# Lupa Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Lupa Software - reviews, pricing plans, popular comparisons to other Veterinary products and more.

Source: https://www.capterra.com/p/10027147/Lupa/pricing

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# 

 Lupa Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Lupa

## What is Lupa?

Lupa is a cloud-based practice management software for pet businesses that offers online booking, client engagement, automated reminders, payment processing, and AI applications to streamline operations. Key features include consolidating all client communications into one hub, reducing missed appointments and calls through reminders, saving time through automation, and providing real-time analytics.

## What is Lupa used for?

[Veterinary](https://www.capterra.com/veterinary-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Lupa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lupapets.com&name=Lupa)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Lupa

4.8 (4)

VS.

[4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/)

Starting Price

Contact vendor

Starting Price

$116

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (4)

Ease Of Use

4.6 (278)

Value For Money

5.0 (4)

Value For Money

4.6 (264)

Customer Service

5.0 (4)

Customer Service

4.7 (276)

## Lupa alternatives

Highest Rated

[4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/)

Starting price

$260.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (1,132)](https://www.capterra.com/p/148516/Marketing-360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Patient Records Management

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Appointment Scheduling

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Calendar Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Document Storage

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

Live Chat

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Lupa 19 features

Schedule appointments via a calendar

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Manage and track all internal and external communication conducted via calls, email, text, or chat

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Create and securely store digital patient records

Ability to chat online in real time

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Accept, record, and reconcile financial transactions

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Create treatment plans that document interventions and outcomes to track patient progress

Features

3.8 (4)

3.8

Based on 4 reviews

## Pricing

Value for money

5.0 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (4)

5.0

Based on 4 reviews

## Integrations

[

QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)

## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

4.8

Based on 4 reviews

Filter by rating

5(3)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CH

Charlotte H.

Veterinary surgeon

Veterinary

### "Well designed PMS with a fantastic team"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 29, 2025

We have found the transition from our previous PMS to this one to be smooth. We were expecting teething problems, which did happen, but the Lupa team has been very supportive throughout, and the AI assistant is very useful for helping with routine procedures. We are looking forward to improvements with the staff buying profile section, the health plans, and the analytics section.

Pros

Lupa is an excellent practice management system for veterinary practices, and provides both good value for money as well as friendly and helpful customer support. The team is fantastic! We would give 5 stars but because the system is new, there are some aspects that don't yet work as well as they will in the future. However, the team are very good at receiving feedback and ideas, and at giving an idea of when to expect the next up-grades. We are really happy with the system so far.

Cons

There are some aspects, such as writing prescriptions and assigning batch numbers, that require a lot of clicking and could be improved upon. In the analytics (reporting) section, some of the data points can't be run against others, which can be frustrating. However, this is still being developed, so hopefully these things will be ironed out soon. The health plan section was very clunky, but has recently been up-dated, so is improving!

Switched from

[VetIT](https://www.capterra.com/p/135616/VetIT/)

We were very frustrated by the lack of customer support and how out-dated many aspects of the system were.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Mark G.

Owner and Vet

Veterinary

### "A cut above the rest"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 10, 2025

Great support from training before going live to ongoing. Multiple different avenues for support which is genuinely responsive and issues can and are escalated if needed. I took a risk with Lupa as a relatively early adopter. I have no regrets as I genuinely expect it to become the leading PMS in the near future. I predict increasingly be able to use features that are not available or are not fully integrated on other systems and which will add real value to our team and our clients.

Pros

Genuinely innovative PMS with an interface which is much more intuitive and user friendly than the major competitors. I tested the majority of these PMS in real clinics as a locum before setting up my practice. New features and enhancements are added very regularly. The team at Lupa are continuously looking to innovate and they genuinely take on board and engage positively with feedback. You feel that you are part of a genuinely collaborative approach to enhancing a system which puts the needs of the practice first.

Cons

Initially we found that new features and updates were being rolled out before being fully tested and this could cause unwelcome bugs. This now occurs a lot less frequently, as they are more careful with the updates. Some core functionality needs to improve but again Lupa are well aware of these and there is a clear timeline for these with frequent updates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AF

Andrew F.

Veterinarian

Veterinary

### "Great software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 13, 2025

Lupa has a clean, modern interface that’s easy to navigate and use. Very responsive and helpful customer support

Pros

I was surprised how easily I picked it up and they have a quick and responsive customer support team that are on hand for any questions so that you can really make the most of the system

Cons

Would ideally like it to integrate with more suppliers but they’re responsive to suggestions so I’m hopeful it’s a matter or time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CK

Caitie K.

Director and Vet

Veterinary

### "Fantastic New System - Soon to be Best in Class!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2025

I'm incredibly pleased with Lupa. I've been using it for the past 6 months and it has already come leaps and bounds. It functions well for me as-is, with some minor annoyances (like every system) but the difference with Lupa is that I know improvements are coming. They don't just want superficial quick-fixes, they want to really develop features that are best in class across the whole system. I believe in the people behind it, their vision and dedication and I'd highly recommend it.

Pros

The interface is incredibly easy to use, scheduling appointments is quick and easy, the set up is quick, and the company are innovative, forward thinking, and responsive. Customer service is fantastic, and they take your suggestions on board for future development. Reporting is easy and customisable

Cons

It's a new product, so not all of the features are working as well as I'd like. Client comms is perhaps the greatest area of weakness at the moment, but they've built an incredible and highly experienced team - I'm truly excited to see what they come up with. I think it's going to be better than anything we've seen in the industry so far, so I'm happy to wait for it.

Alternatives considered

[Teleos](https://www.capterra.com/p/99979/Teleos/)

[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

[Merlin](https://www.capterra.com/p/99975/Merlin/)

[Provet](https://www.capterra.com/p/137569/Provet-Cloud/)

[Rex Cirrus8](https://www.capterra.com/p/206119/Cirrus8/)

Reasons for choosing Lupa

I was impressed by the team and vision. I liked that the price was all-inclusive, rather than price per feature. I liked the interface and how user friendly it was. I was also told by some of the other companies that I demo'd that Lupa would very soon be a top competitor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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