--- title: "UserCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserCall Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10027138/UserCall/" page_type: "product" language: "en" publication_date: "2026-11-02" --- # UserCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) UserCall ## What is UserCall? Usercall runs AI-moderated voice interviews with your customers and turns them into clear findings. You write a short guide, and the app helps you shape it. The AI then talks to each participant, asks follow-up questions when an answer is vague, and moves on once the point is clear. There's nothing to schedule. Interviews run 24/7 in 50+ languages, on every plan. We can recruit participants for you from a 4M+ panel, or you can bring your own. Every participant is a real, screened person. Your team can listen in live and queue questions for the AI to ask. Every interview is transcribed and coded into themes, with no manual tagging. You can ask questions about your data, export every coded excerpt as CSV, and download reports. You can also upload survey answers to analyze them the same way. Plans start from $89 a month, and pay-as-you-go is available. Your first interview is free. ## What is UserCall used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Starting price $89 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserCall?[Manage this product listing](https://www.g2.com/products/usercall/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserCall 0.0 VS. [5.0 (10)](https://www.capterra.com/p/10042518/VINSI/#reviews) Starting Price $89 Flat Rate, Per Month Starting Price $299 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (575) Value For Money 0.0 (0) Value For Money 5.0 (440) Customer Service 0.0 (0) Customer Service 5.0 (512) ## UserCall alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Celoxis](https://www.capterra.com/p/5923/Celoxis/) [4.5 (575)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/5923/Celoxis/) [Mindset AI](https://www.capterra.com/p/10027071/Mindset-AI/) [4.9 (15)](https://www.capterra.com/p/10027071/Mindset-AI/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027071/Mindset-AI/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about UserCall Overview ### What company size and specific industries is UserCall built for? UserCall is designed for businesses of all sizes that need user insights from AI-moderated interviews. It is not limited to a specific industry, making it suitable for companies across sectors that want structured feedback from customers, users, or other stakeholders. Features and Usability ### What are the key features of UserCall? UserCall offers live chat, chat/messaging, and chatbot tools for multi-channel communication, along with AI/machine learning, natural language processing, speech recognition, and voice features. It also includes customizable branding, multi-language support, search/filter controls, activity dashboard views, and reporting/analytics for tracking interactions. Pricing ### How much does it cost and what fees or limitations are included? UserCall starts at $89 per month for the Lite plan and offers a free trial. Lite includes customizable reports and analytics, call recordings, customizable interview questions and voices, with 9-minute interviews, 12 recordings per month, and 2 interview links. The Core plan costs $199 per month. Integrations ### Which third-party tools and platforms does UserCall integrate with? UserCall integrates with 3 third-party tools: Google Docs, Slack, and Webhook Relay. These integrations cover document workflows, team communication, and webhook-based automation, giving UserCall a small set of direct connection options for common collaboration and data-sharing tasks. Getting Started and Support ### What customer support options does UserCall offer? UserCall provides email/help desk, FAQ/forum, and chat support. These channels give users direct help, self-service guidance, and faster back-and-forth when needed. ## Features AI summary Based on 1,170 Virtual Assistant reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **Activity Dashboard** (**45%**) - **Lead Capture** (**58%**) UserCall supports **Chatbot** and **Activity Dashboard**, giving teams a way to automate conversations and track interaction performance in one place. However, it does not offer **Lead Capture**. Instead, it provides other features that reviewers also rate as important, including **Chat/Messaging** (**48%**) and **Customizable Branding** (**45%**), which can help businesses manage direct customer communication and maintain a consistent brand experience, allowing teams to improve responsiveness and present a more polished customer-facing service. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Branding Add customized logos and colors to align with company branding UserCall 18 features ### All Features - Adaptive Responses: Allows the AI agent to learn from interactions and adapt its responses accordingly. - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Developers: For the intention to be used by developers - Live Chat: Ability to chat online in real time - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Speech Recognition: Train your system to interpret and transcribe voice messages - Survey Builder: Create and manage surveys - Understanding: Demonstrates a sophisticated understanding of both written and spoken user commands. - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10027138/UserCall/pricing/) Lite $89.00 Flat Rate,Per Month It includes: - Up to 12 call recordings per month - Max 9 minute interviews - Customizable voices & languages - Up to 2 interview links Core $199.00 Flat Rate,Per Month It includes: - Up to 5 interview links - Max 12 minute interviews - Custom LLM model options - Up to 25 call recordings per month Enterprise Custom Quote Available It includes: - Custom call minutes per month - Custom seats - Custom call time limits - Custom integrations & features ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.