# zofiQ Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about zofiQ Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/10027288/zofiQ

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# 

 zofiQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

zofiQ

## What is zofiQ?

zofiQ is an AI-enabled software that provides intelligent automation for managed service providers (MSPs). The software integrates with all leading professional services automation (PSA) tools and features AI agents that handle tasks including ticket triage, alert monitoring, and data analytics.

## What is zofiQ used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$449

Usage Based, Per Month

Free trial  
not available

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Do you work for zofiQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://zofiq.ai&name=zofiQ)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### zofiQ

4.5 (2)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$449

Usage Based, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (2)

Ease Of Use

4.3 (3,594)

Value For Money

3.5 (2)

Value For Money

4.2 (2,648)

Customer Service

4.0 (2)

Customer Service

4.3 (2,758)

## zofiQ alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Activity Dashboard

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Personalization

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Adjust communications based on previous interactions or personal preferences

Prioritization

3.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Arrange tasks based on the level of priority or urgency

Real-Time Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Surveys & Feedback

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

zofiQ 18 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Provides a channel for team members to share media files, communicate, and work together

Pre-made examples and templates for emails

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Arrange tasks based on the level of priority or urgency

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Securely stores data to prevent data loss or breaches

Allow users to access multiple services after entering their login credentials once

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.0 (2)

3.0

Based on 2 reviews

## Pricing

Value for money

3.5 (2)

Starter

$449.00

Usage Based,Per Month

It includes:

-   Up to 50 hours of development
-   Email support
-   Monthly progress reports
-   Access to client portal
-   Project manager as single point of contact

Professional

$1,999

Usage Based,Per Month

It includes:

-   Up to 200 hours of development
-   Basic UX/UI Design
-   Bi-weekly progress reports

Team

$4,999

Usage Based,Per Month

It includes:

-   Customized solutions for large-scale
-   Unlimited development hours
-   24/7 priority support
-   Team of dedicated specialists
-   Desktop app, Mobile app

Value for money

3.5 (2)

3.5

Based on 2 reviews

## Integrations

[

Auvik](https://www.capterra.com/p/145245/Auvik/)[

Ninja](https://www.capterra.com/p/10023161/Ninja/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (2)

4.0

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CA

Cyril A.

Project management

Information Technology and Services

### "Zofiq - Pros and Cons"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

April 9, 2025

good enough, always room for improvement

Pros

How its easily lays out a summary of a ticket when you open it, tells you what you need to do or what needs to be done on a ticket

Cons

not yet on the project management side fully

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VU

vasu U.

Tech Analyst

Computer & Network Security

### ""ZofiQ Makes Work Easier""

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 9, 2025

My overall experience with ZofiQ has been positive. The platform offers a solid range of features that are useful for streamlining operations and improving efficiency.

Pros

Helped me with auto typing. It’s a flexible and user-friendly solution

Cons

The user interface could be more intuitive, and occasionally, the response time felt slower than expected.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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