--- title: "healow Genie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about healow Genie Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10027242/healow-Genie/" page_type: "product" language: "en" --- # healow Genie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) healow Genie ## What is healow Genie? Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering operational costs. Genie offers self-service options to answer patients' common questions and uses natural-language AI to manage appointments, referrals, prescriptions, and more. Patients can interact with Genie through voice, two-way SMS, email, or chatbot. Genie instantly answers and automatically routes patients' calls, connecting them with resources, including qualified medical professionals, 24/7/365. Genie also generates outgoing calls and campaigns, creates transcripts of after-hours medical calls for next-day provider follow-up, and employs no-show prediction to estimate which appointments might not be kept. It is an EHR agnostic solution, and can be integrated with other leading EHRs. ## What is healow Genie used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for healow Genie?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eclinicalworks.com&name=healow Genie) ## healow Genie Overview Updated August 2026 AI summary healow Genie is a cloud-based contact center solution for organizations of any size seeking AI-driven automation in communication and patient engagement. It features automated call routing, call recording, chatbot capabilities, multi-channel communication, and reporting, with an AI Copilot and workflow automation as notable options. The platform integrates with select third-party tools and is designed for web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### healow Genie 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $199 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 0.0 (0) Customer Service 4.7 (1,536) ## healow Genie alternatives Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (113)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (91)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.7 (80)](https://www.capterra.com/p/158128/Kustomer/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158128/Kustomer/) ## FAQs about healow Genie Overview ### What company size and specific industries is healow Genie built for? healow Genie is designed for healthcare organizations of any size that want an AI-powered contact center to improve patient engagement and reduce front-office workload and costs. Its EHR-agnostic design makes it suitable for clinics, practices, and other patient care providers that need support across different electronic health record systems. Features and Usability ### What are the key features of healow Genie? healow Genie offers AI Copilot, natural language processing, and a pre-configured bot for automated responses and workflow automation. It also includes appointment scheduling and management, confirmations and reminders, patient records management, online refills, chat and messaging, call routing and transfers, alerts and notifications, and reporting and analytics. Pricing ### How much does it cost and what fees or limitations are included? healow Genie starts at $199 per month per user for its AI-powered contact center solution. The healow Genie Pricing plan includes automated text messaging to on-call providers, a dashboard, an inbound line for SMS messages, and an inbound line for voice calls. No additional fees or limits are listed. Integrations ### Which third-party tools and platforms does healow Genie integrate with? healow Genie integrates with eClinicalWorks. The catalog lists this healthcare platform as its third-party integration, indicating direct connectivity for practices using the same clinical system. Getting Started and Support ### What training and onboarding options does healow Genie offer? healow Genie provides live online training for teams getting started. This format supports guided sessions with an instructor or trainer, allowing users to review setup steps, ask questions, and learn core functions in a scheduled online setting. Getting Started and Support ### What customer support options does healow Genie offer? healow Genie provides Email/Help Desk support for users who need assistance with the product. Support is limited to that channel in the catalog data, so users seeking help will rely on written responses through the help desk. ## Features AI summary Based on 1,279 Contact Center reviews Not all Contact Center products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) healow Genie supports **Automatic Call Distribution**, which helps teams direct incoming calls to the right agents more efficiently. However, it does not include **Caller ID** or **Call Center Management**. Instead, the product offers **Call Routing** (**50%**) and **Call Recording** (**47%**), two other features that reviewers also rate highly. These capabilities help businesses manage call flow and keep records of customer interactions, allowing teams to improve response handling and maintain better visibility into call activity. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Automated Responses Automatic reply functionality for incoming messages healow Genie 30 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Support: Provide online support for your customers through live chat or help desk functionality - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Messaging: Communicate using messages within the system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Natural Language Processing: Process and analyze human language in text or audio form - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10027242/healow-Genie/pricing/) healow Genie Pricing $199.00 Per User,Per Month It includes: - automated text messaging to on call Providers - inbound line for voice calls - inbound line for SMS messages - dashboard ## Integrations [ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.