# Citizen Hub Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Citizen Hub Software - reviews, pricing plans, popular comparisons to other Municipal products and more.

Source: https://www.capterra.com/p/10027728/Citizen-Hub/pricing

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# 

 Citizen Hub Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on October 19, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Citizen Hub

## What is Citizen Hub?

Citizen Hub is a citizen engagement and workflow management solution designed specifically for local governments and councils, by Netcall. Featuring purpose-built citizen relationship tools and case management capabilities, Citizen Hub empowers your Council to deliver efficient customer service workflow process applications and automation. Citizen Hub removes the burden of manually processing citizen requests and enables you to automate workflows, unify data and effectively manage citizen engagement for a great experience.

## What is Citizen Hub used for?

[Low Code Development Platform](https://www.capterra.com/low-code-development-platform-software/)[Municipal](https://www.capterra.com/municipal-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Citizen Hub?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netcall.com/&name=Citizen Hub)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Citizen Hub

5.0 (1)

VS.

[4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/)

Starting Price

Contact vendor

Starting Price

$540

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.4 (35)

Value For Money

5.0 (1)

Value For Money

4.3 (33)

Customer Service

5.0 (1)

Customer Service

4.5 (35)

## Citizen Hub alternatives

[WeWeb](https://www.capterra.com/p/198691/WeWeb/)

[4.8 (35)](https://www.capterra.com/p/198691/WeWeb/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/198691/WeWeb/)

Highest Rated

[Rayven](https://www.capterra.com/p/173908/Rayven-Industrial-business-intelligence/)

[5.0 (24)](https://www.capterra.com/p/173908/Rayven-Industrial-business-intelligence/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/173908/Rayven-Industrial-business-intelligence/)

[Microsoft Power Apps](https://www.capterra.com/p/228526/Microsoft-Power-Apps/)

[4.5 (38)](https://www.capterra.com/p/228526/Microsoft-Power-Apps/reviews/)

Starting price

$20.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/228526/Microsoft-Power-Apps/)

[Zeev](https://www.capterra.com/p/10024428/Zeev/)

[4.9 (28)](https://www.capterra.com/p/10024428/Zeev/reviews/)

Starting price

$1980.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10024428/Zeev/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Compliance Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

For Municipal Offices

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Software specialized for municipal offices and agencies

Integrations Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Identify which applications need to exchange data and enable these data connections

Reporting/Analytics

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Third-Party Integrations

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Web/Mobile App Development

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create/edit commerce applications for mobile devices and/or web

Citizen Hub 17 features

Manage the process of evaluating documents or requests submitted for approval

Ensure all properties are adhering to government and legal codes

Track and manage adherence to policies for any service, product, process, or supplier

Manage the processes involved when making the application ready for use

Software specialized for municipal offices and agencies

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Identify which applications need to exchange data and enable these data connections

Issuance of valid permits to initiate projects or tasks

Scheme and regulate the construction, modification, or use of land

Create, manage, or update project workflows.

View and track pertinent metrics to find patterns and gain insights from data

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Online portal through which end users can access the system, manage tasks, or obtain information

Set up connections to third-party platforms to improve business processes

Use visual elements such as pre-built blocks and/or shapes to assemble a model or design

Create/edit commerce applications for mobile devices and/or web

Create, design and manage workflows for repetitive tasks

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RD

Richard D.

Commercial and Business Development Manager

Government Administration

### "Netcall Citizen Hub"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 11, 2025

We've been using Netcall's Citizen Hub, built on the Liberty low-code platform, for nearly four years now, and it’s played a pivotal role in driving our digital transformation. Features like workflow automation, robotic process automation (RPA), and a suite of ready-to-use apps, modules and widgets, have empowered us to successfully develop systems for Environmental Waste Services, HR (Recruitment & Application tracking) and Information Governance (Freedom of Information). What stands out is how the low-code approach enables our small team, even those without coding experience, to build and deploy applications efficiently. The platform has helped us streamline processes significantly, and the active community forum and user group provide valuable support and inspiration. Their proactive return to the traditional in-person user conference model not only fosters peer-to-peer networking among professionals facing similar challenges, but also highlights innovative solutions and offers interactive insights into the platform’s development roadmap.

Pros

Low-Code Accessibility - Workflow & RPA Integration - Modular & Reusable Components - Active User Community - Scalability Across Services

Cons

Whilst low-code is accessible, more advanced workflows or integrations can still require some technical input. Documentation could be more comprehensive, especially for newer features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 20, 2025

Thanks for your review of Netcall's Citizen Hub. It's fantastic to hear it's been pivotal in your digital transformation! Great to know it empowers your team to build and deploy new applications without extensive coding training/backgrounds and that you get a lot from the Community. We will make a point of looking into the technical documentation as mentioned. If you need further assistance, feel free to reach out. Best regards, Netcall Team

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