# Sunbeam Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sunbeam Software - reviews, pricing plans, popular comparisons to other Data Analysis products and more. Source: https://www.capterra.com/p/10027574/Sunbeam --- # Sunbeam Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Sunbeam ## What is Sunbeam? Sunbeam is an AI experience management platform that collects feedback and analyses it in one place. App Store and Play Store reviews, NPS verbatims, support transcripts, surveys, Google Maps, Trustpilot, Booking.com, plus CSV, API and webhooks for anything else. The AI auto-discovers a system model of your product from how customers describe it, mapping the actors, components and processes they actually experience, no taxonomy setup needed. Impact scoring tells you how much each issue is hurting your KPIs and ratings, for example 'this checkout bug is costing you 0.56 stars', so prioritisation is automatic. Collection is built in a free survey builder with unlimited respondents, plus Asklet, a conversational voice and text feedback widget with a Shopify integration that pulls richer answers than static forms. ## What is Sunbeam used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sunbeam?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sunbeam.cx&name=Sunbeam) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sunbeam 0.0 VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10,462) Value For Money 0.0 (0) Value For Money 4.5 (6,500) Customer Service 0.0 (0) Customer Service 4.5 (5,809) ## Sunbeam alternatives [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Sunbeam Overview ### What company size and specific industries is Sunbeam built for? Sunbeam is designed for scale-ups and mid-market companies, especially Product, CX, and VoC teams that review feedback manually or in spreadsheets. It targets organizations in SaaS, mobile apps, ecommerce, and hospitality that handle hundreds of feedback responses each month. Features and Usability ### What are the key features of Sunbeam? Sunbeam offers survey and feedback management with survey builder, customisable templates, question types, and mobile or site intercept surveys. It also includes analytics and reporting tools such as dashboards, real-time reporting, sentiment analysis, predictive analytics, and charting, plus access controls, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does Sunbeam integrate with? Sunbeam integrates with Google Docs, Qualtrics LTI, Shopify, Slack, SurveyMonkey, Trustpilot, and Typeform. These connections cover document collaboration, learning tools, ecommerce, team communication, survey collection, review management, and form building, giving Sunbeam support for seven third-party platforms. Getting Started and Support ### What training and onboarding options does Sunbeam offer? Sunbeam provides live online training sessions to help teams get started. Live online sessions support guided setup and allow users to ask questions during instruction. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Sunbeam offer? Sunbeam provides Email/Help Desk support, an FAQ/Forum, and a Knowledge Base for customer assistance. These channels give users direct contact options and self-service help materials, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Ad hoc Reporting Generate one-off reports that meet information requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations Sunbeam 76 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Removes data that is incomplete, inaccurate, or irrelevant from a dataset Discover and connect variety of data sources to the application for analysis Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Track the management and flow of data throughout the organization Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Form predictions based on past and present data/trends Use AI to generate content in the form of text, images, videos, etc. Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Allows users to manage data from a number of sources Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Ability to interact with the application using human languages such as English Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Generate reports on your own without IT involvement Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Ability to present data insights in the form of a story to the audience Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Starter £0.00 ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Connect with a Capterra advisor for a free 15-minute 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.