--- title: "Live Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10026997/Live-Chat-Software/" page_type: "product" language: "en" --- # Live Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Live Chat Software ## What is Live Chat Software? Logicspice's Live Chat Software is a real-time communication solution that helps businesses connect instantly with their website visitors. Designed to improve customer support and boost engagement, it enables teams to respond quickly, resolve queries, and increase customer satisfaction. Key features include: Real-time chat with typing indicators Customizable chat widgets Canned responses and offline messaging Chat history, logs & file sharing Multi-agent support and chat transfer Mobile-friendly, responsive interface White-label branding & secure integration Perfect for small to large businesses, the software is scalable, easy to integrate, and built to streamline live customer interaction—helping you convert leads faster and build trust with your audience. ## What is Live Chat Software used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Live Chat Software?[Manage this product listing](https://www.g2.com/products/live-chat-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Live Chat Software 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (16,466) Value For Money 0.0 (0) Value For Money 4.3 (11,516) Customer Service 0.0 (0) Customer Service 4.1 (10,729) ## Live Chat Software alternatives [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) Highest Rated [Chatway](https://www.capterra.com/p/10014051/Chatway/) [4.9 (80)](https://www.capterra.com/p/10014051/Chatway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014051/Chatway/) [Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting price $47.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167015/Text-Request/) ## FAQs about Live Chat Software Overview ### What company size and specific industries is Live Chat Software built for? Live Chat Software is designed for businesses of all sizes, from startups to larger organizations, especially e-commerce companies, customer support teams, and service providers. It fits organizations that need instant, real-time customer communication and better engagement across sales and support interactions. Features and Usability ### What are the key features of Live Chat Software? Live Chat Software offers real-time chat and consumer-facing chat, plus proactive chat, autoresponders, canned responses, and one-to-one messaging for direct customer communication. It also includes contact management, collaboration tools, alerts/notifications, activity tracking, real-time analytics, reporting/analytics, and access controls/permissions for conversation oversight and team administration. Pricing ### How much does it cost and what fees or limitations are included? Live Chat Software starts at $45 per month for the Monthly Subscription, a flat-rate plan that includes Internal Chat & Collaboration. A free trial is available, so teams can test the service before paying. No other fees or pricing tiers are listed in the provided plan data. Integrations ### Which third-party tools and platforms does Live Chat Software integrate with? Live Chat Software integrates with 3 third-party tools, including Digital Signage, PayPal, and Stripe. These catalog integrations cover payment processing and on-site display use cases, giving the platform a focused set of connection options for common business workflows. Getting Started and Support ### What training and onboarding options does Live Chat Software offer? Live Chat Software provides live online training sessions for guided setup and product instruction. This format lets teams ask questions in real time and review features with an instructor during scheduled sessions. Getting Started and Support ### What customer support options does Live Chat Software offer? Live Chat Software provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback is available about response times, helpfulness, or support experience, so support quality cannot be assessed from user commentary. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Live Chat Software supports **Chat/Messaging** and **Real-Time Notifications**, giving teams a direct way to respond to customer questions quickly and stay updated as new conversations come in. However, it does not include **Multi-Channel Communication**. Instead, it offers other highly rated capabilities, including **Real-time Consumer-facing Chat** (**43%**) and **Mobile Access** (**44%**), which help businesses stay available to customers and manage conversations from more places, allowing teams to respond faster and maintain consistent service. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoresponders Create and automatically send premade copy in response to customer messages Blogs Allows users to publish blogs on social site Live Chat Software 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Autoresponders: Create and automatically send premade copy in response to customer messages - Blogs: Allows users to publish blogs on social site - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Management: Manage, organize, and store contact information - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - One-to-One Messaging: Send personal messages to clients or attendees - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Task Management: Create, manage and track all task activities and progression - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10026997/Live-Chat-Software/pricing/) Monthly Subscription $45.00 Flat Rate,Per Month It includes: - Internal Chat & Collaboration Pro Licensed Subscription $895.00 Flat Rate,One Time ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Digital Signage](https://www.capterra.com/p/186728/Digital-Signage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.