--- title: "Userowl Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userowl Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10027016/Userowl/" page_type: "product" language: "en" --- # Userowl Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Userowl ## What is Userowl? Cloud-based feedback collection and management software that allows businesses to collect feedback and bug reports, engage customers, discover bugs faster, and prioritize product changes based on visual user insights. It includes a feedback widget that lets users annotate screens to visually show issues on websites without needing additional tools. Userowl automatically captures session details, user information, console logs, network logs, and screenshots with feedback. ## What is Userowl used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Bug Tracking](https://www.capterra.com/bug-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userowl?[Manage this product listing](https://www.g2.com/products/userowl/claim_requests/new?auto=true) ## Userowl Overview Updated September 2026 AI summary Userowl is a cloud-based solution for businesses of all sizes seeking to manage customer feedback and track issues. It combines feedback management, surveys, bug tracking, and real-time analytics with customizable forms and workflows. Integrations with Jira and Trello help teams link feedback to project tasks, while dashboards and multi-channel data collection enable informed, collaborative decision-making. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userowl 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## Userowl alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about Userowl Features and Usability ### What are the key features of Userowl? Userowl offers activity dashboards, activity tracking, and real-time analytics for monitoring work and feedback trends. It includes bug tracking, issue tracking, bug/issue capture, and feedback management, plus surveys and feedback, multi-channel data collection, customizable forms, configurable workflow, task management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Userowl starts at $29 per month for the Starter plan, which includes 3 team members and charges $4 per additional member. The $59 Team plan includes 10 team members with the same $4 add-on rate. A free trial is available, and no setup fees are listed. Integrations ### Which third-party tools and platforms does Userowl integrate with? Userowl integrates with Jira and Trello for project and task management workflows. These native integrations connect Userowl to two widely used platforms, helping teams link feedback or operations data with work tracking in a simple setup. Getting Started and Support ### What training and onboarding options does Userowl offer? Userowl provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and settings as needed. Getting Started and Support ### What customer support options does Userowl offer? Userowl provides email/help desk support, FAQ/forum access, a knowledge base, and chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Userowl supports all three features that reviewers identify as most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends across responses, and turn feedback into clear insights, allowing teams to improve experiences based on real customer data. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Backlog Management The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Bug Tracking Monitor and track bugs and issues in the system. Userowl 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10027016/Userowl/pricing/) Starter $29.00 Flat Rate,Per Month It includes: - 3 Projects - Unlimited Reporters - Screenshots & Annotations - Session Information - Console Logs - One Integration - Widget Customization - Branding - Collaboration Team $59.00 Flat Rate,Per Month It includes: - 10 Projects - JavaScript SDK - User Identification - Custom Metadata - Workflow Customization - All Integrations Enterprise Custom Quote Available It includes: - Unlimited Projects - API Access - Webhooks - Remove ‘Powered By’ - High Priority Support - Implementation Support ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.