# Mixdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mixdesk Software - reviews, pricing plans, popular comparisons to other AI Marketing Tools products and more. Source: https://www.capterra.com/p/10027462/Mixdesk --- # Mixdesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Mixdesk ## What is Mixdesk? Mixdesk is an AI marketing and chatbot software. It integrates LiveChat, WhatsApp, Facebook, Instagram, Line, Email, Telegram and more. This provides businesses expanding globally with omnichannel customer communication. The software uses AI and automation to enable responses, streamline workflows, run targeted campaigns, facilitate agent collaboration, and provide data insights. ## What is Mixdesk used for? [Chatbot](https://www.capterra.com/chatbot-software/)[AI Marketing Tools](https://www.capterra.com/ai-marketing-tools-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mixdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://mixdesk.com&name=Mixdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mixdesk 0.0 VS. [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $39 Usage Based, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (73) Value For Money 0.0 (0) Value For Money 4.0 (58) Customer Service 0.0 (0) Customer Service 4.3 (52) ## Mixdesk alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (376)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Mixdesk Overview ### What company size and specific industries is Mixdesk built for? Mixdesk is designed for businesses of all sizes, including small businesses, mid-market companies, and enterprises that need an AI marketing tool for customer service across multiple channels. It is not tied to a specific industry, making it suitable for organizations in many sectors that handle customer interactions. Features and Usability ### What are the key features of Mixdesk? Mixdesk offers AI Copilot, AI Writing Assistant, and chatbot capabilities for automated responses and routed conversations. It also includes live chat, omnichannel outreach, multi-channel communication, lead capture, lead qualification, campaign management, performance metrics, personalization, language detection, and customizable branding for customer support and marketing workflows. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Mixdesk starts at $39 per month for the Essential plan for startups and small businesses, with Pro at $199 per month and Expert at $599 per month. A free version and free trial are available. Essential includes 10 channel accounts and 10K translation characters; Expert includes unlimited channels and usage. Integrations ### Which third-party tools and platforms does Mixdesk integrate with? Mixdesk integrates with 5 third-party platforms: Facebook Business Suite, Instagram, LiveChat, Telegram, and WhatsApp. These integrations cover social messaging and customer support channels, giving Mixdesk connections to major communication tools used for sales, service, and audience engagement. Getting Started and Support ### What training and onboarding options does Mixdesk offer? Mixdesk provides documentation to support team training and onboarding. This written reference material can help users review setup steps, learn product functions, and check details as needed during initial use or later when guidance is required. Getting Started and Support ### What customer support options does Mixdesk offer? Mixdesk provides email/help desk support and a knowledge base. These channels give users direct help requests and self-service documentation for common questions. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or frustrations cannot be assessed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI Writing Assistant Generates and edits text using machine learning API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Mixdesk 32 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Generates and edits text using machine learning Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Assists in the ideation process for creating new content, including themes, content types, titles and more Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Used by marketers and advertisers Used as a promotional or demonstration tool in sales and marketing presentations Identify different languages Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Edit text as needed Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Free $0.00 It includes: - Seats unlimited - Channels unlimited - 1,000 conversations - 100 translation characters - 10 channel accounts - Automation Essential $39.00 Usage Based,Per Month It includes: - 10K translation characters - 10 channel accounts - Marketing Automation - Service monitoring - Quick button - Conversation tag - Conversation summary Pro $199.00 Usage Based,Per Month It includes: - 100K translation characters - 20 channel accounts - AI Copilot - AI Agent - API interface - Contact tag - Blacklist Expert $599.00 Usage Based,Per Month It includes: - Seats unlimited - Channels unlimited - Unlimited usage - 500K translation characters - 50 channel accounts - Automation - Marketing Automation - AI Copilot - AI Agent - AI workflow - API interface - All features and benifits ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.