--- title: "UserCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserCall Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10027138/UserCall/" page_type: "product" language: "en" --- # UserCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) UserCall ## What is UserCall? UserCall is software that provides voice user interviews with AI moderators and qualitative data analysis. The software enables companies to gain deep insights from AI moderated voice customer interviews compared to traditional text based surveys. The AI interviewers ask relevant follow-up questions to uncover needs while managing bias. Branded interview links allow for distribution and enable interviews to be conducted at scale. Key features include custom voices and languages, thematic analysis and tagging of transcripts, automated transcription and summarization, and flexible pricing tiers. usercall.co ## What is UserCall used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $89 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserCall?[Manage this product listing](https://www.g2.com/products/usercall/claim_requests/new?auto=true) ## UserCall Overview Updated September 2026 AI summary UserCall is a cloud-based conversational AI platform designed for businesses of all sizes seeking to automate and enhance customer interactions. It offers features such as chatbots, live chat, multi-channel and multi-language support, natural language processing, and speech recognition. With reporting and analytics tools and developer-focused capabilities, UserCall supports both customer engagement and technical customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserCall 0.0 VS. [### 1min.AI](https://www.capterra.com/p/10020011/1min-AI/) [4.7 (494)](https://www.capterra.com/p/10020011/1min-AI/reviews/) Starting Price $89 Flat Rate, Per Month Starting Price $5 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (494) Value For Money 0.0 (0) Value For Money 4.6 (482) Customer Service 0.0 (0) Customer Service 4.5 (452) ## UserCall alternatives [VIVI](https://www.capterra.com/p/10011012/VIVI/) [4.0 (4)](https://www.capterra.com/p/10011012/VIVI/#reviews) Starting price $0.05 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011012/VIVI/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [ViaDialog](https://www.capterra.com/p/10003914/ViaDialog/) [5.0 (4)](https://www.capterra.com/p/10003914/ViaDialog/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003914/ViaDialog/) [Hyro](https://www.capterra.com/p/200197/Hyro/) [0.0](https://www.capterra.com/p/200197/Hyro/#reviews) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/200197/Hyro/) ## FAQs about UserCall Overview ### What company size and specific industries is UserCall built for? UserCall is designed for businesses of all sizes, from small teams to large enterprises, across any industry that needs user insights. Its AI-moderated interviews suit organizations focused on understanding customers, users, or participants, rather than a single sector. Features and Usability ### What are the key features of UserCall? UserCall offers AI/Machine Learning, Natural Language Processing, Speech Recognition, and Understanding for voice and chatbot interactions. Core communication features include Live Chat, Chat/Messaging, Multi-Channel Communication, and Multi-Language support, along with Customizable Branding, Activity Dashboard, Search/Filter, and Reporting/Analytics for tracking and administration. Pricing ### How much does it cost and what fees or limitations are included? UserCall starts at $89 per month for the Lite plan and includes a free trial. Lite offers customizable reports, call recordings, and up to 12 recordings per month, with 9-minute interviews and up to 2 interview links. The $199 per month Core plan raises limits to 25 recordings, 5 links, and 12-minute interviews. Integrations ### Which third-party tools and platforms does UserCall integrate with? UserCall integrates with 3 third-party tools: Google Docs, Slack, and Webhook Relay. These integrations cover document management, team communication, and webhook-based automation, giving UserCall direct connections to common collaboration and workflow platforms. Getting Started and Support ### What customer support options does UserCall offer? UserCall provides email/help desk, FAQ/forum, and chat support. These channels give users direct help, self-service answers, and real-time messaging options for common questions and account issues. ## Features AI summary Based on 1,170 Virtual Assistant reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **Activity Dashboard** (**45%**) - **Lead Capture** (**58%**) UserCall supports **Chatbot** and **Activity Dashboard**, giving teams a way to automate conversations and track interaction performance in one place. However, it does not offer **Lead Capture**. Instead, it provides other features that reviewers also rate as important, including **Chat/Messaging** (**48%**) and **Customizable Branding** (**45%**), which can help businesses manage direct customer communication and maintain a consistent brand experience, allowing teams to improve responsiveness and present a more polished customer-facing service. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding For Developers For the intention to be used by developers UserCall 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customizable Branding: Add customized logos and colors to align with company branding - For Developers: For the intention to be used by developers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Speech Recognition: Train your system to interpret and transcribe voice messages - Understanding: Demonstrates a sophisticated understanding of both written and spoken user commands. - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10027138/UserCall/pricing/) Lite $89.00 Flat Rate,Per Month It includes: - Up to 12 call recordings per month - Max 9 minute interviews - Customizable voices & languages - Up to 2 interview links Core $199.00 Flat Rate,Per Month It includes: - Up to 25 call recordings per month - Max 12 minute interviews - Custom LLM model options - Up to 5 interview links Enterprise Custom Quote Available It includes: - Custom integrations & features - Custom call time limits - Custom seats - Custom call minutes per month ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.