--- title: "Hostel Mate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hostel Mate Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/10026918/Hostel-Mate/" page_type: "product" language: "en" --- # Hostel Mate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hostel Mate ## What is Hostel Mate? Our platform handles the unique challenges of managing shared accommodation properties: dorm-style rooms, mixed inventory (beds + private rooms), group bookings, high guest turnover, and the operational complexity that comes with it. Built-in channel management syncs with major OTAs automatically. Payment processing, invoicing, and reporting are included, not upsold as premium features. What sets us apart is the price-to-functionality ratio. We give you enterprise-level tools, multi-property support, custom pricing rules, real-time availability updates, occupancy analytics, housekeeping workflows, without the enterprise price tag. Clean interface that your staff can learn in minutes, not weeks. ## What is Hostel Mate used for? [Hostel Management](https://www.capterra.com/hostel-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hostel Mate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://kemetholding.com&name=Hostel Mate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hostel Mate 5.0 (7) VS. [4.8 (1,594)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (7) Ease Of Use 4.6 (1,594) Value For Money 4.9 (7) Value For Money 4.6 (1,521) Customer Service 5.0 (7) Customer Service 4.7 (1,562) ## Hostel Mate alternatives [4.8 (710)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10026918/Hostel-Mate/alternatives/) ## FAQs about Hostel Mate Overview ### What company size and specific industries is Hostel Mate built for? Hostel Mate is designed for hostels of any size that need cloud-based property management software. It is built for the hospitality sector, especially businesses operating hostel accommodations and similar lodging operations that require tools for managing bookings, guests, and daily property tasks. Features and Usability ### What are the key features of Hostel Mate? Hostel Mate offers reservations management, room and bed booking, availability management, and online booking for hostel and dorm operations. It also includes billing and invoicing, payment processing, rent tracking, and tax management, plus housekeeping management, maintenance scheduling, guest communications, reporting and analytics, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? Hostel Mate starts at $19 per month for the Lite plan, which includes channel management, PMS, front desk operations, billing, invoicing and reporting, plus data security. The Advanced plan costs $45 per month and adds user management and accounting finance. A free trial is available. Integrations ### Which third-party tools and platforms does Hostel Mate integrate with? Hostel Mate integrates with 10 third-party tools and platforms, including Stripe, Telegram, and WhatsApp, plus accounting and property management categories such as Accounting Software, Financial Accounting Software, PMS, PMS Cloud, Booking Engine, Hostel System, Analytics Intelligence, and Analytics Model. Getting Started and Support ### What training and onboarding options does Hostel Mate offer? Hostel Mate provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for step-by-step review, and videos allow teams to follow recorded guidance at their own pace. Getting Started and Support ### What customer support options does Hostel Mate offer? Hostel Mate provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the provided data. ## Features AI summary Based on 4,664 Property Management reviews Capterra data shows that buyers of Property Management software rank the following features as their top priorities: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) Hostel Mate supports all three of the features reviewers value most: **Rent Tracking**, **Reservations Management**, and **Online Payments**. Together, these capabilities help businesses keep tenant charges organized, manage bookings more efficiently, and collect payments online, allowing teams to reduce manual work and maintain better control over day-to-day property operations. Online Payments 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept and process online payment transactions Tenant Portal 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Transaction History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Inventory Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Channel Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Task Management 3.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Hostel Mate 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Signature: Digitally sign online documents - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hospitality Industry: To be used by the hospitality industry - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Residential: Specialized for organizations who focus on residential projects - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Group Reservations: The ability to reserve times in groups. - Guest Communications: Communicate with guests directly within the system - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Overdue Payments: Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Virtual Tour: Realistic representation of a physical space or environment that helps users explore locations virtually - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.9 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/10026918/Hostel-Mate/pricing/) Lite $19.00 Flat Rate,Per Month It includes: - Channel Management Advanced $45.00 Flat Rate,Per Month It includes: - Accounting Finance - Users Management Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Nomod](https://www.capterra.com/p/176749/Nomod/)[ PMS Cloud](https://www.capterra.com/p/136263/PMS-Cloud/)[ Analytics Model](https://www.capterra.com/p/10025897/Analytics-Model/)[ Booking Engine](https://www.capterra.com/p/255289/Booking-Engine/)[ Financial Accounting Software](https://www.capterra.com/p/86468/Financial-Accounting-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Mostafa Z. Manager Hospitality ### "works great for our small hostel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Pros It just handles the chaos so well... system doesn't crash. its super stable which is really all u care about when running a busy front desk. actually lets us talk to the guests instead of fighting with the computer all day. Cons only integrates with stripe for payments right now, it's good since it gives you more control but I'm hoping they would support more local Payment gateways Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Erin S. Manager Hospitality ### "Worth it just for that alone." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2026 I was a bit skeptical at first honestly, tried a few other systems before this one. But this one is really build for hostels. The all-in-one side of it is what gets me, I don't have to jump between different tools anymore. Minor gripes here and there but nothing that's made me want to switch. Pros Honestly didn't expect to like it as much as I do. The setup was straightforward and everything just kind of... works. Syncing with booking platforms used to be a headache and now I barely think about it. Cons I think it is pretty good, but I Wish there were more customization options for the booking widget besides the colors Switched from [BananaDesk](https://www.capterra.com/p/128589/BananaDesk-PMS/) Hostelmate documentation is really solid and clear Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Managing Director Hospitality ### "Reliable and comprehensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2026 Great experience and very reliable service. I feel like I can expand and improve my business service with no limit. Pros It’s easy, comprehensive and at a very reasonable cost perfectly suitable for my hostel business. It became the backbone of my business and helped me to increase and organize my bookings with almost all the booking platforms. Easy to generate reports, track any transaction with complete transaction history. Cons Nothing as it’s easy friendly user interface and with live human support. I will say that a refresher from the developers and support team from time to time for their new updates will be a good communication too keep in touch as business partners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User manager Hospitality ### "very up-to-date" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2026 It’s nice having everything, payments, bookings, and the calendar, in one tab instead of jumping between five different programs. Support is usually pretty quick too Pros Solid platform. It takes a little bit of time to get everything configured exactly how you want it, but once it's set up, it just works. Cons only work with stripe, no paypal or local payment support, when i asked they told me about api that i can use Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) price, to save money, and im glad i did. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Customer Service Hospitality ### "it’s really great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2026 I’d give it a solid 10/10 It made our work much more organized and less stressful definitely worth it if you want to save time and run your hostel better Pros I’ve been using this hostel booking system for a while now and it honestly made things way easier for us everything is in one place so no more jumping between booking sites it really helps avoid double bookings super easy to use, even for new staff saves a lot of time on daily tasks like check-ins and payments guests can book online easily and it works smoothly Cons Took a little time at the beginning to learn all the features some advanced tools need a bit of getting used to works best with a stable internet connection Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS dav S. CEO Hospitality ### "very easy to use/ has everything" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2025 very easy to use, we really glad that we picked this saas Pros very cheap and have everything based to the price we paid Cons nothing, other than it took is sometime to get uptospeed Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) cost, cloud beds is very expensive for hostel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA matt A. Main Consultant Hospitality ### "the best!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2025 hats off to the customer support, they reply right away Pros best software ive ever tried, and i spend a lot on testing the others Cons nothing, its really good i have nothing bad to say about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.