--- title: "Echonext Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Echonext Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/10026898/Echonext/" page_type: "product" language: "en" --- # Echonext Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Echonext ## What is Echonext? Echonext is a web-based contact center CRM software that provides a customizable platform with an interface for tracking sales pipelines, managing leads, and automating sales processes. Key features include a power dialer for increased call volume, smart lead distribution for routing, interactive pipelines for visual sales workflow, and cloud contact center for omnichannel customer interactions. The software aims to help businesses drive growth by improving sales team productivity and performance. ## What is Echonext used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Echonext?[Manage this product listing](https://www.g2.com/products/echonext/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Echonext 0.0 VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $129 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (973) Value For Money 0.0 (0) Value For Money 4.7 (796) Customer Service 0.0 (0) Customer Service 4.8 (768) ## Echonext alternatives [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) ## FAQs about Echonext Features and Usability ### What are the key features of Echonext? Echonext offers auto-dialer and predictive dialer tools, automated routing, automatic call distribution, and call transfer for contact handling. It also includes CRM, contact and lead management, campaign management, multi-channel communication, reporting and analytics, sales pipeline management, and quality management for tracking interactions. Pricing ### How much does it cost and what fees or limitations are included? Echonext starts at $129 per user per month for the Standard plan with up to 500 custom fields. Premium costs $149 for up to 2,500 custom fields, and Enterprise costs $199 for up to 5,000 custom fields. No free trial or free version is listed. Getting Started and Support ### What customer support options does Echonext offer? Echonext offers email/help desk support and FAQ/forum resources. Users can submit requests through the help desk or search the FAQ/forum for answers. No reviewer feedback about support quality is available, so response times, helpfulness, and common support frustrations cannot be described from user sentiment. ## Features AI summary Based on 1,302 Unified Communications reviews Capterra reviewers highlight these as the top features buyers look for in Contact Center software: - **Automatic Call Distribution** (**52%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Caller ID** (**46%**) Echonext supports **Automatic Call Distribution**, which is one of the most requested Contact Center capabilities. However, it does not include **Caller ID** or **Call Center Management**. Instead, the product offers **Call Routing** (**51%**), another highly rated feature that can help direct incoming calls to the right agents or teams based on business rules. Together, these capabilities help businesses manage call flow more efficiently, reduce misrouted calls, and give teams a clearer path for handling customer conversations. Auto-Dialer System that automatically dials calls Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call List Management Manage and track all past and future calls. Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transfer Transfers live calls to other agents Echonext 25 features ### All Features - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call List Management: Manage and track all past and future calls. - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10026898/Echonext/pricing/) Standard $129.00 Per User,Per Month It includes: - CRM - Power Dialer - Live Transfer - Unlimited Dialing Minutes - Call Tracking and Analytics - Email Sending and Tracking - Lead Distribution - Interactive Calendar - 30 Days of Call Recording - Online Support - 50 GB storage space Premium $149.00 Per User,Per Month It includes: - Smart Campaigns - Agent Status - Advanced Reports and Analytics - Custom Dispositions - Local Presence Dialing - SMS Send and Receive - Billing - Invoicing - 90 Days of Call Recording - Unlimited Onboarding - Email Support - 100 GB Storage Enterprise $199.00 Per User,Per Month It includes: - Real Time Dashboards - Payments - IVR Menus and Call Recording - Voicemail - WhatsApp Integration - Public API - Phone Support - 250 GB Storage Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.