--- title: "Surveybox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Surveybox Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10027791/Surveybox/" page_type: "product" language: "en" --- # Surveybox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Surveybox ## What is Surveybox? Surveybox.ai is a powerful survey platform that helps businesses collect and analyze customer feedback with ease. Customization: Apply your own branding, themes, and custom question types. AI-Powered Dashboard: Access real-time insights with sentiment analysis, VoC themes, and response trends. Integrations: Connect with tools like Slack and email to receive instant response notifications. Reports & Charts: Generate automated reports and visual summaries to share insights with your team. With Surveybox.ai, you can streamline feedback collection, uncover actionable insights, and make smarter decisions to improve customer experience. ## What is Surveybox used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Surveybox?[Manage this product listing](https://www.g2.com/products/surveybox-ai-llc-surveybox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Surveybox 5.0 (5) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.6 (10,499) Value For Money 4.6 (5) Value For Money 4.4 (6,536) Customer Service 5.0 (5) Customer Service 4.3 (5,845) ## Surveybox alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10027791/Surveybox/alternatives/) ## FAQs about Surveybox Overview ### What company size and specific industries is Surveybox built for? Surveybox is designed for small businesses and mid-sized businesses, including professional service firms, agencies, and practices. It also targets professional industries, making it a fit for organizations that need survey tools suited to client-facing services and business feedback collection. Features and Usability ### What are the key features of Surveybox? Surveybox offers drag and drop survey building, NPS survey structure, and customizable questions, forms, and templates. It also includes feedback management, negative feedback management, real-time reporting, predictive analytics, sentiment analysis, and multi-channel distribution, along with URL customization, question piping, randomization, and visual analytics. Pricing ### How much does it cost and what fees or limitations are included? Surveybox starts at $29 per month for the Basic plan, with a free trial available. Basic includes up to 200 responses monthly and 5 surveys. Premium costs $59 per month for up to 1,000 responses and 25 surveys, while Enterprise costs $199 per month for up to 100,000 responses and unlimited surveys. Integrations ### Which third-party tools and platforms does Surveybox integrate with? Surveybox integrates with 8 third-party tools, including Slack, Discord, FreshBooks, Freshmarketer, HubSpot CRM, Klaviyo, Salesforce Data Cloud, and Zoho CRM. These integrations cover communication, accounting, marketing automation, and CRM platforms. Getting Started and Support ### What training and onboarding options does Surveybox offer? Surveybox provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs of key tasks and product functions. Getting Started and Support ### What customer support options does Surveybox offer? Surveybox provides Email/Help Desk support for users who need assistance. No reviewer feedback about support quality is available, so the support experience cannot be characterized beyond the listed channel. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Surveybox supports all three features that reviewers consider most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, organize and respond to feedback, and track trends through data, allowing teams to improve customer experiences with clearer insight and faster decision-making. Feedback Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Customizable Questions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Data Analysis Tools 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Surveybox 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 4.6 (5) Free Trial [View pricing plan details](https://www.capterra.com/p/10027791/Surveybox/pricing/) Basic $29.00 Flat Rate,Per Month It includes: - 5 Surveys - Export Survey Results & Charts - Link, Email, Web Surveys and Mobile Survey Premium $59.00 Flat Rate,Per Month It includes: - 25 Surveys - Extract Feedback from Slack & Discord - Team Function - AI Survey Creator & Templates Enterprise $199.00 Flat Rate,Per Month It includes: - Unlimited Surveys - Hide Branding Value for money 4.6 (5) 4.6 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Freshmarketer](https://www.capterra.com/p/226111/Freshmarketer/)[ Salesforce Data Cloud](https://www.capterra.com/p/10013117/Salesforce-Data-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NR Nicolas R. Co-Founder Information Technology and Services ### "Reliable Platform for Employee Wellness Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 It allows us to collect wellness data quickly and share updates with HR. The AI converts free-text responses into measurable insights, helping us improve workplace culture and reduce stress-related absences. Pros SurveyBox helps us check employee wellness without being intrusive. The AI detects emotional tone from open comments, making it easier to understand how people actually feel. The system is accurate and simple enough for managers to use with little training. Cons At first, the dashboard felt a little busy. After customizing the layout, it became much easier to read and navigate. Switched from [Assembly](https://www.capterra.com/p/214210/Assembly/) Assembly lacked in-depth analytics. SurveyBox offered better reporting and AI interpretation of feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Ruby D. Customer Data Analyst Publishing ### "Organized Event Planning Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2025 Event planning insights are presented clearly, enabling teams to make informed decisions for future events and improve vendor and attendee satisfaction efficiently. Pros Collecting multiple stakeholder opinions is straightforward. AI highlights recurring themes, dashboards summarize key insights, and multi-channel distribution ensures high participation. Templates allow quick survey setup while maintaining a professional look. Cons Survey length and customization options are limited for very complex events with multiple audience types. Switched from [Online Surveys](https://www.capterra.com/p/226206/Online-Surveys/) Needed faster reporting and more intuitive dashboards for effective trend analysis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nitesh P. Software Engineer Computer Software ### "A simple, powerful, and reliable survey platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2025 My overall experience has been excellent. Surveybox saves me time, looks professional to respondents, and gives me reliable data I can actually use for decision-making. It’s been a great addition to our toolkit, and the support team is responsive whenever we need help. Pros Surveybox is extremely easy to use and intuitive. I really like how quickly I can set up surveys, share them, and start collecting responses without any steep learning curve. The templates and customization options make it flexible enough for different use cases, and the reports page give clear insights at a glance. Cons Honestly, there isn’t much to dislike. If I had to pick one, I’d say I would love to see even more advanced integrations with third-party tools in the future. But overall, nothing has been a real blocker. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD Danyella D. Producer Fine Art ### "Overall good " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 25, 2025 Overall Good. Pros Ease of use. Review feedback was very helpful and insightful. Helped me manage business a lot better. Cons Form creation did not have as many options as I wanted it to have. Very limited in its options but not that bad. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Babuvenkatesh R. Data engineer Banking ### "Data Engineer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2025 SurveyBox.ai is a promising survey platform with useful features Pros Customizable surveys with branding options. Cons Intuitive and easy-to-use interface and simple to integrate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.