# Patient Hub Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Patient Hub Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more. Source: https://www.capterra.com/p/10027727/Patient-Hub --- # Patient Hub Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Patient Hub ## What is Patient Hub? Patient Hub is a digital patient engagement portal by Netcall. The solution offers features like automated notifications and reminders, online waiting list validation, and integration with the NHS App. Patient Hub reduces administrative burden on healthcare staff and empowers patients to self-serve. It is deployed on Netcall's Liberty platform, which provides low-code, robotic process automation, AI, and contact centre tools. These help healthcare organizations innovate faster. ## What is Patient Hub used for? [Patient Portal](https://www.capterra.com/patient-portal-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Patient Hub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netcall.com/&name=Patient Hub) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Patient Hub 5.0 (4) VS. [4.8 (507)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (858) Value For Money 4.8 (4) Value For Money 4.7 (785) Customer Service 4.8 (4) Customer Service 4.8 (762) ## Patient Hub alternatives [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (55)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Appointment Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Client Portal 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients Communication Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Mobile Access 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Hub 10 features Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Intended for medical use such as diagnosis, treatment, and consultation Access software remotely via mobile devices Timed notification for any upcoming task, deadline, appointment, or activity Online portal through which end users can access the system, manage tasks, or obtain information Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.8 (4) 4.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA James A. General Manager - Planned Care Hospital & Health Care ### "Patient Hub improved our patient communications overnight. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 30, 2025 Fantastic. Patient Hub is very user friendly for set up and maintaining. Its modular approach ensures you can concentrate at a project level to deploy and the Academy makes certain that your teams are well trained in how to get the best from Patient Hub. Pros Patient Hub has been transformative for our service. The deployment was fully supported by the Netcall Team and their approach of ensuring customers can 'self manage' has ensured that we continue to be engaged with how patients transition to using the patient hub over the past year. The Patient Hub Team have also been very responsive to requested improvements through their Ideas Portal and many of our suggestions have ben taken on board. Waiting List Validation in particular has been a huge success and allowed us to communicate with patients to ensure that those who are offered an appointment actually still need one. This has saved the Trust millions in potentially lost or unneeded appointment being sent out Cons Going big bang deployment for the whole of the Trust was a bit overwhelming; however this was due to necessity, not recommendation. New features can often be deployed without us noticing due to the complexity of patient hub. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) increasingly poor customer service and rising costs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2025 Thanks for your review of Netcall's Patient Hub. It's brilliant to hear that you sre getting great support from our team and the product itself is bringing such big successes in communicating with patients, leading to huge savings for the Trust. We understand you being overwhelmed at the big bang deployment, but you did see very quick successes as a result, which is excellent. Don't forget that new features are signposted via the release notes and videos on the Community, so please do keep active on the Community. Software always goes into your Test environment first, which should provide all the knowledge and capabilities to test before going live. And Customer Engagement are on hand at any point if you want to check you've understood new features and capabilities. If you need further assistance, please feel free to reach out. Best regards, Netcall Team SW Sarah W. RPA Manager Hospital & Health Care ### "Transforming Patient Engagement and Operational Efficiency with Patient Hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 11, 2025 With its seamless integration, Patient Hub has enabled us to streamline workflows, reduce administrative burden, and enhance patient communication. We highly recommend it to other Trusts looking to modernise and improve efficiency. Pros Here at Harrogate & District NHS FT, we use Netcall’s Patient Hub module to manage waiting list validation. The platform is visually appealing, easy to navigate, and provides clear, accessible management information, making it highly effective for both staff and patients. We’ve seen a notable improvement in patient response rates, which has helped us reduce our waiting list size, lower DNAs, and improve clinic utilisation. The Netcall team are incredibly supportive, working closely with us to optimise the platform’s use and ensure we get the most from it. Cons There is very little to not like about Patient Hub, we are looking forward to taking the upgraded platform shortly so we can expire a patient link, this has been problematic for delayed responses, however, we are pleased it has been addressed by Netcall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2025 Thanks for your review of Netcall's Patient Hub and Waiting List Validation. So great it hear that you find it easy to use, effective in improving patient response rates and ultimately reducing your waiting list! If you need further assistance, feel free to reach out. Best regards, Netcall Team R. Rob .. Programme Manager Hospital & Health Care ### "Patient Hub review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2025 Very good. Its has a wide impact in Outpatients and you can see how it will spread into diagnostics and Inpatient admissions. Pros Very easy to setup and configure to bring instant results from financial savings to high patient satisfaction. Its reduced our calls into the services and given us a new way for patients to interact with the booking teams. New functionality comes on with each release, so our digital offering gets enhanced virtually every quarter. Cons Not much really, there are some smaller user cases where letters continue to be manually sent, but Netcall actively work through them to enhance the functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2025 Thanks for your review of Netcall's Patient Hub. Wonderful to hear that it is providing financial savings as well as high levels of patient satisfaction. Thanks for the feedback about some letters still being required - we will continue to work with the Trust. If you need further assistance, feel free to reach out. Best regards, Netcall Team SA Sally A. Patient Engagement Portal Programme Head Hospital & Health Care ### "An NHS Trust Using Patient Hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 5, 2025 Straight forward to implement. A reliable patient communication system that is well received by staff and patients. Great support and responsive customer service from supplier. Pros A broad range of highly reliable functionality that is easy to integrate with hospital EPR system. Intuitive modules that are straight forward to configure and customise content to the needs of hospital services and patients. All functionality (appointment notifications, surveys, patient pathway updates and communications) have been well received staff and patients. We have seen some significant efficiencies as a result of introducing Patient Hub. Patient engagement is around 80% and patient satisfaction is >93%. Cons I'm struggling to think of anything I don't like about Patient Hub. It does what it says on the tin, and it does it reliably. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2025 Thanks for your review of Netcall's Patient Hub. It is fantastic to see that it is achieving such brilliant results for your Trust. If you need further assistance, feel free to reach out. Best regards, Liberty Team ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)