# Lupa Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lupa Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/10027147/Lupa --- # Lupa Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lupa ## What is Lupa? Lupa is a cloud-based practice management software for pet businesses that offers online booking, client engagement, automated reminders, payment processing, and AI applications to streamline operations. Key features include consolidating all client communications into one hub, reducing missed appointments and calls through reminders, saving time through automation, and providing real-time analytics. ## What is Lupa used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lupa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lupapets.com&name=Lupa) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lupa 4.8 (4) VS. [4.6 (280)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.6 (280) Value For Money 5.0 (4) Value For Money 4.6 (266) Customer Service 5.0 (4) Customer Service 4.7 (278) ## Lupa alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) [4.0 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130107/Covetrus-Pulse/) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172485/Shepherd-App/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Patient Records Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Calendar Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Document Storage 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Live Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Lupa 19 features Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Create and securely store digital patient records Ability to chat online in real time Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Features 3.8 (4) 3.8 Based on 4 reviews ## Pricing Value for money 5.0 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Charlotte H. Veterinary surgeon Veterinary ### "Well designed PMS with a fantastic team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2025 We have found the transition from our previous PMS to this one to be smooth. We were expecting teething problems, which did happen, but the Lupa team has been very supportive throughout, and the AI assistant is very useful for helping with routine procedures. We are looking forward to improvements with the staff buying profile section, the health plans, and the analytics section. Pros Lupa is an excellent practice management system for veterinary practices, and provides both good value for money as well as friendly and helpful customer support. The team is fantastic! We would give 5 stars but because the system is new, there are some aspects that don't yet work as well as they will in the future. However, the team are very good at receiving feedback and ideas, and at giving an idea of when to expect the next up-grades. We are really happy with the system so far. Cons There are some aspects, such as writing prescriptions and assigning batch numbers, that require a lot of clicking and could be improved upon. In the analytics (reporting) section, some of the data points can't be run against others, which can be frustrating. However, this is still being developed, so hopefully these things will be ironed out soon. The health plan section was very clunky, but has recently been up-dated, so is improving! Switched from [VetIT](https://www.capterra.com/p/135616/VetIT/) We were very frustrated by the lack of customer support and how out-dated many aspects of the system were. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mark G. Owner and Vet Veterinary ### "A cut above the rest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2025 Great support from training before going live to ongoing. Multiple different avenues for support which is genuinely responsive and issues can and are escalated if needed. I took a risk with Lupa as a relatively early adopter. I have no regrets as I genuinely expect it to become the leading PMS in the near future. I predict increasingly be able to use features that are not available or are not fully integrated on other systems and which will add real value to our team and our clients. Pros Genuinely innovative PMS with an interface which is much more intuitive and user friendly than the major competitors. I tested the majority of these PMS in real clinics as a locum before setting up my practice. New features and enhancements are added very regularly. The team at Lupa are continuously looking to innovate and they genuinely take on board and engage positively with feedback. You feel that you are part of a genuinely collaborative approach to enhancing a system which puts the needs of the practice first. Cons Initially we found that new features and updates were being rolled out before being fully tested and this could cause unwelcome bugs. This now occurs a lot less frequently, as they are more careful with the updates. Some core functionality needs to improve but again Lupa are well aware of these and there is a clear timeline for these with frequent updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Andrew F. Veterinarian Veterinary ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2025 Lupa has a clean, modern interface that’s easy to navigate and use. Very responsive and helpful customer support Pros I was surprised how easily I picked it up and they have a quick and responsive customer support team that are on hand for any questions so that you can really make the most of the system Cons Would ideally like it to integrate with more suppliers but they’re responsive to suggestions so I’m hopeful it’s a matter or time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Caitie K. Director and Vet Veterinary ### "Fantastic New System - Soon to be Best in Class!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2025 I'm incredibly pleased with Lupa. I've been using it for the past 6 months and it has already come leaps and bounds. It functions well for me as-is, with some minor annoyances (like every system) but the difference with Lupa is that I know improvements are coming. They don't just want superficial quick-fixes, they want to really develop features that are best in class across the whole system. I believe in the people behind it, their vision and dedication and I'd highly recommend it. Pros The interface is incredibly easy to use, scheduling appointments is quick and easy, the set up is quick, and the company are innovative, forward thinking, and responsive. Customer service is fantastic, and they take your suggestions on board for future development. Reporting is easy and customisable Cons It's a new product, so not all of the features are working as well as I'd like. Client comms is perhaps the greatest area of weakness at the moment, but they've built an incredible and highly experienced team - I'm truly excited to see what they come up with. I think it's going to be better than anything we've seen in the industry so far, so I'm happy to wait for it. Alternatives considered [Teleos](https://www.capterra.com/p/99979/Teleos/) [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) [Merlin](https://www.capterra.com/p/99975/Merlin/) [Provet](https://www.capterra.com/p/137569/Provet-Cloud/) [Rex Cirrus8](https://www.capterra.com/p/206119/Cirrus8/) Reasons for choosing Lupa I was impressed by the team and vision. I liked that the price was all-inclusive, rather than price per feature. I liked the interface and how user friendly it was. I was also told by some of the other companies that I demo'd that Lupa would very soon be a top competitor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)