# Helpdesk 365 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helpdesk 365 Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10027717/Helpdesk-365/reviews --- # Helpdesk 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helpdesk 365 ## What is Helpdesk 365? Helpdesk 365 is a leading helpdesk software known for its enterprise-grade security, efficient ticket management, and user-friendly interface. Built and certified on the Microsoft 365 ecosystem, it helps organizations manage tickets across all industries, making it ideal for both SMBs and enterprises. It integrates seamlessly with SharePoint, MS Teams, Outlook, Microsoft Copilot, Azure Integrations, Power BI, Power Automate. Key Features ➡️AI Agentic Tickets ➡️Ticket Management ➡️SLAs ➡️Knowledge Base ➡️Rules & Automation ➡️Ticket Auto Assign ➡️Ticket Routing ➡️Custom Forms & Approval Workflow ➡️Tailored Request Process ➡️Reporting & Analysis ➡️Get Started Today: Go to our website (apps365.com/sharepoint-helpdesk-365/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website. To know more similar products, visit apps365.com ## What is Helpdesk 365 used for? [IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.99 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpdesk 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cubiclogics.com&name=Helpdesk 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpdesk 365 5.0 (1) VS. [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.99 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (3,347) Value For Money 5.0 (1) Value For Money 4.4 (2,735) Customer Service 5.0 (1) Customer Service 4.5 (2,921) ## Helpdesk 365 alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Lifecycle Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Customizable Reports 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Reporting & Statistics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Helpdesk 365 70 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Compare key metrics for the business against prominent players in the industry Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage risks related to IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Adapt content to display differently based on viewer location Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set a time to generate routine reports automatically Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Standard $19.99 Flat Rate,Per Year It includes: - 25 ticket requesters - 2 Support tickets per year - Free updates via Microsoft Store - Integrates with Office 365 - SharePoint-hosted app - Data stays in your SharePoint - Custom request types - Mobile responsive - Smart notifications - Multiple department groups - Collaboration with ticket requester Plus $29.99 Flat Rate,Per Year It includes: - 50 ticket requesters - Unlimited support tickets - Canned responses - Custom ticket status - Ticket fields customization - Private Notes - Ticket Splitting & Merging Premium $44.99 Flat Rate,Per Year It includes: - Unlimited ticket requesters - Unlimited support - Create sub-tickets - Auto assign tickets - Create & update ticket from emails - Auto capture email attachments - Integrate with Asset Management - Block spammers and domains - Custom views - Custom columns Enterprise $59.99 Flat Rate,Per Year It includes: - Dedicated account manager - Kanban View & Modern View - Map with your custom columns - Escalate Level 1 & Level 2 - Multiple SLA choices - Auto escalate tickets - Ticket aging report - Ticket due date reminders - Create KB from tickets - Create ticket through MS Forms - Connect with Power BI & Power Automate - Copilot Integration - AI Agents - Native MS Copilot Integration - One Free Customization Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[ Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MH Mohammed Hareez S. Customer Success representative Financial Services ### "Helpdesk 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2025 My overall experience with helpdesk 365 is good Pros we use helpdesk 365 to create IT tickets and its good Cons the least i like about this is its bit slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2025 Thank you for sharing your experience with Helpdesk 365! We're glad to hear that it has been useful for your IT ticketing. We appreciate your feedback regarding the speed and understand how important efficiency is for your workflow. Our team is always working on optimizations to enhance performance, and we will take your input into account for further improvements. If you ever have any suggestions or need assistance, feel free to reach us anytime. We are always there to ensure you have the best experience with Helpdesk 365! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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