# Page 2 | Bestpass Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of Bestpass Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Bestpass Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/10027667/Bestpass --- Page 2 - Bestpass Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) Bestpass ## User reviews HB Holly B. Sales Transportation/Trucking/Railroad ### "Yay for Bestpass!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2025 From the time we started thinking about using Bestpass, we have been surrounded with help to make the transition seamless and stress free. We have saved so much time and resources switching our fleet over! Pros The people at Bestpass have made our experience with their products 100 times better! They are always available and willing to help with any issues we might be having. Cons There really hasn't been anything I haven't liked. Maybe the time it took us to get switched over to their products, but that is more on our end! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Joseph V. Owner operator truck driver Transportation/Trucking/Railroad ### "Joseph Velez’s review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 I overall experience is very good thank you best pass! I recommend best to anybody that’s needs it very good service Pros Customer service was awesome! Fast and professional I recommend best pass to anybody does a truck driver or any other needs Cons I’m a customer with best pass already and they charge $.50 monthly fee not sure why we have to pay a monthly fee for something that we always use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2025 Hi Joseph - Thank you for your review. We're pleased to know that you've had a good experience with Bestpass and our customer support team in particular. So appreciative that you took the time to share! CC Chuck C. Owner Transportation/Trucking/Railroad ### "Good & Bad Customer Service" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 June 11, 2025 My overall review is 50/50. If they would train there people how to resolve issues it would be a benefit. Pros When I got \[sensitive content hidden\] on the phone she was awesome. Knew her job 100%. Figured out my issue and walked me through the fix. Cons Talked to customer service and the 2 I talked to knew absolutely nothing on how to resolve my issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2025 Hi Chuck - Providing excellent customer service is one of our most important priorities and I'm sorry your issues weren't resolved more quickly. I'll certainly bring this to the attention of our team. We appreciate the time you took to post this review - your comments will help us provide our customers with the fast, efficient support they need and expect. Thank you! AS Aimee S. Owner Operator Transportation/Trucking/Railroad ### "8 years and doing great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2025 I've used bestpass for over 8 years and they have been consistent and easy to work with. They take care of any violations or other toll issues quickly and they are always friendly if you need to call. I recommend them to everyone. It's great having one contact for all tolls and they always have our back. Pros Customer service is excellent and I know they will take care of any toll issues that occur. They always respond quickly and take care of problems, not that there have been many. Only about 3 in the 8 years I've been using them, and none were their fault, yet they quickly resolved them. Cons The replenishment notice comes and they take the money the next day, which has caused me problems a few times. We never know when it's going to hit and how much. I'd rather have a set amount or at least a week notice before it comes out of the bank. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2025 Hi Aimee - Thank you for taking the time to post your review. We appreciate hearing your thoughts and we're thrilled that the product, as well as our customer service team, has met your expectations for so many years! PK Petar K. Driver Transportation/Trucking/Railroad ### "Useful and convenient." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 Very convenient, easy payments, wide coverage, helpful customer service. Option for Pre Pass is a plus. Pros Convenient, vast range of toll roads, user friendly dashboard, detailed toll charge and statemens. Professional and friendly customer service. Cons The Toll Calculator could be simplified. The length, width, height of the vehicle is in inches only which is a minus. Might be better to be able to chose a specific toll road and see the prices for the entry-exit track. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2025 Hi Petar - Thank you for taking the time to post your comments. We appreciate knowing about the functionality of the Toll Calculator. That's great info and we appreciate your sharing your thoughts CB Cherria B. Administrative Assistant Transportation/Trucking/Railroad ### "Best Pass Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2025 Best Pass provides excellent customer service and again, the site is very user-friendly. Great customer service reigns when all else fails! Pros The Best Pass site is very user friendly. Pulling reports is very easy as well and we like that we can add/remove vehicles ourselves without a lot of emails going back and forth! Cons I would have to say the only thing that we feel that could be improved upon are the transponders themselves. All of the transponders are huge. In addition, because they are huge and we have so many facilities, we have to pay a substantial amount in UPS fees to get them where they need to go. We would love either a sticker-type transponder or to go with an App-based toll system tied in to our ELDs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2025 Hi Cherria - We're thrilled to learn that the reports are working well, and Customer Service is providing excellent support when needed. Our team is aware of the issue you mention and while there's no immediate solution available, be assured that this is an improvement being worked on for the future. Thank you for taking the time to share your thoughts! AM abdurauf m. Fleet Manager Transportation/Trucking/Railroad ### " Bestpass is doing almost great job! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2025 I would say it is positive and I love it overall for it's nice designed dashboard and customer service. However, I would really want the bestbass to figure out the battery issue and it's "b" number. Pros I loved a lot in best pass including: Customer service , user friendly dashboard. If I have any issue or concern the customer service is always quick and very patient. They are very kind people ! Cons The battery dies very often and I have to replace them time to time and other times the device is just breaks down.Also, the sticker which shows "b" number always gets faded which makes extremely difficult to recognize the device when you have fleet of trucks. Alternatives considered [PrePass](https://www.capterra.com/p/234146/INFORM-Data-Suite/) Reasons for choosing Bestpass The dashboard was better to use and it offered both prepass and bestpass in one devices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2025 Hi Abdurauf We’re so pleased to know that Bestpass provides excellent customer service and a user-friendly dashboard. Regarding your battery, the average life span is between 2-5 years depending on usage and general weather in the area of usage. In such cases, when the battery runs out, the transponder may be returned to Bestpass and it will be replaced. We haven’t had an issue with the stickers, but our product team promises to investigate this as well. Thanks so much for taking the time to share this information! AT Alexy T. Safety Coordinator Transportation/Trucking/Railroad ### "They really are the best! At BestPass! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 Great! I mean from the moment I took the account over it has been nothing but growth and success. \[sensitive content hidden\], has to be one of the best in the business! Pros The level of commitment to help their customers succeed is phenomenal. As well as the amount of time they take to make sure we understand the industry, is amazing. Cons There is not much to dislike about the company. I mean the worst thing I've had to deal with is maybe waiting to hear back from customer service. but that is probably because they want to make sure we receive the correct answer. And that as okay with us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Hi Alexy - Thanks so much for taking the time to post your comments. I'm so glad you mentioned growth, success, and a commitment to helping our customers succeed- - - that's exactly what our solutions aim to provide! Much appreciated. DD Dana D. Safety Assistant Transportation/Trucking/Railroad ### "Simple and Wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 our drivers love it and as for the website usage it is very easy to use and I can pull my own reports and make changes myself very easily and all the reports are very informative and their customer service is great to work with and very quick at answering questions Pros the website is very friendly and easy to use. I love the reports they send and how quick they are to help with questions. Also their sales people work with you all the way thru to get your passes and get set up. Cons I cannot think of any cons at this time. there really is nothing that we do not like right now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Hi Dana Thank you for taking the time to share this information. It's really helpful for our team, as well as other potential users, to gather insights from actual customers. Much appreciated! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)