality over time, helping businesses handle customer questions faster and provide more relevant interactions. Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI Copilot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Auto-Dialer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System that automatically dials calls Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding IVR 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities byVoice 60 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version [View pricing plan details](https://www.capterra.com/p/10026800/Conversational-AI-Platform/pricing/) Starter $29.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues Pro $99.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues - Calls Scoring - Geo-Location algorithms - Automated Messages - Integrations Business $199.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues - Calls Scoring - Geo-Location algorithms - Automated Messages - Integrations - Variables, Conditions, Functions - Version Control - Automatic Dialogue Tagging - Link-based Dialogue Viewing - Supervisor & Call Activity Analytics - Call Recording Custom Custom price It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues - Calls Scoring - Geo-Location algorithms - Automated Messages - Integrations - Variables, Conditions, Functions - Version Control - Automatic Dialogue Tagging - Link-based Dialogue Viewing - Supervisor & Call Activity Analytics - Call Recording Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ SMS API](https://www.capterra.com/p/147248/SMS-Notify/)[ OSOS ERP](https://www.capterra.com/p/248158/ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VN Valeria N. Marketing Manager Computer Software ### "AI voice agent helped us improve outbound calling workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2026 We integrated byVoice into our sales workflow to automate our outbound calling process. As a software development company, our sales team works with prospecting and reaching new potential clients, so reducing repetitive first-touch activities was important for us. The biggest advantage for us is that the byVoice AI voice agent can handle initial conversations with prospects, help qualify leads, and identify which opportunities deserve more attention from our sales team. Instead of spending most of the time on repetitive calls, our team can focus more on qualified opportunities and meaningful conversations. We see byVoice as an additional sales assistant that supports our team during outbound activities. The platform is flexible, and the ability to customize call flows and conversation logic makes it easier to adapt the solution to our workflow. Since our prospects aren't in one country, the multi-language support and local time zone handling matter more than we expected - the agent calls people at a sensible hour in their own market. Four months in, cold calling is no longer something our reps do manually. Pros The biggest advantage of byVoice is the ability to automate the first stage of outbound sales conversations. Instead of manually handling every initial call, our sales team can use AI to engage prospects, qualify interest, and focus their time on more relevant opportunities. The second thing is that qualification and booking happen inside the same call. There's no gap between "this prospect is interested" and "it's on someone's calendar," which is where warm leads used to go cold for us. Cons Building an AI cold calling agent that performs well isn't a one-click exercise. It takes a few rounds of listening to real calls and adjusting the script, the qualifying questions, and the objection branches before the numbers look right. That's less a flaw in the platform than an expectation worth setting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.