# Civic 365 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Civic 365 Software - reviews, pricing plans, popular comparisons to other Government products and more. Source: https://www.capterra.com/p/10027757/Civic-365 --- # Civic 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Civic 365 ## What is Civic 365? Civic 365 is a reliable citizen service software with enterprise-grade security and Microsoft 365 certification. It helps government bodies, NGOs, and civic organizations manage citizen requests and deliver faster, more efficient services. With built-in automation and simple workflows, Civic 365 reduces manual work and improves response time. It integrates with SharePoint, Microsoft Teams, Microsoft Copilot, Outlook, Power BI, Power Automate, and Azure, enabling centralized operations and improved service delivery. Key Features of Civic 365 ➡️AI-Powered Ticket Routing ➡️Automatic Replies ➡️Easy Request Tracking ➡️Custom Forms ➡️Centralized Dashboard ➡️Split and Merge Requests ➡️Self-Service Portal ➡️Request Age Tracking ➡️Survey Feedback ➡️Role-Based Access ➡️Mobile-Friendly ➡️Reporting & Analytics ➡️Get Started Today: Go to our website (apps365.com/government-crm-citizen-software-civic-365/) and start your 14-day free trial of SharePoint Civic 365 for one Microsoft 365 tenant. ## What is Civic 365 used for? [Government](https://www.capterra.com/government-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Civic 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.apps365.com&name=Civic 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Civic 365 0.0 VS. [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting Price $11.99 Flat Rate, Per Month Starting Price $1500 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (18) Value For Money 0.0 (0) Value For Money 4.5 (13) Customer Service 0.0 (0) Customer Service 4.8 (18) ## Civic 365 alternatives [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/217144/Cloudpermit/#reviews) Starting price $6000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars [4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Civic 365 Overview ### What company size and specific industries is Civic 365 built for? Civic 365 is designed for municipalities and local government organizations that serve citizens. It is built for public-sector teams rather than a specific company size, with a focus on city, town, and community government operations. Features and Usability ### What are the key features of Civic 365? Civic 365 offers workflow automation, approval process control, and workflow management for municipal operations, plus permit issuance, inspection management, code enforcement, and work order management. It also includes records management, document management, reporting & statistics, access controls/permissions, and a self service portal for government service requests. Pricing ### How much does it cost and what fees or limitations are included? Civic 365 starts at $11.99 per month for the Basic plan, billed yearly as a flat rate. A free trial is available. The Basic plan includes collaboration with ticket requesters, custom request types, Microsoft 365 data storage, Office 365 integration, smart notifications, and web and mobile apps. Integrations ### Which third-party tools and platforms does Civic 365 integrate with? Civic 365 integrates with over 20 Microsoft tools and platforms, including Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft SharePoint, Microsoft Power Apps, Microsoft Power BI, Microsoft Entra ID, and Azure Active Directory External Identities. It also connects with Azure DevOps, Azure Blob Storage, Microsoft Copilot Studio, and Office 365 Monitoring and Reporting. Getting Started and Support ### What training and onboarding options does Civic 365 offer? Civic 365 provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Civic 365 offer? Civic 365 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here, so support experience details such as response speed, helpfulness, or common frustrations cannot be described from the provided catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Approval Process Control Manage the process of evaluating documents or requests submitted for approval Calendar Management Track and manage schedules and meetings via an integrated calendar Code Enforcement Ensure all properties are adhering to government and legal codes Civic 365 33 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Manage the process of evaluating documents or requests submitted for approval Track and manage schedules and meetings via an integrated calendar Ensure all properties are adhering to government and legal codes Provides a channel for team members to share AI models, media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Graphical representation of data Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Plan, manage, and track the financial activities of an individual or organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Intended to be used by governmental agencies Centralized accounting record which tracks all financial transactions Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Observe and track the demand, usage, progress or quality of a system, product, or user A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Issuance of valid permits to initiate projects or tasks Plan and coordinate all the resources, costs and time needed to execute assignments Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks ## Pricing Free Trial Basic $11.99 Flat Rate,Per Month It includes: - Integrates with Office 365 - Data stays in your Microsoft 365 - Custom request types - Web and Mobile App - GEO location enabled - Smart notifications - Multiple departments groups - Collaboration with ticket requester - Multiple Roles ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)[ Delve](https://www.capterra.com/p/196428/Delve/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.