# Bestpass Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Bestpass Software - reviews, pricing plans, popular comparisons to other Trucking products and more.

Source: https://www.capterra.com/p/10027667/Bestpass

---

# 

 Bestpass Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Bestpass

## What is Bestpass?

Bestpass by Fleetworthy is toll management software used by thousands of fleets and owner-operators for coast-to-coast coverage and simplified billing. With one account for all your tolls and a consolidated monthly statement, Bestpass reduces admin work and saves you time. It offers advanced analytics to help reduce spend and a customer support team to handle toll disputes. With Bestpass, you can estimate which routes and vehicles cost the most to save time and money as well as reduce violations and manual work by an average of 90% per fleet. This helps eliminate costly fees and manual work, allowing fleets to concentrate on more strategic projects. With customizable plans, Bestpass offers solutions for any size fleet. Owner-operators benefit from savings of 20% on average, while larger fleets save time with online transponder management and a single monthly invoice. Bestpass is now part of Fleetworthy, with weigh station bypass, safety and compliance and toll. For info bestpass.com.

## What is Bestpass used for?

[Trucking](https://www.capterra.com/trucking-software/)

Overall rating

Based on 34 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Starting price

$2.75

Flat Rate, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Bestpass

4.8 (34)

VS.

[4.5 (1,687)](https://www.capterra.com/p/138669/Motive/reviews/)

Starting Price

$2.75

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (34)

Ease Of Use

4.4 (1,687)

Value For Money

4.6 (34)

Value For Money

4.2 (1,553)

Customer Service

4.8 (34)

Customer Service

4.4 (1,624)

## Bestpass alternatives

[4.2 (233)](https://www.capterra.com/p/29249/Express/reviews/)

Starting price

Contact vendor for pricing

[4.4 (51)](https://www.capterra.com/p/249961/Alvys-TMS/reviews/)

Starting price

$500.00

Per User, Per Month

Highest Rated

[5.0 (23)](https://www.capterra.com/p/10008781/Toro-TMS/reviews/)

Starting price

Contact vendor for pricing

[5.0 (10)](https://www.capterra.com/p/10021567/Trucking-Hub/#reviews)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/10027667/Bestpass/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Tracking

4.6 (25)

100.00% of 25 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Vehicle Management

4.8 (24)

95.83% of 24 reviewers that rated this feature as important or highly important

Track and monitor how vehicles are used

Monitoring

4.8 (22)

90.91% of 22 reviewers that rated this feature as important or highly important

Observe and track the demand, usage, progress or quality of a system, product, or user

Billing & Invoicing

4.4 (21)

100.00% of 21 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Real-Time Reporting

4.5 (21)

85.71% of 21 reviewers that rated this feature as important or highly important

Active reporting of data and metrics

Reporting & Statistics

4.7 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Bestpass 19 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Alter the layout and content of reports

Monitor fuel consumption and optimize fuel usage

Visualize locations on a map

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Identify the physical location of an individual, asset, device, etc.

Observe and track the demand, usage, progress or quality of a system, product, or user

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Finding the most optimal routes for drivers based on various factors and constraints

Plan daily routes to optimize employee scheduling and provide directions

Set up connections to third-party platforms to improve business processes

Organize and track the physical movement of goods from one location to another

Track and monitor how vehicles are used

Get Advice

We can help you find the software with the features you need.

Features

4.8 (34)

4.8

Based on 34 reviews

## Pricing

Value for money

4.6 (34)

[View pricing plan details](https://www.capterra.com/p/10027667/Bestpass/pricing/)

Essentials Plan

$2.75

Flat Rate,Per Month

It includes:

-   Complete Toll Management
-   Maximized Toll Discounts
-   Expert Customer Service
-   Online Portal Access
-   Toll Calculator
-   Free Shipping

Plus Plan

$3.50

Flat Rate,Per Month

It includes:

-   Complete Toll Management
-   Maximized Toll Discounts
-   Expert Customer Service
-   Online Portal Access
-   Toll Calculator
-   Free Shipping
-   Dedicated CSM and Custom Onboarding(150+vehicles)
-   10 Cost Centers
-   Advanced Empower Reporting
-   Role Based Data Access

Enterprise Plan

$4.50

Flat Rate,Per Month

It includes:

-   Essentials and Plus features
-   Unlimited Cost Centers
-   API Access
-   Integrations (includes Geotab)

Value for money

4.6 (34)

4.6

Based on 34 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.8 (34)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (34)

4.8

Based on 34 reviews

## User reviews

Overall rating

4.8

Based on 34 reviews

Filter by rating

5(28)

4(5)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

John S.

Fleet Asset Manager

Transportation/Trucking/Railroad

### "Fleet Asset Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 3, 2026

Great! We are currently trying to build our relationship with Bestpass. L

Pros

Ease of use and great customer service from \[sensitive content hidden\]!L

Cons

N/A,

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Kimberly K.

Safety and Compliance Director

Transportation/Trucking/Railroad

### "Highly reliable and efficient toll-management system"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 20, 2026

Overall, Bestpass has been a highly reliable and efficient toll‑management solution. The platform simplifies billing by consolidating all toll activity into a single, easy‑to‑audit statement, which significantly reduces administrative workload. Coverage across major toll networks is strong, and customer support has consistently been responsive and knowledgeable.

Pros

consolidates billing into one monthly statement; easy to use; customer service is responsive and friendly

Cons

slight delays in toll posting on a monthly basis compared to say Penske for example. I have been billed by Penske and cannot reconcile with Bestpass for at least 2 weeks.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 27, 2026

Hi Kimberly - Simplicity, efficiency, and reliability are exactly the qualities we strive for at Fleetworthy. We're so glad you're benefitting from using Bestpass by Fleetworthy and appreciate your review.

AM

Aaron M.

Safety Supervisor

Transportation/Trucking/Railroad

### "Review of Bestpass"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 18, 2025

Overall very positive. Christenson management worked out some problems with the auto-replenishment on our account and things have been going well.

Pros

The portal is is simple to navigate and user friendly. My customer success manager does a great job.

Cons

The Ability to pay plate-pay notices via the portal makes he time I have to spend dealing with plate pay notices minimal.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LR

Landon R.

Director of Operations

Transportation/Trucking/Railroad

### "Bestpass was the right move! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2025

It's been a few months, but things are progressing nicely. We are working to understand the site, reporting, and where we need to improve as a team. It's been a very positive experience.

Pros

They were willing to provide a customer success manager that acts as a real partner in the relationship. They provide guidance, support, and education.

Cons

Nobody enjoys a new hardware rollout. We all agreed the product was superior to the current technology and partnership. We decided to rip off the band aid. The rollout went smooth when compared to previous roll outs. Returning our old hardware was the nightmare and justified the reason we converted to Bestpass.

Switched from

[PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/)

They were not interested in listening to our needs. They refused to provide a customer success manager and hold regular cadence meetings. The were not acting as true partner and alerting us to anything we needed to focus on. No dashboard either. They were only interested in offering us a discount to appease.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Hi Landon - so happy to hear that you've had great results. Thanks for taking the time to share your comments.

CP

Chase P.

Capacity Manager

Transportation/Trucking/Railroad

### "My experience with BestPass"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

October 22, 2025

Overall, a very great product/offering. I would recommend this to anyone looking to manage a fleet, no matter the size.

Pros

Loved the ease of use. Simplied all our tools and gave us one less thing to worry about. The website interface was extremely polished as well.

Cons

Not really a con, but had some difficulty with data integration and lack of communication from the support team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 24, 2025

Hi Chase - We're so pleased to know that you find the solution easy to use and thanks for recommending us to others. We appreciate your taking the time to post this review!

JB

Jane B.

Fleet Administrator

Utilities

### "ADB Companies "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2025

"My experience with Bestpass has been excellent! The platform is incredibly user-friendly, and I love having all my tolling information centralized in one place. It makes tracking usage and monthly costs simple and efficient."

Pros

I really appreciate having all our toll information centralized in one place—it saves us the hassle of managing multiple agencies. Their customer support has been consistently helpful, and we've seen noticeable cost savings since using the service.

Cons

"Initially, I found some of Bestpass’s processes a bit unclear, which made things confusing. However, after spending some time with the system and learning more about how it works, I’ve gained a better understanding and things have gone more smoothly since."

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Hi Jane - so glad to hear you've had positive results. Thanks so much for sharing your comments!

BB

Brandy B.

Operations Manager

Logistics and Supply Chain

### "Good value, stellar customer service."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2025

After having used Bestpass for a couple of months, I am already convinced that it is a solid value. It has saved my drivers time and headaches dealing with individuals stops while under a load.

Pros

Stellar customer support. I have never had any trouble reaching someone to help when I needed it. And even more importantly, to reach someone who could actually help me instead of sending me through layers of gatekeepers.

Cons

I do wish that the billing format was a bit more detailed. I was not clear initially on the split cost between the prepass and the toll pass portion of the invoice. The separate transaction summary is very helpful, though.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 24, 2025

Hi Brandi - Much like yourself, many of our customers receive ROI very quickly. And it's certainly nice to know that your drivers find their jobs a little less stressful. Thanks so much for taking the time to share these comments. I'll be sure to pass along the info to our internal teams.

AR

Ashley R.

License and Permits Coordinator

Transportation/Trucking/Railroad

### "LOVE! BestPass is great! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2025

Anytime I have a question or I need assistance they are willing to help. Their Customer Success Managers are knowledgeable and friendly. I love how I can look up information on the portal.

Pros

Their Customer Service is great! They offer a lot of toll coverage and they also offer Canadian toll transponders as well. Their website is user friendly. Just positive things all the way around!

Cons

Honestly, there really isn't anything I do not like about BestPass. I have always had a great experience with them.

Switched from

[PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/)

BestPass offers a lot more coverage nationwide. The website is much more user friendly. BestPass offers a lot more over all.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Hi Ashley - So glad to hear you've had positive results. Thanks so much for sharing your comments!

PS

Patsy S.

Fleet Administration Supervisor

Transportation/Trucking/Railroad

### "Bestpass review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 2, 2025

Overall, we consider Bestpass a valuable business partner when it comes to keeping track of our trucks and transponders. Being able to download a list of transponders into an excel and compare it with our system is extremely helpful in keeping everything up to date.

Pros

The Bestpass website is very user friendly and convenient. We make a lot of tractor reassignments and it is quick and easy to make these changes with the software. The Bestpass staff is always friendly and helpful when we have questions.

Cons

The only complaint we would have is with the software upgrade makes it that we now have to scroll over to the right to get to the edit button.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2025

Hi Patsy - So glad to hear you've had positive results. Thanks so much for letting us know.

JR

JACQUELINE R.

Fleet coordinator

Logistics and Supply Chain

### "Exceptional Support and Smart Solutions from Bestpass"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 30, 2025

We've been using Bestpass for our fleet management needs, and I can't say enough good things about our Customer Success Manager Scott Tabor. From day one, he has gone above and beyond to ensure our experience is smooth and efficient. The platform itself is incredibly easy to use, with intuitive features that make toll management and reporting a breeze. It's clear that Bestpass offers great value-we save both time and costs! What truly sets Bestpass apart is the outstanding customer support. Scott is always available, proactive, and genuinely invested in helping our fleet succeed. He consistently goes the extra mile, offering tailored recommendations that improve our operations and keep us ahead.

Pros

What I appreciate most about Bestpass is how it simplifies toll management for our fleet. With everything centralized in one intuitive portal, making it easy to track tolls by vehicle, location, or date. The single monthly statement and on-demand reporting with advanced analytics save us hours of manual work and give us clear visibility into our toll spend. Also, really like that Bestpass offers 100% major toll road coverage, including toll-by-plate backup, which ensures we’re covered even outside our primary regions.

Cons

While Bestpass is excellent overall, I’d love to see improvements in the process for ordering multiple toll devices through the portal. Right now, it feels a bit manual and time-consuming. A more streamlined, bulk-ordering feature on portal with better tracking and customization options would make a big difference for fleet coordinators managing large volume orders.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 24, 2025

Hi Jacqueline, Simplification, centralization and streamlined tracking are some of the strongest benefits offered by Bestpass and we're glad you're receiving value. We're also thrilled to know that your CSM provides exceptional service. Thanks for taking the time to share these comments.

JG

Jessica G.

Fleet Assets Admin

Transportation/Trucking/Railroad

### "Best Pass Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 24, 2025

Pros

They have great customer support. We are set up with an amazing Customer Success Manager who goes over our account in detail and helps us understand the information and even directs us on how we can save more on toll. They also provide a live chat if you need help with something quickly

Cons

Sometimes the account runs slow, it could be on our end, but I did notice progress when they upgraded the layout of the website recently. Also, I think the reporting can get a little confusing but that I think that's just because there's a lot of information; but with having good customer support, it's easy to get the answers I'm looking for if I'm having trouble.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 13, 2025

Hi Jessica - We're thrilled to learn that you've received great customer service with "tips and tricks" about saving more on toll! Thank you for sharing this information and I'll be sure to share your other comments with our product team.

DT

Dan T.

Corporate Vice President

Automotive

### "Best Pass is Best for a reason"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 24, 2025

It's easy and wonderful. Frankly, it seems almost too easy. Even my sales rep was awesome. He helped me get started with ease. We have a small fleet, but he didn't care. He treated me as if I had a larger fleet.

Pros

It's easy to install and easy to monitor. I love the reports and the database of information. I can skim for specific data by driver without much effort.

Cons

I wish that there was a pass for a specific state that doesn't currently have one without needing to purchase a Complete Pass. This may not be Best Pass' problem however. It could be the local toll authority.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 13, 2025

Hi Dan - We're thrilled to know that the system has been easy to use, the reports have been helpful, and your sales rep is awesome! Thank you for taking the time to share this info.

RR

Rocco R.

Project Coordinator

Architecture & Planning

### "Excellent Customer Service"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2025

My overall experience with Bestpass has been good, both with customer service and ease of use of the customer portal.

Pros

Excellent customer service provided by our Customer Success Manager, \[sensitive content hidden\] Our inquires and need for assistance is always addressed with accuracy and a sense of urgency. The Bestpass portal is easy to use and it's very beneficial to have control of certain elements like re-assigning and renaming transponders.

Cons

We have a few transponders that are properly installed and working however, we occasionally receive toll citations for those very transponders. We end up having to pay these fines.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 26, 2025

Hi Rocco - Our Customer Success Team is always available to help improve performance and use of the product, as well as answer questions. So glad you've had a great experience with your rep! Thanks for taking the time to share your comments.

JK

JANET K.

Purchasing Specialist

Facilities Services

### "Review of Bestpass"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 15, 2025

Completely positive, a win-win all around, our drivers are happy, our sales rep is amazing, we don't have to expense tolls any longer - we have had the best experience using Bestpass.

Pros

First, our rep, \[sensitive content hidden\], is the reason this program is so successful and is so expertly run. She is a true asset to your organization, and should be recognized for always going above and beyond for us. I am sure she is like that with all of her accounts. \[sensitive content hidden\] is knowledgeable, professional, and a sincere pleasure to deal with. We would be lost without her. I have been in this field a VERY long time, and I can literally count on two hands after all this time the vendors who make a difference, who provide excellent customer service, who truly care about their accounts, and again, go above and beyond. \[sensitive content hidden\] is number 8. And that speaks volumes. Please extend to her our thanks for always doing such a wonderful job for us. She is dedicated, loyal, and respected beyond measure. The product is helping us manage our fleet, saves us time, and is just a godsend. We couldn't be happier with the whole program.

Cons

Honestly, there is are no negatives! I seriously cannot think of one single aspect to report for this questions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 26, 2025

Hi Janet - Our CSM team is always available to help improve product use and performance, and answer question. It's great to hear that your rep is going above and beyond! Thanks for taking the time to comment!

JC

Janice C.

FLEET COE MANAGER

Environmental Services

### "Happy to use Bestpass"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2025

It's been great, I've had a lot of questions for Glady's as this was given to me when they let someone go.

Pros

I like that it's user friendly and easy to move around in the system to find what you need to lookup.

Cons

Still learning the in's and out's of some of the reports that can be ran and used to match up with our side of things.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Janice - thank you for sharing!

LW

Lori W.

Fleet CoE Integrity Support

Environmental Services

### "Great Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 10, 2025

Gladys is amazing to work with and super quick on answering any questions. We had a meeting today where we went over the website more in depth and showing different reports we can run, it was super helpful!

Pros

Customer service is super quick on responses. Website is easy to use. We have a large fleet so being able to do everything on one site is amazing!

Cons

I just recently started training to help out with Bestpass and I have not had any issues that I have ran across.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Lori - We're so glad to know that customer service - and your CSM in particular - have been providing the info you need for a smooth transition and learning period. Customer comments are extremely helpful, and we appreciate your taking the time to post this information.

AW

Asher W.

Director of IT

Transportation/Trucking/Railroad

### "Effortless Toll Management That Scales with Our Fleet"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 29, 2025

Bestpass has streamlined toll management across our fleet, saving time and reducing administrative overhead. The consolidated billing, broad coverage, and responsive support make it a reliable partner in keeping operations smooth and compliant. It’s a set-it-and-forget-it solution that delivers consistent value.

Pros

Bestpass makes toll management effortless—nationwide coverage, one consolidated bill, and real-time visibility into toll spend by vehicle or location. It saves time, reduces violations, and simplifies everything from transponder setup to reporting.

Cons

Occasional delays in toll data posting and sporadic transponder issues can create minor disruptions, especially when reconciling charges or managing disputes—but support is generally responsive when problems arise.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 5, 2025

Hi Asher - It sounds like you've been receiving tangible and quantifiable benefits from using Bestpass. We're so glad to hear that and appreciate that you've taken the time to post this review and share this info!

LB

lynn b.

Risk Manager

Transportation/Trucking/Railroad

### "Tucker Freight Lines - Best Pass"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 18, 2025

6.We implemented BestPass in 2021 for cost savings and being able to have transponder flexibility. Again, customer service has been good so far in the partnership.

Pros

We really like BestPass’ chat support feature on their website and overall customer service. It has helped us resolve issues quickly.

Cons

Sometimes it the responders are not recognized in certain states causing delays. We report the issue and usually receive a response or solution within a day or so.

Switched from

[PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/)

Wanted a more modern and better solution for managing our toll passes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Lynn - We're pleased to know that our customer support team has been quick and responsive to your requests. Thank you for taking the time to post your comments and share your thoughts!

BB

Brandie B.

Safety

Transportation/Trucking/Railroad

### "Makes Life Easy."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2025

We love Bestpass! It is easy to use. Customer support is amazing, always helpful. On the rare occasion a toll gets missed and we get a toll fee in the mail; it is so easy to upload it on the site and Bestpass takes care of it immediately.

Pros

These devices are slim and do not take up a lot of room on the dash. Easy to use. Easy to install in our trucks.

Cons

If I had to have a con the only thing I can think of is when you send a device back, you do have to pay for the shipping yourself. However, I am sure that is pretty standard with any device with any company.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Brandie- We love to hear that you've received excellent customer support, and you find the devices easy to use and install. Thank you for taking the time to share your comments!

EC

Ed C.

Manager

Transportation/Trucking/Railroad

### "Bestpass provides an outstanding service for our company to be effective in our toll management."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2025

My overall experience with Bestpass has been outstanding! With the tremendous volume of tolls that our company has, Bestpass plays a major role in the oversight of our toll expenditures and we would not be nearly effective in our toll management without them.

Pros

I am extremely impressed with the customer service at Bestpass. They are always very responsive to any questions or needs that arise. They help resolve issues timely and are always willing to take the time to explain any questions that come about.

Cons

I am actually very pleased with Bestpass and do not have anything negative to say about them at this time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 12, 2025

Hi Ed - We're so pleased to know that you've received excellent customer service from our team. And we LOVE to see that there are no "cons"! Thank you for taking the time to share these comments.

Igor N.

Director of Safety

Transportation/Trucking/Railroad

### "Best toll management solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 11, 2025

Overall been a customer of the Best Pass for a past 7 years and looking forward for many more to come!

Pros

Reliable toll management solution with robust user interface. Customer support team is at your service 24/7 making user experience easy breeze

Cons

Invoice structure, really complicated to read it. Overloaded with the multiple lines of all kind of fees and charges.

Alternatives considered

[PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/)

Reasons for choosing Bestpass

We have been using BestPass for last 7 years. Had been announced price increase for the next year renewal. It triggered me to shop for alternatives

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 12, 2025

Hi Igor - Thank you for taking the time to post a review. We love hearing from long time customers who continue to receive a high level of value from Bestpass. We appreciate your loyalty and support!

DH

Destiny H.

Fleet Services Assistant

Transportation/Trucking/Railroad

### "Fleet Services Assistant"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 7, 2025

Overall since I started using Bestpass in April it had been a great tool. It has been very easy to learn

Pros

I love the website and the ease of it, as I am new to O'Reilly and I have learning to use Bestpass for our toll activity.

Cons

I would like to see the alerts stay on the main screen, because right now once you click the alerts they go away and you can't go back and view them

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 11, 2025

Hi Destiny - Thanks for your comments and suggestion, and good luck in your new role!

JG

Jody G.

Database Manager

Chemicals

### "EXCELLENT COMPANY!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 25, 2025

Overall, it has been a great experience, so much so that I am trying to get all of our customers on the Best Pass Program.

Pros

One place for all your toll needs, Excellent customer service, easy transition, excellent discounts, and an easy-to-use platform.

Cons

I have no cons at this time. Everything has been very smooth from what I have dealt with on my side.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AL

Adam L.

V.P. - Safety

Transportation/Trucking/Railroad

### "Best pass is the best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 24, 2025

overall i'm satsified with Drivewyze / best pass and would recommend it for ease of use. Drivers seem to like it.

Pros

Its is easy for a drivers to use. they understand it and the app seems to run smooth. Cost is reasonable.

Cons

I wish someone would do reporting for us on who is not using the app or not logging in or what trucks probably don't need to be enrolled.

Switched from

[PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/)

cost compared to Drivewyze and to get to an all in one platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2025

Hi Adam - Thank you for sharing your opinions. Ease-of-use is one of our top advantages and we appreciate that you'll be recommending us to others!

AO

Angela O.

Tolls Coordinator

Transportation/Trucking/Railroad

### "Unbeatable Resource! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 24, 2025

As our company needs have exploded exponentially, Best Pass has grown and developed at the same break-neck speed offering solutions and technology far ahead of their competitors. We value our customer support most of all. Whether our issues are large or small, there is always a network of resources and support. I personally appreciate having direct support contact- real people ready to take your calls to resolve issues and answer questions. They are always knowledgeable, patient and use terminology anyone can understand.

Pros

Best Pass' wide range of coverage options are unbeatable, and customer support won our loyalty years ago.

Cons

That's a tough question; nothing really comes to mind. Coverage is great, customer support, continuous improvements and latest innovations in our industry; Best Pass is always at the forefront!

Switched from

[PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/)

More coverage options but ultimately it was better Customer Support without a doubt.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 4, 2025

Hi Angela - Bestpass is known for offering superior customer support! We're glad you agree!

Popular comparisons

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