# Live Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10026997/Live-Chat-Software --- # Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Live Chat Software ## What is Live Chat Software? Logicspice's Live Chat Software is a real-time communication solution that helps businesses connect instantly with their website visitors. Designed to improve customer support and boost engagement, it enables teams to respond quickly, resolve queries, and increase customer satisfaction. Key features include: Real-time chat with typing indicators Customizable chat widgets Canned responses and offline messaging Chat history, logs & file sharing Multi-agent support and chat transfer Mobile-friendly, responsive interface White-label branding & secure integration Perfect for small to large businesses, the software is scalable, easy to integrate, and built to streamline live customer interaction—helping you convert leads faster and build trust with your audience. ## What is Live Chat Software used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Live Chat Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.logicspice.com/&name=Live Chat Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Live Chat Software 0.0 VS. [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (2,178) Value For Money 0.0 (0) Value For Money 4.5 (1,934) Customer Service 0.0 (0) Customer Service 4.3 (1,923) ## Live Chat Software alternatives [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Live Chat Software Overview ### What company size and specific industries is Live Chat Software built for? Live Chat Software is designed for businesses of all sizes, including small businesses, mid-market companies, and enterprise teams. It is suited to e-commerce, customer support teams, startups, and service providers that need real-time customer engagement and instant support. Features and Usability ### What are the key features of Live Chat Software? Live Chat Software offers real-time chat and one-to-one messaging, plus proactive chat, canned responses, and autoresponders for handling conversations. Core management features include contact management, user management, access controls/permissions, and collaboration tools. Reporting is supported through real-time analytics, activity dashboards, activity tracking, and alerts/notifications. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Live Chat Software starts at $45 per month for the Monthly Subscription, a flat-rate plan that includes Internal Chat & Collaboration. A free trial is available. No setup fees, contract terms, or other pricing limitations are listed in the provided plan details. Integrations ### Which third-party tools and platforms does Live Chat Software integrate with? Live Chat Software integrates with 3 third-party tools: Digital Signage, PayPal, and Stripe. These integrations cover digital display and payment-related workflows, giving Live Chat Software connections to common business platforms used for customer engagement and transactions. Getting Started and Support ### What training and onboarding options does Live Chat Software offer? Live Chat Software provides live online training for teams getting started. This format supports guided setup and direct instruction from a trainer, giving users a structured way to learn product features and basic workflows during onboarding. Getting Started and Support ### What customer support options does Live Chat Software offer? Live Chat Software provides Email/Help Desk support. That channel gives users a direct way to submit questions and receive assistance through written replies. No reviewer feedback about support quality is available here, so the customer experience cannot be described beyond the listed support option. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoresponders Create and automatically send premade copy in response to customer messages Broadcast Messaging Notify large groups of people simultaneously about important updates. Live Chat Software 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create and automatically send premade copy in response to customer messages Notify large groups of people simultaneously about important updates. Process of sending a large number of documents, messages or emails to multiple recipients at once Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage, organize, and store contact information Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of staff/employee contact information and job status in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more Track interaction history by documenting conversations for contacts Access software remotely via mobile devices Send personal messages to clients or attendees Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Create, manage and track all task activities and progression Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Monthly Subscription $45.00 Flat Rate,Per Month It includes: - Internal Chat & Collaboration Pro Licensed Subscription $895.00 Flat Rate,One Time ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Digital Signage](https://www.capterra.com/p/186728/Digital-Signage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.