--- title: "Landis Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Landis Contact Center Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/10027329/Landis-Contact-Center/" page_type: "product" language: "en" --- # Landis Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Landis Contact Center ## What is Landis Contact Center? The Landis Contact Center for Microsoft Teams is a powerful call management platform built for seamless integration with Microsoft Teams. Key Features Include: \*Live dashboards and call monitoring \*Hundreds of out-of-the-box and customizable reports \*Real-time, AI-driven call sentiment analytics \*Visual IVR builder \*Advanced call queues with multiple routing options \*Call-pop integration into agent panel \*Webhooks for external reports and integrations Landis provides free in-house support, 24/7 emergency assistance, and no setup fees or minimums. Turnkey installations are available for a custom quote. ## What is Landis Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Landis Contact Center?[Manage this product listing](https://www.g2.com/products/landis-contact-center/claim_requests/new?auto=true) ## Landis Contact Center Overview Updated September 2026 AI summary Landis Contact Center provides businesses of all sizes with a cloud-based platform for managing customer interactions across multiple channels. It offers essential contact center features such as automated routing, call recording, queue management, workforce management, and reporting, along with tools like IVR and chatbots. The solution is suited for organizations seeking web-based communication and quality management capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Landis Contact Center 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $75 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (118) Value For Money 5.0 (1) Value For Money 4.6 (118) Customer Service 5.0 (1) Customer Service 4.7 (118) ## Landis Contact Center alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about Landis Contact Center Features and Usability ### What are the key features of Landis Contact Center? Landis Contact Center offers call center management, automatic call distribution, automated routing, call routing, IVR, and queue management for handling inbound contacts. It also includes call monitoring, call recording, real-time analytics, reporting and statistics, CRM, chat/messaging, live chat, workforce management, and API support. Integrations ### Which third-party tools and platforms does Landis Contact Center integrate with? Landis Contact Center connects natively to Dynamics 365, Dynamics 365 Customer Service, Dynamics 365 Sales, Power Automate Monitor, and PowerApps. These Microsoft platforms cover CRM, customer service, sales, and automation workflows. Getting Started and Support ### What training and onboarding options does Landis Contact Center offer? Landis Contact Center provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup and feature review. Getting Started and Support ### What customer support options does Landis Contact Center offer? Landis Contact Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. User feedback on support quality is not available here, so no claims can be made about response times, helpfulness, or common issues. The listed channels indicate multiple ways to seek assistance at any time. ## Features AI summary Based on 1,302 IVR reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Landis Contact Center supports all three features that reviewers rate most important: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help businesses identify incoming callers, manage contact center operations more effectively, and route calls to the right agents faster, allowing teams to improve response times and deliver more consistent customer service. Agent Interface 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Computer Telephony Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workforce Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of processes to optimize the productivity of its employees Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Landis Contact Center 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Landis Contact Center $75.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ PowerApps](https://www.capterra.com/p/128524/PowerApps/)[ Power Automate Monitor](https://www.capterra.com/p/265800/Power-Automate-Monitor/)[ Dynamics 365 Customer Service](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/)[ Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Stijn H. Founder Education Management ### "Seamless Microsoft Teams Integration & Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2025 I use the Landis Contact Center call recording function in Microsoft Teams every day, and it’s incredible how seamlessly it integrates—as if it’s a native Teams feature. It’s easy to configure while offering powerful features, including automatic recording, which gives me peace of mind knowing I’ll never forget to hit record. The Landis team was fantastic during setup, providing personal training and ensuring everything worked flawlessly. Even when I encountered issues unrelated to Landis but tied to Microsoft Teams itself, their support team was incredibly patient, troubleshooting with me over multiple calls at no extra charge. When a product works exactly as promised, integrates perfectly, and comes with exceptional support—all at a reasonable price—it absolutely deserves a 5-star review. Highly recommend! Pros Native-like integration with Microsoft Teams Easy to set up but packed with powerful features Auto-recording ensures I never forget to hit record Outstanding customer support with personalized training Affordable pricing for the value it delivers Cons Some issues are due to Microsoft Teams, not Landis, but still require troubleshooting Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Microsoft Team does not support auto recording of all my meetings Alternatives considered [Fireflies](https://www.capterra.com/p/197037/Fireflies/) [Otter.ai](https://www.capterra.com/p/202799/Otter/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Landis Contact Center Ease of use, does what I need for a good price. 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