# Landis Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Landis Contact Center Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10027329/Landis-Contact-Center --- # Landis Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Landis Contact Center ## What is Landis Contact Center? The Landis Contact Center for Microsoft Teams is a powerful call management platform built for seamless integration with Microsoft Teams. Key Features Include: \*Live dashboards and call monitoring \*Hundreds of out-of-the-box and customizable reports \*Real-time, AI-driven call sentiment analytics \*Visual IVR builder \*Advanced call queues with multiple routing options \*Call-pop integration into agent panel \*Webhooks for external reports and integrations Landis provides free in-house support, 24/7 emergency assistance, and no setup fees or minimums. Turnkey installations are available for a custom quote. ## What is Landis Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Landis Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://landistechnologies.com/&name=Landis Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Landis Contact Center 5.0 (1) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $75 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (3,607) Value For Money 5.0 (1) Value For Money 4.2 (2,662) Customer Service 5.0 (1) Customer Service 4.3 (2,770) ## Landis Contact Center alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) ## FAQs about Landis Contact Center Overview ### What company size and specific industries is Landis Contact Center built for? Landis Contact Center is designed for support and service teams in organizations that rely on Microsoft Teams, with particular fit for educational institutions. It is suited to schools, colleges, universities, and similar service-driven teams that need a contact center built around the Microsoft Teams environment. Features and Usability ### What are the key features of Landis Contact Center? Landis Contact Center offers call center management, automatic call distribution, automated routing, and queue management for handling inbound interactions. It also includes IVR, call monitoring, call recording, callback scheduling, and real-time reporting. Additional features include live chat, chatbots, CRM, workforce management, and third-party integrations. Integrations ### Which third-party tools and platforms does Landis Contact Center integrate with? Landis Contact Center integrates with Microsoft Dynamics 365, Dynamics 365 Customer Service, Dynamics 365 Sales, Power Automate Monitor, and PowerApps. These native connections support CRM, customer service, sales, and workflow automation environments within the Microsoft ecosystem. Getting Started and Support ### What training and onboarding options does Landis Contact Center offer? Landis Contact Center provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Landis Contact Center offer? Landis Contact Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Agent Interface 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Computer Telephony Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workforce Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of processes to optimize the productivity of its employees Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Landis Contact Center 38 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Import and export data to and from software applications Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Organize and manage the accomplishments and development of employees or performance of applications or systems Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Landis Contact Center $75.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ PowerApps](https://www.capterra.com/p/128524/PowerApps/)[ Power Automate Monitor](https://www.capterra.com/p/265800/Power-Automate-Monitor/)[ Dynamics 365 Customer Service](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/)[ Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Stijn H. Founder Education Management ### "Seamless Microsoft Teams Integration & Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2025 I use the Landis Contact Center call recording function in Microsoft Teams every day, and it’s incredible how seamlessly it integrates—as if it’s a native Teams feature. It’s easy to configure while offering powerful features, including automatic recording, which gives me peace of mind knowing I’ll never forget to hit record. The Landis team was fantastic during setup, providing personal training and ensuring everything worked flawlessly. Even when I encountered issues unrelated to Landis but tied to Microsoft Teams itself, their support team was incredibly patient, troubleshooting with me over multiple calls at no extra charge. When a product works exactly as promised, integrates perfectly, and comes with exceptional support—all at a reasonable price—it absolutely deserves a 5-star review. Highly recommend! Pros Native-like integration with Microsoft Teams Easy to set up but packed with powerful features Auto-recording ensures I never forget to hit record Outstanding customer support with personalized training Affordable pricing for the value it delivers Cons Some issues are due to Microsoft Teams, not Landis, but still require troubleshooting Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Microsoft Team does not support auto recording of all my meetings Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) [Otter](https://www.capterra.com/p/202799/Otter/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Landis Contact Center Ease of use, does what I need for a good price. 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