# Civic 365 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Civic 365 Software - reviews, pricing plans, popular comparisons to other Government products and more.

Source: https://www.capterra.com/p/10027757/Civic-365

---

# 

 Civic 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Civic 365

## What is Civic 365?

Civic 365 is a reliable citizen service software with enterprise-grade security and Microsoft 365 certification. It helps government bodies, NGOs, and civic organizations manage citizen requests and deliver faster, more efficient services. With built-in automation and simple workflows, Civic 365 reduces manual work and improves response time. It integrates with SharePoint, Microsoft Teams, Microsoft Copilot, Outlook, Power BI, Power Automate, and Azure, enabling centralized operations and improved service delivery. Key Features of Civic 365 ➡️AI-Powered Ticket Routing ➡️Automatic Replies ➡️Easy Request Tracking ➡️Custom Forms ➡️Centralized Dashboard ➡️Split and Merge Requests ➡️Self-Service Portal ➡️Request Age Tracking ➡️Survey Feedback ➡️Role-Based Access ➡️Mobile-Friendly ➡️Reporting & Analytics ➡️Get Started Today: Go to our website (apps365.com/government-crm-citizen-software-civic-365/) and start your 14-day free trial of SharePoint Civic 365 for one Microsoft 365 tenant.

## What is Civic 365 used for?

[Government](https://www.capterra.com/government-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$11.99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Civic 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cubiclogics.com&name=Civic 365)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Civic 365

0.0

VS.

[3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/)

Starting Price

$11.99

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

3.8 (73)

Value For Money

0.0 (0)

Value For Money

3.8 (61)

Customer Service

0.0 (0)

Customer Service

3.8 (72)

## Civic 365 alternatives

Highest Rated

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting price

$1500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (249)](https://www.capterra.com/p/137206/Caspio/reviews/)

Starting price

$540.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.0 (5)](https://www.capterra.com/p/276943/OpenGov-Procurement/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Approval Process Control

Manage the process of evaluating documents or requests submitted for approval

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Code Enforcement

Ensure all properties are adhering to government and legal codes

Civic 365 33 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Manage the process of evaluating documents or requests submitted for approval

Track and manage schedules and meetings via an integrated calendar

Ensure all properties are adhering to government and legal codes

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Track, store, and access client contracts or licenses

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Graphical representation of data

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Plan, manage, and track the financial activities of an individual or organization

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Intended to be used by governmental agencies

Centralized accounting record which tracks all financial transactions

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Issuance of valid permits to initiate projects or tasks

Streamlining repetitive tasks and activities through automated and predefined workflows

Plan and coordinate all the resources, costs and time needed to execute assignments

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

## Pricing

Free Trial

Basic

$11.99

Flat Rate,Per Month

It includes:

-   Integrates with Office 365
-   Data stays in your Microsoft 365
-   Custom request types
-   Web and Mobile App
-   GEO location enabled
-   Smart notifications
-   Multiple departments groups
-   Collaboration with ticket requester
-   Multiple Roles

## Integrations

[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[

Delve](https://www.capterra.com/p/196428/Delve/)

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)