# UserCall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UserCall Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10027138/UserCall --- # UserCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) UserCall ## What is UserCall? UserCall is software that provides voice user interviews with AI moderators and qualitative data analysis. The software enables companies to gain deep insights from AI moderated voice customer interviews compared to traditional text based surveys. The AI interviewers ask relevant follow-up questions to uncover needs while managing bias. Branded interview links allow for distribution and enable interviews to be conducted at scale. Key features include custom voices and languages, thematic analysis and tagging of transcripts, automated transcription and summarization, and flexible pricing tiers. usercall.co ## What is UserCall used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $89 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserCall?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.usercall.co&name=UserCall) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserCall 0.0 VS. [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price $89 Flat Rate, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (487) Value For Money 0.0 (0) Value For Money 4.4 (354) Customer Service 0.0 (0) Customer Service 4.5 (425) ## UserCall alternatives Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (20)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041681/Compass/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) ## FAQs about UserCall Overview ### What company size and specific industries is UserCall built for? UserCall is designed for businesses of all sizes that need user insights from AI-moderated interviews. It is suitable across industries where organizations collect and analyze customer or user feedback, making it a fit for startups, mid-market companies, and enterprise teams seeking interview-based research. Features and Usability ### What are the key features of UserCall? UserCall offers live chat, chat/messaging, and chatbot tools for customer communication, along with multi-channel communication and multi-language support. It also includes AI/machine learning, natural language processing, and speech recognition, plus reporting/analytics, activity dashboards, search/filter, customizable branding, and developer-focused features. Pricing ### How much does it cost and what fees or limitations are included? UserCall starts at $89 per month for the Lite plan, with a Core plan at $199 per month. A free trial is available. Lite includes up to 12 call recordings, up to 2 interview links, and 9-minute interviews, while Core raises limits to 25 recordings, 5 links, and 12-minute interviews. Integrations ### Which third-party tools and platforms does UserCall integrate with? UserCall connects natively to Google Docs, Slack, and Webhook Relay. These integrations cover document collaboration, team communication, and webhook-based automation, giving UserCall a concise set of third-party connections for everyday workflow and data transfer. Getting Started and Support ### What customer support options does UserCall offer? UserCall provides email/help desk support, FAQ/forum resources, and chat. Support appears geared toward quick access to answers through self-service and direct messaging. No reviewer feedback is available here to assess response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding For Developers For the intention to be used by developers UserCall 14 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Add customized logos and colors to align with company branding For the intention to be used by developers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Train your system to interpret and transcribe voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Lite $89.00 Flat Rate,Per Month It includes: - Up to 12 call recordings per month - Max 9 minute interviews - Customizable voices & languages - Up to 2 interview links Core $199.00 Flat Rate,Per Month It includes: - Up to 25 call recordings per month - Max 12 minute interviews - Custom LLM model options - Up to 5 interview links ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.