--- title: "Civic 365 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Civic 365 Software - reviews, pricing plans, popular comparisons to other Government products and more." source_url: "https://www.capterra.com/p/10027757/Civic-365/" page_type: "product" language: "en" --- # Civic 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Civic 365 ## What is Civic 365? Civic 365 is a reliable citizen service software with enterprise-grade security and Microsoft 365 certification. It helps government bodies, NGOs, and civic organizations manage citizen requests and deliver faster, more efficient services. With built-in automation and simple workflows, Civic 365 reduces manual work and improves response time. It integrates with SharePoint, Microsoft Teams, Microsoft Copilot, Outlook, Power BI, Power Automate, and Azure, enabling centralized operations and improved service delivery. Key Features of Civic 365 ➡️AI-Powered Ticket Routing ➡️Automatic Replies ➡️Easy Request Tracking ➡️Custom Forms ➡️Centralized Dashboard ➡️Split and Merge Requests ➡️Self-Service Portal ➡️Request Age Tracking ➡️Survey Feedback ➡️Role-Based Access ➡️Mobile-Friendly ➡️Reporting & Analytics ➡️Get Started Today: Go to our website (apps365.com/government-crm-citizen-software-civic-365/) and start your 14-day free trial of SharePoint Civic 365 for one Microsoft 365 tenant. ## What is Civic 365 used for? [Government](https://www.capterra.com/government-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Civic 365?[Manage this product listing](https://www.g2.com/products/cubic-logics-civic-365/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Civic 365 0.0 VS. [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting Price $11.99 Flat Rate, Per Month Starting Price $1500 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (73) Value For Money 0.0 (0) Value For Money 4.5 (61) Customer Service 0.0 (0) Customer Service 4.8 (72) ## Civic 365 alternatives [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Visual Intelligence Portfolio Suite](https://www.capterra.com/p/42349/Visual-Intelligence-Portfolio/) [4.7 (73)](https://www.capterra.com/p/42349/Visual-Intelligence-Portfolio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/42349/Visual-Intelligence-Portfolio/) [NEOGOV](https://www.capterra.com/p/248680/NEOGOV/) [4.5 (850)](https://www.capterra.com/p/248680/NEOGOV/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248680/NEOGOV/) ## FAQs about Civic 365 Overview ### What company size and specific industries is Civic 365 built for? Civic 365 is designed for municipalities and local government organizations that serve citizens, making it suitable for public sector agencies rather than private companies. It is built for city, town, and county operations that need tools for managing services, communication, and civic engagement. Features and Usability ### What are the key features of Civic 365? Civic 365 offers workflow automation, approval process control, and workflow management for municipal processes, plus permit issuance, inspection management, and code enforcement. It also includes records management, document management, reporting & statistics, activity dashboards, self service portal access, and third-party integrations for government operations. Pricing ### How much does it cost and what fees or limitations are included? Civic 365 starts at $11.99 per month for the Basic plan, billed yearly as a flat rate. A free trial is available. The Basic plan includes custom request types, multiple roles, multiple department groups, smart notifications, and Office 365 integration, with data stored in Microsoft 365. Integrations ### Which third-party tools and platforms does Civic 365 integrate with? Civic 365 connects natively to Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft SharePoint, Microsoft Power BI, Microsoft Power Apps, Azure Active Directory External Identities, Azure Blob Storage, Azure DevOps, and Microsoft Entra ID. It also integrates with Microsoft 365 Copilot, Microsoft Copilot Studio, Microsoft Access, Microsoft Azure, Delve, and OpenText Cloudally Backup for Microsoft 365. Getting Started and Support ### What training and onboarding options does Civic 365 offer? Civic 365 provides live online training, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Civic 365 offer? Civic 365 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience with response times, helpfulness, or common issues cannot be assessed from the catalog data. ## Features AI summary Based on 287 Government reviews Capterra data shows that buyers of government software rank the following features as their top priorities: - **Financial Management** (**75%** of reviewers rated this feature as critical) - **Workflow Management** (**44%**) - **Activity Dashboard** (**39%**) Civic 365 supports all three features that reviewers rate most highly: **Financial Management**, **Workflow Management**, and **Activity Dashboard**. Together, these capabilities help government teams manage budgets and reporting, keep processes moving through defined steps, and monitor day-to-day activity in one place, allowing teams to improve oversight, stay organized, and make better operational decisions. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Approval Process Control Manage the process of evaluating documents or requests submitted for approval Calendar Management Track and manage schedules and meetings via an integrated calendar Code Enforcement Ensure all properties are adhering to government and legal codes Civic 365 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Code Enforcement: Ensure all properties are adhering to government and legal codes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Government: Intended to be used by governmental agencies - General Ledger: Centralized accounting record which tracks all financial transactions - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10027757/Civic-365/pricing/) Basic $11.99 Flat Rate,Per Month It includes: - Integrates with Office 365 - Data stays in your Microsoft 365 - Custom request types - Web and Mobile App - GEO location enabled - Smart notifications - Multiple departments groups - Collaboration with ticket requester - Multiple Roles ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[ Delve](https://www.capterra.com/p/196428/Delve/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.