--- title: "Picky Assist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Picky Assist Software - reviews, pricing plans, popular comparisons to other AI Sales Assistant products and more." source_url: "https://www.capterra.com/p/10027193/Picky-Assist/" page_type: "product" language: "en" --- # Picky Assist Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Picky Assist ## What is Picky Assist? Picky Assist is a cloud-based platform that brings together multichannel messaging, CRM, chatbot building, and workflow automation in one place. Businesses use it to manage customer conversations across WhatsApp, Instagram, Facebook Messenger, and email from a single shared inbox, capture and track leads, and run outbound broadcast campaigns without writing any code. Teams can build chatbots using a visual, no-code builder, automate follow-up sequences, assign conversations to agents, and connect the platform to over 3,000 third-party apps. A built-in CRM handles contact management, sales pipelines, and reporting alongside the messaging tools. Picky Assist suits small and mid-sized businesses as well as larger enterprises in industries such as education, healthcare, real estate, e-commerce, travel, financial services, and hospitality. It is also used by agencies and developers building WhatsApp automation for clients. ## What is Picky Assist used for? [IVR](https://www.capterra.com/ivr-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Picky Assist?[Manage this product listing](https://www.g2.com/products/picky-assist/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Picky Assist 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $14 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Picky Assist alternatives [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) ## FAQs about Picky Assist Overview ### What company size and specific industries is Picky Assist built for? Picky Assist is designed for small and mid-sized businesses as well as enterprises operating in education, healthcare, real estate, e-commerce, travel, financial services, hospitality, and professional services across more than 80 countries. Features and Usability ### What are the key features of Picky Assist? Picky Assist offers AI and natural language processing, chatbots, and automated responses for customer conversations. It also includes multi-channel communication, live chat, chat history, and transfers/routing, plus CRM, contact management, lead capture, campaign management, reporting and analytics, and workflow automation. Pricing ### How much does it cost and what fees or limitations are included? Picky Assist starts at $14 per month for the Basic plan, which covers up to 2 users. The Pro plan is $29 per month for up to 5 users, and Ultimate is $49 per month for up to 10 users. An API Only Plan costs $34 per month, and a free trial is available. Integrations ### Which third-party tools and platforms does Picky Assist integrate with? Picky Assist integrates with Zapier, Zendesk Suite, and Zoho CRM. These connections cover automation, customer support, and CRM workflows, giving Picky Assist a small but focused set of third-party integration options for linking messaging tasks with business systems. Getting Started and Support ### What training and onboarding options does Picky Assist offer? Picky Assist provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does Picky Assist offer? Picky Assist provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers or contact support, with the self-service options suited for common setup questions and chat for quicker guidance when needed. ## Features AI summary Based on 1,278 AI Sales Assistant reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Picky Assist supports **Automated Responses** and **Natural Language Processing**, so it covers two of the most important capabilities buyers look for in a chatbot. However, it does not include **Language Detection**. Instead, the product offers other highly valued features, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These features help businesses manage conversations across channels, respond to customer needs more effectively, and improve interactions over time, giving teams a practical way to handle support and communication at scale. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Autoresponders Create and automatically send premade copy in response to customer messages Picky Assist 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10027193/Picky-Assist/pricing/) Basic $14.00 Flat Rate,Per Month It includes: - 2000 Contacts - All Channels Included - Accessing All Products Pro $29.00 Flat Rate,Per Month It includes: - 10000 Contacts - API Access Ultimate $49.00 Flat Rate,Per Month It includes: - 20000 Contacts - Multi-Channel API Only Plan $34.00 Flat Rate,Per Month It includes: - Unlimited Messages - Unlimited Contacts Enterprise Custom Quote Available It includes: - Single Sign On (SSO) - Employee Training - Dedicated Customer Success Manager - Custom Development - Access Controls ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.