# Conversational AI Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Conversational AI Platform Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10026800/Conversational-AI-Platform --- # Conversational AI Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Conversational AI Platform ## What is Conversational AI Platform? The byVoice Conversational AI Platform combines the power of AI voicebots, chatbots, and IVR systems to automate customer interactions at scale. Its no-code builder allows you to design and deploy solutions quickly, while white-label options let you offer these tools under your own brand. Whether handling customer support, outbound campaigns, or lead qualification, byVoice ensures consistent, high-quality communication across all channels. ## What is Conversational AI Platform used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €17 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Conversational AI Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.byvoice.io&name=Conversational AI Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Conversational AI Platform 0.0 VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €17 Usage Based, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,603) Value For Money 0.0 (0) Value For Money 4.2 (2,657) Customer Service 0.0 (0) Customer Service 4.3 (2,766) ## Conversational AI Platform alternatives [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156723/Gladly/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Conversational AI Platform 59 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports For the intention to be used by developers Used as a promotional or demonstration tool in sales and marketing presentations Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Score a lead on their quality or likelihood to buy based on certain behaviors Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English System calls multiple numbers at once and connects the agent to the first number that answers Streamlining repetitive tasks and activities through automated and predefined workflows Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Computer-based system that allows users to send and receive voice messages A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free €0.00 It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection Smart €17.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues Pro €49.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues - Calls Scoring - Geo-Location algorithms - Automated Messages - Integrations Advanced €149.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues - Calls Scoring - Geo-Location algorithms - Automated Messages - Integrations - Variables, Conditions, Functions - Version Control - Automatic Dialogue Tagging - Link-based Dialogue Viewing - Supervisor & Call Activity Analytics - Call Recording Custom €150.00 Usage Based,Per Month It includes: - IVR - AI Voice Agent - Speech-to-Text - Text-to-Speech - LLM - Automatic Dialer - Answering Machine Detection (AMD) - Outbound IVR - Multi-Language Support - Voicemail - SIP Connectivity - Spam Protection - Intelligent Call Routing - Automatic Call Distribution (ACD) - Call Queues - Calls Scoring - Geo-Location algorithms - Automated Messages - Integrations - Variables, Conditions, Functions - Version Control - Automatic Dialogue Tagging - Link-based Dialogue Viewing - Supervisor & Call Activity Analytics - Call Recording ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ SMS API](https://www.capterra.com/p/147248/SMS-Notify/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)