--- title: "IPTel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IPTel Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/10027156/IPTel/" page_type: "product" language: "en" --- # IPTel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) IPTel ## What is IPTel? IPTel is a cloud-based platform that combines all your communications into a single, efficient business solution. Instead of dozens of disparate tools, you get full functionality: IP PBX for high-quality telephony, auto-calling for quick customer outreach, integrated CRM for sales management, auto-notifier for timely reminders, and speech analytics that automatically evaluates the quality of conversations. Thanks to IPTel, businesses increase efficiency by 30% in the first months of use: managers handle more calls, and integration with messengers and email reduces lead loss. An open API allows you to integrate the system into your current processes in a week, and individual settings provide flexibility for any business task. IPTel is not just a software, but a reliable partner that will help your company grow faster by automating routines and improving the quality of customer service. ## What is IPTel used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $16 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IPTel?[Manage this product listing](https://www.g2.com/products/iptel-communication-solutions-for-business-growth/claim_requests/new?auto=true) ## IPTel Overview Updated September 2026 AI summary IPTel provides small and midsize businesses with cloud-based call center and contact center tools, spanning automatic call distribution, call recording, IVR, CRM integration, and multi-channel communication. It supports API access, auto-dialer, and interaction tracking, and integrates with major CRM and communication platforms. IPTel is deployed via SaaS, making it accessible for distributed teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IPTel 0.0 VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $16 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (334) Value For Money 0.0 (0) Value For Money 4.7 (261) Customer Service 0.0 (0) Customer Service 4.8 (326) ## IPTel alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting price $85.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132852/Talkdesk/) [Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) [4.8 (104)](https://www.capterra.com/p/130369/Bright-Pattern/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130369/Bright-Pattern/) ## FAQs about IPTel Overview ### What company size and specific industries is IPTel built for? IPTel is designed for businesses in the United Kingdom and Ukraine, but the vendor description does not specify a particular company size or industry focus. It appears to suit organizations across sectors that need a telecommunications solution in those markets. Features and Usability ### What are the key features of IPTel? IPTel includes API access, CRM, and reminders for contact and lead management. It also offers call center tools such as auto-dialer, automated attendant, IVR, call recording, call routing, call transfer, and automatic call distribution, plus dashboard reporting, interaction tracking, monitoring, and multi-channel communication. Pricing ### How much does it cost and what fees or limitations are included? IPTel starts at $16 per user per month for the Cloud IP-PBX plan, with a free trial available. Other plans include the $19 CRM system, $20 AI Voice Bot Basic, $47 Contact center, $51 AI Voice bot plan, and $118 AI Voice Robots. The CRM system requires a minimum of 3 users. Integrations ### Which third-party tools and platforms does IPTel integrate with? IPTel integrates with 6 third-party tools, including communication and CRM platforms such as Gmail, WhatsApp, Mailchimp, Pipedrive, KeyCRM, and Salesdrive. Getting Started and Support ### What training and onboarding options does IPTel offer? IPTel provides in person training, documentation, and videos to help teams get started. In person training supports guided setup and direct instruction, documentation offers written reference for features and steps, and videos give self-paced learning material for reviewing tasks and functions. Getting Started and Support ### What customer support options does IPTel offer? IPTel provides email/help desk, a knowledge base, phone support, and chat. User feedback on support quality is not available here, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways for users to seek product assistance. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) IPTel supports **Call Center Management**, which gives teams a central way to handle call center operations. However, it does not include **Call Logging** or **Call Monitoring**. Instead, it offers other important features that reviewers also rate highly, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses keep records of customer interactions, review performance trends, and route calls more efficiently, allowing teams to manage workloads and improve service quality. API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Automatic Outbound Dialer Dials outbound calls automatically IPTel 21 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10027156/IPTel/pricing/) Cloud IP-PBX $16.00 Per User,Per Month It includes: - 50 GB for call records - Max users Unlimited 50 - Free technical support - Easy setup - Unlimited queues Contact center $47.00 Per User,Per Month It includes: - REST API - A centralized hub for managing all interactions - Automated ticket creation and distribution - Intelligent call and message routing - Real-time performance analytics - AI assistant for agents CRM system $19.00 Per User,Per Month It includes: - Business process automation for efficient teamwork - Built-in Viber & Telegram for instant communication - Reports and analytics to track sales performance - Electronic document management without extra hassle - Flexible settings and customization options - minimum 3 users AI Voice Robots $118.00 Per User,Per Month It includes: - 150 GB for call records - Multi-modal speech recognition - AI-generated dialogues - Support for inbound and outbound calls - Flexible scenario customization - Press-1 dialer (IVR menu) - Automatic call forwarding - Reports on IVR key presses - Upload contact lists - Play audio messages - Real-time call monitoring - Detailed call statistics AI Voice bot plan $51.00 Per User,Per Month It includes: - Press-1 dialer (IVR menu) - Automatic call forwarding - Reports on IVR key presses - Upload contact lists - Play audio messages - Real-time call monitoring - Detailed call statistics - 100 GB for call records AI Voice Bot Basic plan $20.00 Per User,Per Month It includes: - Upload contact lists - Play audio messages - Real-time call monitoring - Detailed call statistics - 50 GB for call records ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Salesdrive](https://www.capterra.com/p/186752/salesdrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.