--- title: "Cosmo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cosmo Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/10026827/Cosmo/" page_type: "product" language: "en" --- # Cosmo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Cosmo ## What is Cosmo? Businesses manually use WhatsApp for customer engagement and order processing because it’s easy to use and accessible to 2 billion consumers. But they quickly lose conversions and accrue operating inefficiencies in responding to growing customer inbound across languages, fulfilling orders, or providing product information. We’re building Cosmo, a multilingual and multimodal conversational platform for commerce on WhatsApp. With Cosmo you get a WhatsApp number, powered by Cosmo AI, and a MerchantOS web app. Customers can text the WhatsApp number in over 90 languages, or send an image or voice note to find and purchase the right products, track existing orders, or ask for assistance. Merchants and their teams can use the MerchantOS to customize their agent, manage customer conversations and orders, upload unstructured inventories, and send ad campaigns. ## What is Cosmo used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cosmo?[Manage this product listing](https://www.g2.com/products/cosmo-ai/claim_requests/new?auto=true) ## Cosmo Overview Updated September 2026 AI summary Cosmo offers businesses of all sizes an AI-driven chatbot platform that automates customer interactions and supports conversational marketing. Featuring natural language processing, intent recognition, and sentiment analysis, it provides contextual guidance and customer experience management. Cosmo is available as a cloud, SaaS, or web-based solution, with live chat and multi-language capabilities to enhance engagement. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cosmo 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $150 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (826) Value For Money 0.0 (0) Value For Money 4.4 (779) Customer Service 0.0 (0) Customer Service 4.7 (753) ## Cosmo alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [HumanBot](https://www.capterra.com/p/10010954/HumanBot/) [4.8 (826)](https://www.capterra.com/p/10010954/HumanBot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10010954/HumanBot/) [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/) [4.8 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276090/Clever-Messenger/) ## FAQs about Cosmo Features and Usability ### What are the key features of Cosmo? Cosmo offers AI and machine learning, automated responses, and chatbot features for chat and messaging workflows. It also includes CRM, customer database, campaign management, and campaign segmentation, plus live chat, one-to-one messaging, human handover, real-time notifications, reporting and analytics, visual analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Cosmo starts at $150 per month for the Campaign Experience plan, which includes 3,000 messages monthly. The $250 Commerce Experience plan includes 5,000 messages and adds a 4% sales conversion fee, while Commerce Pro Experience costs $500 monthly with 10,000 messages and a 2% sales conversion fee. Integrations ### Which third-party tools and platforms does Cosmo integrate with? Cosmo connects natively to Meta for Business, Odoo, Shopify, Twilio, WhatsApp, WhatsApp Business API, and WooCommerce. These integrations cover ecommerce, messaging, and business operations, giving Cosmo support for seven third-party platforms and services from its official catalog. Getting Started and Support ### What training and onboarding options does Cosmo offer? Cosmo provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace for basic onboarding and product orientation. Getting Started and Support ### What customer support options does Cosmo offer? Cosmo provides Email/Help Desk, a Knowledge Base, and 24/7 Live Rep support. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 1,278 Conversational Marketing Platform reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Cosmo supports **Automated Responses** and **Natural Language Processing**, so teams can handle common inquiries faster and respond in a way that better understands user intent. However, it does not include **Language Detection**. Instead, it offers **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which give businesses more ways to manage customer conversations with human support when needed and improve response quality over time, helping teams respond more efficiently and serve users more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Cosmo 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Lead Distribution: Route and distribute your leads to third party buyers - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10026827/Cosmo/pricing/) Campaign Experience $150.00 Flat Rate,Per Month It includes: - Custom Whatsapp Number - $6 per 100 messages after - Personalized Campaigns - Customer Conversations Management Commerce Experience $250.00 Flat Rate,Per Month It includes: - $10 per 100 messages after - 4% sales conversion fee - Product Search - Analyze images and voice messages Commerce Pro Experience $500.00 Flat Rate,Per Month It includes: - $8 per 100 messages after - 2% sales conversion fee - Manage Products and Orders - Developer support within 12 hours ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ WhatsApp Business API](https://www.capterra.com/p/10025303/WhatsApp-Business-API/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.