--- title: "Call Optix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Call Optix Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/10027958/Call-Optix/" page_type: "product" language: "en" --- # Call Optix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Call Optix ## What is Call Optix? Call Optix is an AI-powered sales intelligence & voice analytics platform that transforms customer conversations into revenue insights. It automatically transcribes & analyzes every call with sentiment analysis, and dynamic tagging to reveal trends and surface upsell opportunities. The AI extracts custom fields specific to your business—check-in dates, policy numbers, vehicle preference etc. Agent performance scorecards measure call quality and efficiency, giving managers clear visibility into strengths & development areas for targeted coaching. The Business Intelligence Dashboard serves as your real-time command center for calls, talk time, and revenue metrics, while the visual Sales Board & Pipeline Funnel track deals through customizable stages with win/loss rates & conversion data. From lead capture to deal management with full activity history, Call Optix unifies conversation intelligence and CRM in 1 platform, with AI agents that handle bookings, qualify leads, and follow-ups. ## What is Call Optix used for? [Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.06 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Call Optix?[Manage this product listing](https://www.g2.com/products/call-optix/claim_requests/new?auto=true) ## Call Optix Overview Updated September 2026 AI summary Call Optix equips small, midsize, and enterprise teams with conversation intelligence and call center tools designed to manage high call volumes and improve sales or service operations. With features like AI-driven transcription, call recording, sentiment analysis, and real-time analytics, it enables organizations to capture, analyze, and act on insights from voice interactions via a cloud-based platform with broad integration options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Call Optix 0.0 VS. [### Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting Price $0.06 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (561) Value For Money 0.0 (0) Value For Money 4.6 (306) Customer Service 0.0 (0) Customer Service 4.7 (329) ## Call Optix alternatives [QEval](https://www.capterra.com/p/182454/QEvalPro/) [4.0 (20)](https://www.capterra.com/p/182454/QEvalPro/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182454/QEvalPro/) Highest Rated [MiaRec](https://www.capterra.com/p/69539/MiaRec/) [5.0 (1)](https://www.capterra.com/p/69539/MiaRec/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/69539/MiaRec/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) ## FAQs about Call Optix Overview ### What company size and specific industries is Call Optix built for? Call Optix is designed for SMBs to mid-market sales and service teams that handle high call volumes, especially in hospitality, real estate, insurance, automotive, and similar industries. It is built for sales managers, call center leaders, and business owners who need support for call-driven operations. Features and Usability ### What are the key features of Call Optix? Call Optix offers call center management, call routing, automatic call distribution, call recording, and call transcription for managing phone interactions. It also includes conversation intelligence, sentiment analysis, real-time analytics, scorecards, CRM, workflow automation, and multi-channel communication across email, chat, SMS, and IVR. Pricing ### How much does it cost and what fees or limitations are included? Call Optix starts at $0.06 per minute under its Custom Solutions plan, with usage-based pricing and a 14-day free trial. The plan is tailored to each business’s volume, and includes 2,000 analysis minutes per agent each month, with a personalized quote available for exact needs. Integrations ### Which third-party tools and platforms does Call Optix integrate with? Call Optix integrates with 12 third-party tools across calling, CRM, and support workflows, including Aircall, CallHippo, JustCall, Quo, RingCX, and Twilio for telephony, plus Freshsales, HubSpot CRM, Pipedrive, Salesforce Platform, Zendesk Suite, and Zoho CRM for customer management. Getting Started and Support ### What training and onboarding options does Call Optix offer? Call Optix provides in person training, live online sessions, and video tutorials to help teams get started. In person training supports direct, face-to-face instruction, live online sessions allow guided remote setup, and videos offer self-paced reference for learning key features and steps. Getting Started and Support ### What customer support options does Call Optix offer? Call Optix provides email/help desk support, FAQ/forum access, and chat. These channels give users direct contact and self-service help, but no reviewer feedback is available here to assess response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 483 Conversation Intelligence reviews Capterra data shows that buyers of conversation intelligence software rank the following features as their top priorities: - **Automatic Transcription** (**70%** of reviewers rated this feature as critical) - **Call Recording** (**60%**) - **Natural Language Processing** (**64%**) Call Optix supports all three features reviewers value most: **Automatic Transcription**, **Call Recording**, and **Natural Language Processing**. Together, these capabilities help businesses capture conversations accurately, review customer interactions in detail, and uncover insights from spoken data, allowing teams to improve coaching, monitor performance, and make better decisions from every call. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audio Capture Record audio or import/upload audio files Automatic Call Distribution Distribute/route/connect calls Call Optix 55 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Categorization/Grouping: Organize and group data or items based on various criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Decision Making: Makes informed choices based on available data and objectives - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Language Detection: Identify different languages - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Notes Management: Allow users to create, edit, and sort multiple notes - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Prioritization: Arrange tasks based on the level of priority or urgency - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scorecard: Provides a scorecard to display team and/or individual performance. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Custom Solutions. Simple Pricing. $0.06 Usage Based,Per Month It includes: - Analysis Minutes: 2000 / agent / month ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ CallHippo](https://www.capterra.com/p/159578/CallHippo/)[ Freshsales](https://www.capterra.com/p/155563/Freshsales/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.