--- title: "Helpdesk 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helpdesk 365 Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10027717/Helpdesk-365/" page_type: "product" language: "en" --- # Helpdesk 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helpdesk 365 ## What is Helpdesk 365? Helpdesk 365 is a leading helpdesk software known for its enterprise-grade security, efficient ticket management, and user-friendly interface. Built and certified on the Microsoft 365 ecosystem, it helps organizations manage tickets across all industries, making it ideal for both SMBs and enterprises. It integrates seamlessly with SharePoint, MS Teams, Outlook, Microsoft Copilot, Azure Integrations, Power BI, Power Automate. Key Features ➡️AI Agentic Tickets ➡️Ticket Management ➡️SLAs ➡️Knowledge Base ➡️Rules & Automation ➡️Ticket Auto Assign ➡️Ticket Routing ➡️Custom Forms & Approval Workflow ➡️Tailored Request Process ➡️Reporting & Analysis ➡️Get Started Today: Go to our website (apps365.com/sharepoint-helpdesk-365/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website. To know more similar products, visit apps365.com ## What is Helpdesk 365 used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.99 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpdesk 365?[Manage this product listing](https://www.g2.com/products/cubic-logics-helpdesk-365/claim_requests/new?auto=true) ## Helpdesk 365 Overview Updated September 2026 AI summary Helpdesk 365 provides businesses of all sizes with help desk, IT ticketing, and service desk tools to manage internal support and operational coordination. It offers ticket management, real-time notifications, AI Copilot, workflow automation, and a self-service portal. The platform integrates with Microsoft 365 products and is accessible via web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpdesk 365 5.0 (1) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.99 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (785) Value For Money 5.0 (1) Value For Money 4.4 (706) Customer Service 5.0 (1) Customer Service 4.5 (738) ## Helpdesk 365 alternatives [4.5 (3,475)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Helpdesk 365 Overview ### What company size and specific industries is Helpdesk 365 built for? Helpdesk 365 is designed for human resources professionals, IT professionals, and business executives across organizations of many sizes. It fits companies that need a help desk solution for internal support and operational coordination, including teams in HR, IT, and leadership roles. Features and Usability ### What are the key features of Helpdesk 365? Helpdesk 365 offers support ticket management, incident management, and help desk management, plus a self service portal, knowledge base management, and live chat. It also includes AI Copilot, chatbot, automated routing, workflow management, SLA management, reporting and analytics, access controls, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Helpdesk 365 starts at $19.99 per user/month billed yearly on the Standard plan, with Plus at $29.99, Premium at $44.99, and Enterprise at $59.99. A free trial is available. Standard includes 2 support tickets per year and 25 ticket requesters; higher tiers add unlimited tickets and more advanced features. Integrations ### Which third-party tools and platforms does Helpdesk 365 integrate with? Helpdesk 365 integrates with over 20 Microsoft tools and platforms, including Microsoft 365, Microsoft Outlook, Microsoft Exchange, Microsoft Forms, Microsoft Power Apps, Microsoft Intune, Microsoft Entra ID, Microsoft Azure, Azure Active Directory External Identities, Azure DevOps, Azure Blob Storage, Microsoft Defender for Office 365, and Microsoft Copilot Studio. Getting Started and Support ### What training and onboarding options does Helpdesk 365 offer? Helpdesk 365 provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Helpdesk 365 offer? Helpdesk 365 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available on support quality, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the available data. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Helpdesk 365 supports all three of the features reviewers rate most important: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as cases change, allowing teams to respond faster and deliver more consistent customer service. Asset Lifecycle Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Reporting & Statistics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Helpdesk 365 70 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Benchmarking: Compare key metrics for the business against prominent players in the industry - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Risk Management: Manage risks related to IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Localization Automation: Adapt content to display differently based on viewer location - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10027717/Helpdesk-365/pricing/) Standard $19.99 Flat Rate,Per Year It includes: - 25 ticket requesters - 2 Support tickets per year - Free updates via Microsoft Store - Integrates with Office 365 - SharePoint-hosted app - Data stays in your SharePoint - Custom request types - Mobile responsive - Smart notifications - Multiple department groups - Collaboration with ticket requester Plus $29.99 Flat Rate,Per Year It includes: - 50 ticket requesters - Unlimited support tickets - Canned responses - Custom ticket status - Ticket fields customization - Private Notes - Ticket Splitting & Merging Premium $44.99 Flat Rate,Per Year It includes: - Unlimited ticket requesters - Unlimited support - Create sub-tickets - Auto assign tickets - Create & update ticket from emails - Auto capture email attachments - Integrate with Asset Management - Block spammers and domains - Custom views - Custom columns Enterprise $59.99 Flat Rate,Per Year It includes: - Dedicated account manager - Kanban View & Modern View - Map with your custom columns - Escalate Level 1 & Level 2 - Multiple SLA choices - Auto escalate tickets - Ticket aging report - Ticket due date reminders - Create KB from tickets - Create ticket through MS Forms - Connect with Power BI & Power Automate - Copilot Integration - AI Agents - Native MS Copilot Integration - One Free Customization Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[ Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MH Mohammed Hareez S. Customer Success representative Financial Services ### "Helpdesk 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2025 My overall experience with helpdesk 365 is good Pros we use helpdesk 365 to create IT tickets and its good Cons the least i like about this is its bit slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2025 Thank you for sharing your experience with Helpdesk 365! We're glad to hear that it has been useful for your IT ticketing. We appreciate your feedback regarding the speed and understand how important efficiency is for your workflow. Our team is always working on optimizations to enhance performance, and we will take your input into account for further improvements. If you ever have any suggestions or need assistance, feel free to reach us anytime. We are always there to ensure you have the best experience with Helpdesk 365! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.