# Patient Hub Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Patient Hub Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more.

Source: https://www.capterra.com/p/10027727/Patient-Hub/pricing

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# 

 Patient Hub Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Patient Hub

## What is Patient Hub?

Patient Hub is a digital patient engagement portal by Netcall. The solution offers features like automated notifications and reminders, online waiting list validation, and integration with the NHS App. Patient Hub reduces administrative burden on healthcare staff and empowers patients to self-serve. It is deployed on Netcall's Liberty platform, which provides low-code, robotic process automation, AI, and contact centre tools. These help healthcare organizations innovate faster.

## What is Patient Hub used for?

[Patient Portal](https://www.capterra.com/patient-portal-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Patient Hub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netcall.com/&name=Patient Hub)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Patient Hub

5.0 (4)

VS.

[4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/)

Starting Price

Contact vendor

Starting Price

$54

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (4)

Ease Of Use

4.6 (817)

Value For Money

4.8 (4)

Value For Money

4.7 (745)

Customer Service

4.8 (4)

Customer Service

4.8 (722)

## Patient Hub alternatives

[4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (2,818)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.7 (53)](https://www.capterra.com/p/187418/Juvonno/reviews/)

Starting price

$55.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Confirmations/Reminders

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

Appointment Management

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Appointment Scheduling

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Client Portal

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Private online space that lets businesses securely share documents and provide information access to clients

Communication Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Mobile Access

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Patient Hub 10 features

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Create, manage, and send invoices or bills to customers

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

Intended for medical use such as diagnosis, treatment, and consultation

Access software remotely via mobile devices

Timed notification for any upcoming task, deadline, appointment, or activity

Online portal through which end users can access the system, manage tasks, or obtain information

Get Advice

We can help you find the software with the features you need.

Features

5.0 (4)

5.0

Based on 4 reviews

## Pricing

Value for money

4.8 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.8 (4)

4.8

Based on 4 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (4)

4.8

Based on 4 reviews

## User reviews

Overall rating

5.0

Based on 4 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JA

James A.

General Manager - Planned Care

Hospital & Health Care

### "Patient Hub improved our patient communications overnight. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 30, 2025

Fantastic. Patient Hub is very user friendly for set up and maintaining. Its modular approach ensures you can concentrate at a project level to deploy and the Academy makes certain that your teams are well trained in how to get the best from Patient Hub.

Pros

Patient Hub has been transformative for our service. The deployment was fully supported by the Netcall Team and their approach of ensuring customers can 'self manage' has ensured that we continue to be engaged with how patients transition to using the patient hub over the past year. The Patient Hub Team have also been very responsive to requested improvements through their Ideas Portal and many of our suggestions have ben taken on board. Waiting List Validation in particular has been a huge success and allowed us to communicate with patients to ensure that those who are offered an appointment actually still need one. This has saved the Trust millions in potentially lost or unneeded appointment being sent out

Cons

Going big bang deployment for the whole of the Trust was a bit overwhelming; however this was due to necessity, not recommendation. New features can often be deployed without us noticing due to the complexity of patient hub.

Switched from

[Envoy](https://www.capterra.com/p/143721/Envoy/)

increasingly poor customer service and rising costs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 28, 2025

Thanks for your review of Netcall's Patient Hub. It's brilliant to hear that you sre getting great support from our team and the product itself is bringing such big successes in communicating with patients, leading to huge savings for the Trust. We understand you being overwhelmed at the big bang deployment, but you did see very quick successes as a result, which is excellent. Don't forget that new features are signposted via the release notes and videos on the Community, so please do keep active on the Community. Software always goes into your Test environment first, which should provide all the knowledge and capabilities to test before going live. And Customer Engagement are on hand at any point if you want to check you've understood new features and capabilities. If you need further assistance, please feel free to reach out. Best regards, Netcall Team

SW

Sarah W.

RPA Manager

Hospital & Health Care

### "Transforming Patient Engagement and Operational Efficiency with Patient Hub"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 11, 2025

With its seamless integration, Patient Hub has enabled us to streamline workflows, reduce administrative burden, and enhance patient communication. We highly recommend it to other Trusts looking to modernise and improve efficiency.

Pros

Here at Harrogate & District NHS FT, we use Netcall’s Patient Hub module to manage waiting list validation. The platform is visually appealing, easy to navigate, and provides clear, accessible management information, making it highly effective for both staff and patients. We’ve seen a notable improvement in patient response rates, which has helped us reduce our waiting list size, lower DNAs, and improve clinic utilisation. The Netcall team are incredibly supportive, working closely with us to optimise the platform’s use and ensure we get the most from it.

Cons

There is very little to not like about Patient Hub, we are looking forward to taking the upgraded platform shortly so we can expire a patient link, this has been problematic for delayed responses, however, we are pleased it has been addressed by Netcall.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 19, 2025

Thanks for your review of Netcall's Patient Hub and Waiting List Validation. So great it hear that you find it easy to use, effective in improving patient response rates and ultimately reducing your waiting list! If you need further assistance, feel free to reach out. Best regards, Netcall Team

R.

Rob ..

Programme Manager

Hospital & Health Care

### "Patient Hub review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 11, 2025

Very good. Its has a wide impact in Outpatients and you can see how it will spread into diagnostics and Inpatient admissions.

Pros

Very easy to setup and configure to bring instant results from financial savings to high patient satisfaction. Its reduced our calls into the services and given us a new way for patients to interact with the booking teams. New functionality comes on with each release, so our digital offering gets enhanced virtually every quarter.

Cons

Not much really, there are some smaller user cases where letters continue to be manually sent, but Netcall actively work through them to enhance the functionality.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 13, 2025

Thanks for your review of Netcall's Patient Hub. Wonderful to hear that it is providing financial savings as well as high levels of patient satisfaction. Thanks for the feedback about some letters still being required - we will continue to work with the Trust. If you need further assistance, feel free to reach out. Best regards, Netcall Team

SA

Sally A.

Patient Engagement Portal Programme Head

Hospital & Health Care

### "An NHS Trust Using Patient Hub"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 5, 2025

Straight forward to implement. A reliable patient communication system that is well received by staff and patients. Great support and responsive customer service from supplier.

Pros

A broad range of highly reliable functionality that is easy to integrate with hospital EPR system. Intuitive modules that are straight forward to configure and customise content to the needs of hospital services and patients. All functionality (appointment notifications, surveys, patient pathway updates and communications) have been well received staff and patients. We have seen some significant efficiencies as a result of introducing Patient Hub. Patient engagement is around 80% and patient satisfaction is >93%.

Cons

I'm struggling to think of anything I don't like about Patient Hub. It does what it says on the tin, and it does it reliably.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 10, 2025

Thanks for your review of Netcall's Patient Hub. It is fantastic to see that it is achieving such brilliant results for your Trust. If you need further assistance, feel free to reach out. Best regards, Liberty Team

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