--- title: "healow Genie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about healow Genie Software - reviews, pricing plans, popular comparisons to other HIPAA Compliance products and more." source_url: "https://www.capterra.com/p/10027242/healow-Genie/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # healow Genie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) healow Genie ## What is healow Genie? Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering operational costs. Genie offers self-service options to answer patients' common questions and uses natural-language AI to manage appointments, referrals, prescriptions, and more. Patients can interact with Genie through voice, two-way SMS, email, or chatbot. Genie instantly answers and automatically routes patients' calls, connecting them with resources, including qualified medical professionals, 24/7/365. Genie also generates outgoing calls and campaigns, creates transcripts of after-hours medical calls for next-day provider follow-up, and employs no-show prediction to estimate which appointments might not be kept. It is an EHR agnostic solution, and can be integrated with other leading EHRs. ## What is healow Genie used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for healow Genie?[Manage this product listing](https://www.g2.com/products/healow-genie/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### healow Genie 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $199 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## healow Genie alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.2 (94)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) ## FAQs about healow Genie Overview ### What company size and specific industries is healow Genie built for? healow Genie is designed for healthcare organizations of all sizes that need a contact center solution to support patient engagement and reduce front-office workload and costs. It is a fit for medical practices, clinics, and other patient-care providers that want an EHR-agnostic option for managing patient communications. Features and Usability ### What are the key features of healow Genie? healow Genie offers appointment scheduling and management, confirmations and reminders, online refills, and patient records management for patient workflows. It also includes chat, messaging, live chat, chatbot, automated responses, automated routing, and automatic call distribution, plus AI Copilot, natural language processing, monitoring, and reporting/analytics. Pricing ### How much does it cost and what fees or limitations are included? healow Genie starts at $199 per user/month for the healow Genie Pricing plan. This AI-powered contact center solution includes automated text messaging to on-call providers, a dashboard, an inbound line for SMS messages, and an inbound line for voice calls. No additional fees or limitations are listed. Integrations ### Which third-party tools and platforms does healow Genie integrate with? healow Genie integrates with eClinicalWorks. Getting Started and Support ### What training and onboarding options does healow Genie offer? healow Genie provides live online training sessions for teams getting started. These sessions allow guided instruction from a trainer and can support setup, feature review, and questions during onboarding. Getting Started and Support ### What customer support options does healow Genie offer? healow Genie provides Email/Help Desk support for users who need assistance. No reviewer feedback about support quality is available, so the support experience cannot be described from user sentiment. The catalog lists this as the product’s support channel. ## Features AI summary Based on 1,302 HIPAA Compliance reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) healow Genie supports **Automatic Call Distribution**. However, it does not include **Caller ID** or **Call Center Management**. Instead, it offers other highly rated features, including **Call Routing** (**51%**) and **Call Recording** (**48%**). These capabilities help teams direct incoming calls to the right agents and keep records of customer interactions, allowing businesses to improve call handling and maintain better visibility into service quality. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Automated Responses Automatic reply functionality for incoming messages healow Genie 30 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Support: Provide online support for your customers through live chat or help desk functionality - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Messaging: Communicate using messages within the system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Natural Language Processing: Process and analyze human language in text or audio form - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10027242/healow-Genie/pricing/) healow Genie Pricing $199.00 Per User,Per Month It includes: - automated text messaging to on call Providers - inbound line for voice calls - inbound line for SMS messages - dashboard ## Integrations [ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.