# Civic 365 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Civic 365 Software - reviews, pricing plans, popular comparisons to other Government products and more. Source: https://www.capterra.com/p/10027757/Civic-365 --- # Civic 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Civic 365 ## What is Civic 365? Civic 365 is a reliable citizen service software with enterprise-grade security and Microsoft 365 certification. It helps government bodies, NGOs, and civic organizations manage citizen requests and deliver faster, more efficient services. With built-in automation and simple workflows, Civic 365 reduces manual work and improves response time. It integrates with SharePoint, Microsoft Teams, Microsoft Copilot, Outlook, Power BI, Power Automate, and Azure, enabling centralized operations and improved service delivery. Key Features of Civic 365 ➡️AI-Powered Ticket Routing ➡️Automatic Replies ➡️Easy Request Tracking ➡️Custom Forms ➡️Centralized Dashboard ➡️Split and Merge Requests ➡️Self-Service Portal ➡️Request Age Tracking ➡️Survey Feedback ➡️Role-Based Access ➡️Mobile-Friendly ➡️Reporting & Analytics ➡️Get Started Today: Go to our website (apps365.com/government-crm-citizen-software-civic-365/) and start your 14-day free trial of SharePoint Civic 365 for one Microsoft 365 tenant. ## What is Civic 365 used for? [Government](https://www.capterra.com/government-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Civic 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cubiclogics.com&name=Civic 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Civic 365 0.0 VS. [3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/) Starting Price $11.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (73) Value For Money 0.0 (0) Value For Money 3.8 (61) Customer Service 0.0 (0) Customer Service 3.8 (72) ## Civic 365 alternatives Highest Rated [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.0 (5)](https://www.capterra.com/p/276943/OpenGov-Procurement/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Approval Process Control Manage the process of evaluating documents or requests submitted for approval Calendar Management Track and manage schedules and meetings via an integrated calendar Code Enforcement Ensure all properties are adhering to government and legal codes Civic 365 33 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Manage the process of evaluating documents or requests submitted for approval Track and manage schedules and meetings via an integrated calendar Ensure all properties are adhering to government and legal codes Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Graphical representation of data Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Plan, manage, and track the financial activities of an individual or organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Intended to be used by governmental agencies Centralized accounting record which tracks all financial transactions Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Observe and track the demand, usage, progress or quality of a system, product, or user A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Issuance of valid permits to initiate projects or tasks Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks ## Pricing Free Trial Basic $11.99 Flat Rate,Per Month It includes: - Integrates with Office 365 - Data stays in your Microsoft 365 - Custom request types - Web and Mobile App - GEO location enabled - Smart notifications - Multiple departments groups - Collaboration with ticket requester - Multiple Roles ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[ Delve](https://www.capterra.com/p/196428/Delve/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)