--- title: "chattigo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about chattigo Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10027353/chattigo/" page_type: "product" language: "en" --- # chattigo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) chattigo ## What is chattigo? Chattigo is a CCM platform that centralizes interactions across multiple digital channels, including WhatsApp, Facebook Messenger, Instagram, and more. Chattigo enables businesses to efficiently manage customer conversations, enhancing response quality and fostering stronger client relationships. The platform offers intelligent chatbot integration, allowing for the automation of customer service through natural language interactions. This feature ensures customers can access information and submit requests seamlessly, improving their overall experience and satisfaction. By integrating with existing CRM systems and ticketing platforms, Chattigo streamlines customer interactions, transforming each message into an opportunity for sales, retention, or loyalty enhancement. This holistic approach to customer communications positions Chattigo as a vital tool for businesses aiming to optimize their digital engagement strategies. ## What is chattigo used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $95 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### chattigo 1.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $95 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.6 (16,466) Value For Money 2.0 (1) Value For Money 4.6 (11,516) Customer Service 1.0 (1) Customer Service 4.7 (10,729) ## chattigo alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## FAQs about chattigo Overview ### What company size and specific industries is chattigo built for? chattigo is designed for any company that needs to improve communication with its customers, regardless of size or industry. It fits small businesses, mid-market organizations, and larger enterprises that want to unify customer channels and manage interactions across different sectors. Features and Usability ### What are the key features of chattigo? chattigo offers API access, CRM, contact management, and chat/messaging for customer conversations. It also includes multi-channel communication, real-time consumer-facing chat, interaction tracking, transcripts and chat history, file sharing, personalization, mobile access, search/filter tools, real-time monitoring, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? chattigo starts at $95 per month for the STARTUP plan, which includes 2 agents, one supervisor, and 8x5 support. GROW UP costs $195, BUSINESS costs $349, and CORPORATE costs $449. BUSINESS and CORPORATE add bots, 24/7 support, and an Outbound module. Integrations ### Which third-party tools and platforms does chattigo integrate with? chattigo integrates with 10 third-party tools and platforms, including Dynamics 365, Genesys Cloud CX, HubSpot CRM, HubSpot Content Hub, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, Zendesk AI, monday.com AI Work Platform, and Shopify. Getting Started and Support ### What training and onboarding options does chattigo offer? chattigo provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference material for self-paced learning and review. Getting Started and Support ### What customer support options does chattigo offer? chattigo provides email/help desk support, a knowledge base, 24/7 live rep support, and chat. Support is described only through these channels in the catalog data, with no reviewer feedback available here to indicate response times, helpfulness, or common frustrations. ## Features AI summary Based on 4,384 Customer Communications Management reviews Not all Customer Communications Management tools cover every feature buyers care about most. Here is what reviewers highlight as essential when choosing a solution: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) chattigo includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in real time. However, it does not offer **SMS Messaging**. Instead, it provides **Third-Party Integrations** (**35%**), another feature reviewers rate highly, which can help businesses connect communication workflows with other systems and keep customer interactions organized across their tech stack, helping teams maintain consistent service and faster response times. Chat/Messaging 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases CRM 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Interaction Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Contact Management Manage, organize, and store contact information chattigo 14 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) [View pricing plan details](https://www.capterra.com/p/10027353/chattigo/pricing/) STARTUP $95.00 Flat Rate,Per Month It includes: - Webchat - Facebook messenger - Facebook - Instagram - Telegram - Reportería en vivo GROW UP $195.00 Flat Rate,Per Month It includes: - Webchat - Facebook messenger - Facebook - Telegram - Instagram - WhatsApp Business API Certificado - Instagram Direct BUSINESS $349.00 Flat Rate,Per Month It includes: - Webchat - WhatsApp Business API Certificado - Facebook messenger - Facebook - Instagram Direct - Instagram - Telegram - Reportería en vivo - Power BI CORPORATE $449.00 Flat Rate,Per Month It includes: - Webchat - WhatsApp Business API Certificado - Facebook messenger - Facebook - Instagram Direct - Instagram - Telegram - Reportería en vivo - Power BI - eMail - Mercado Libre - Encuesta de Satisfacción ENTERPRISE Custom Quote Available It includes: - Webchat - WhatsApp Business API Certificado - Power BI - Instagram - Instagram Direct - Telegram - Reportería en vivo - Facebook messenger - Facebook - Encuesta de Satisfacción - Mercado Libre - eMail - Bots Value for money 2.0 (1) 2.0 Based on 1 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 1.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Coordinador Publicidad y Marketing Facilities Services ### "Aceptable plataforma, pero un servicio al cliente inaceptable!" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 30, 2026 Mi experiencia con Chattigo ha sido muy frustrante. La plataforma funcionó correctamente mientras utilizamos el servicio, pero el proceso de cancelación ha sido completamente distinto. Solicitamos la cancelación en varias ocasiones y enviamos el formulario requerido repetidamente, incluyendo una nueva entrega recientemente, sin recibir respuesta ni confirmación del cierre del servicio. Lo que más nos sorprendió fue que, en lugar de atender la solicitud de cancelación, la empresa contactó a otros departamentos de nuestra organización para intentar ofrecer nuevamente sus servicios, a pesar de que nuestra decisión de cancelar ya había sido comunicada de forma clara. Esto solo generó más confusión y retrasó un proceso que debería ser simple. Considero que la atención al cliente durante la desvinculación necesita mejorar significativamente. Un cliente debería poder cancelar un servicio de forma transparente, ágil y sin tener que insistir durante semanas. Pros La plataforma es estable, fácil de utilizar y ofrece buenas funcionalidades para la gestión de WhatsApp Business. Durante el tiempo que utilizamos el servicio cumplió con nuestras necesidades operativas. Cons El proceso de cancelación ha sido extremadamente deficiente. Tras solicitar la cancelación, enviamos el formulario requerido en múltiples ocasiones sin recibir respuesta ni confirmación del cierre. En lugar de gestionar nuestra solicitud, se intentó contactar otros departamentos de nuestra empresa para ofrecer nuevamente el servicio, a pesar de que nuestra decisión de cancelar ya había sido comunicada. Un proceso de cancelación debería ser claro, ágil y respetar la decisión del cliente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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