--- title: "FACTS Student Information System Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FACTS Student Information System Software - reviews, pricing plans, popular comparisons to other Student Information System products and more." source_url: "https://www.capterra.com/p/10027963/FACTS-Student-Information-System/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # FACTS Student Information System Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FACTS Student Information System ## What is FACTS Student Information System? Looking for a K-12 SIS that simplifies school operations? FACTS Student Information System (SIS) is a powerful, all-in-one student management software designed to streamline everything from admissions to academics to parent communication. With FACTS SIS, schools can easily manage attendance, grading, behavior tracking, health records, transcripts, and more—all in one place. Built for efficiency, our school information system helps schools save time with automated messaging, reporting, and mobile-friendly access for families. Plus, FACTS SIS integrates seamlessly with our tuition management, application tracking, and emergency communication tools to create a complete education management system. Join 12,000+ schools that trust FACTS for secure, reliable, and user-friendly platforms that makes school management easier than ever. ## What is FACTS Student Information System used for? [Student Information System](https://www.capterra.com/student-information-system-software/)[Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/) Top alternative Featured Overall rating Based on 79 user reviews Reviews sentiment Positive 73% Neutral 10% Negative 16% Starting price $1000 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FACTS Student Information System?[Manage this product listing](https://www.g2.com/products/facts-student-information-system/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FACTS Student Information System 3.8 (79) VS. [4.6 (455)](https://www.capterra.com/p/133283/Alma/reviews/) Starting Price $1000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (79) Ease Of Use 4.5 (454) Value For Money 3.5 (49) Value For Money 4.5 (318) Customer Service 3.8 (62) Customer Service 4.7 (430) ## FACTS Student Information System alternatives [4.7 (734)](https://www.capterra.com/p/118900/Gradelink-SIS/reviews/) Starting price $121.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (75)](https://www.capterra.com/p/197828/DreamClass/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.8 (166)](https://www.capterra.com/p/135075/Classe365/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (91)](https://www.capterra.com/p/149259/Teach-n-Go/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/alternatives/) ## FAQs about FACTS Student Information System Overview ### Which roles and teams benefit most from FACTS Student Information System? FACTS Student Information System benefits teachers, school administrators, registrars, and operations staff who manage academic records, attendance, grading, and daily communication. Finance and business teams use it to support billing, collections, and reporting, while school leaders rely on centralized student data to oversee enrollment, compliance, and institutional planning. Answer based on 72 reviews Overview ### What company size and specific industries is FACTS Student Information System built for? FACTS Student Information System is designed for school leaders and administrators in the education sector, especially K-12 schools and similar educational institutions. It suits organizations of any size that need a secure student information system to manage academics, operations, and family communication in one place. Features and Usability ### What are the key features of FACTS Student Information System? FACTS Student Information System includes core SIS features like student management, admissions management, gradebook, attendance management, and report cards. Reviewers also highlight parent/student portals and communication management for tracking grades and contacts, while differentiators include customizable reports, lesson planning, online payments, and mobile access for school-wide administration. Answer based on 28 reviews Overview ### How well does it work for teachers and school management? FACTS Student Information System covers core teacher and school management tasks in one place, including grades, lesson plans, attendance, and parent communication. Many schools value the all-in-one setup and reporting options, while some teachers find navigation clunky, repeated data entry frustrating, and certain workflows better suited to K-12 than preschool settings. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does FACTS Student Information System integrate with? FACTS Student Information System integrates with Canvas, Clever, Google Classroom, and AccuCare. These connections cover learning management, classroom workflows, student rostering, and healthcare-related record needs, giving schools direct links between the SIS and commonly used education and care platforms. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on FACTS Student Information System? FACTS Student Information System offers in-person training, live online sessions, webinars, documentation, and videos. Basic users and teachers often get productive fairly quickly, while admins handling setup, re-enrollment, and deeper features usually need more time. Reviewers describe the system as somewhat complicated, but say support staff are responsive and helpful during onboarding. Answer based on 11 reviews Getting Started and Support ### What customer support options does FACTS Student Information System offer, and how do users rate the experience? FACTS Student Information System offers email/help desk, FAQ/forum resources, phone support, and 24/7 live representative assistance. Users often describe support as friendly, knowledgeable, and quick to resolve issues, especially by phone. Still, some report inconsistent help, difficulty reaching the right technical team, and limited hours causing frustration. Answer based on 24 reviews Features and Usability ### Is FACTS Student Information System easy to use? FACTS Student Information System feels manageable for basic daily tasks, but overall ease of use is mixed. Some administrators and teachers find navigation clear after training, while many describe a steep learning curve, confusing menus, extra clicks, and annual setup tasks that often require help articles, webinars, or direct support. Answer based on 22 reviews Features and Usability ### What is the user interface like? FACTS Student Information System offers a functional interface that has improved over time, especially in its newer web experience. Teachers and administrators like easier grade entry, class access, and mobile availability, but many still find the layout dated, inconsistent, and unintuitive, with awkward tabs, browser quirks, and unclear menu labels. Answer based on 18 reviews ## Features AI summary Based on 855 Student Information System reviews Capterra data shows that buyers of Student Information System software rank the following features as their top priorities: - **Student Management** (**55%** of reviewers rated this feature as critical) - **Attendance Management** (**56%**) - **Report Cards** (**54%**) FACTS Student Information System supports all three of the features reviewers value most: **Student Management**, **Attendance Management**, and **Report Cards**. Together, these capabilities help schools keep student records organized, track daily attendance accurately, and produce clear academic reporting, allowing teams to manage core administrative work more efficiently and support informed decisions for students and families. Student Management 3.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Database of students to track personal information of individuals and families Report Cards 1.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and distribute student reports that document their academic progress and achievements Parent/Student Portal 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Online gateway through which parents and students can view material and communicate with teachers Admissions Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Handle the registration and admission process for existing and new students Gradebook 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track student's scores and grades on course materials Class Scheduling 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Schedule in-person or online classes FACTS Student Information System 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Classroom Management: Plan and schedule lessons and maintain students' behavior in the classroom - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Discipline Management: Allow staff users to manage and track disciplinary interactions with students and to view individual student's discipline records - Document Management: Store, manage, and track all electronic documents in a centralized location - Event Calendar: A list of events with their respective dates - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Fee Collection: Automatically collect recurring fees or dues from members - Financial Aid Management: Manage information and/or provide updates regarding student financial aid - Gradebook: Track student's scores and grades on course materials - Information Hub: A centralized repository of all information that might be useful to students - K-12: Software designed for kindergarten through 12th grade schools - Mobile App: Access the system via a mobile application - Online Payments: Accept and process online payment transactions - Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Report Cards: Create, manage, and distribute student reports that document their academic progress and achievements - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Student Management: Database of students to track personal information of individuals and families - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another --- Features 3.7 (67) 3.7 Based on 67 reviews ## Pricing Value for money 3.5 (49) Free Version SIS Pricing $1,000 Value for money 3.5 (49) 3.5 Based on 49 reviews ## Integrations [ Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/)[ Clever](https://www.capterra.com/p/59469/Clever/)[ Canvas](https://www.capterra.com/p/248163/Canvas/)[ AccuCare](https://www.capterra.com/p/119007/AccuCare/) ## Support, customer service and training options Customer Service 3.8 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (62) 3.8 Based on 62 reviews ## User reviews Overall rating 3.8 Based on 79 reviews Filter by rating 5(28) 4(30) 3(8) 2(5) 1(8) Mentioned topic Sorted by most recent FK Frank K. teacher Education Management ### "the most horrible possible choice" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 17, 2026 I've made complaints known to facts developers who were polite, said thanks, and have done nothing. Facts is horrible software, a horrible product, has horrible support. Please do not choose this for your school unless you hate all the teachers, parents, and students. Pros it's horrible in every way imaginable. Numeric sorting appears to behave lexicographically rather than numerically in some contexts. For example, 100 may appear before 20, which appears before 30. This creates confusion when working with grades. Common classroom tasks require too many screens, clicks, and loading delays. Entering grades or attendance should be streamlined because teachers are often doing these tasks while actively managing a classroom. I cannot easily determine whether parents have viewed grade information. Teachers are not notified when parent notifications are sent. Overall, the workflow does not feel optimized around classroom efficiency and teacher time constraints. I often get error messages obviously intended for developers. It is not clear what FACTS settings are configurable nor who has configuration authority. Performance and reliability System responsiveness is a major issue during the school day. Because of delays and loading time, I often avoid using FACTS live during class and instead keep records on paper for later transcription. I have already experienced multiple outages despite using the platform for less than a year. Reliability is extremely important for systems used continuously during instruction. Multi-factor authentication is understandable from a security standpoint, but the overall login experience needs to be much faster and smoother. Teachers frequently use the platform in real-time instructional settings where every minute matters. I believe many frustrations with the platform would diminish significantly if the system were faster, more streamlined, more reliable, and more teacher-centered in its design philosophy. Cons Numeric sorting appears to behave lexicographically rather than numerically in some contexts. For example, 100 may appear before 20, which appears before 30. This creates confusion when working with grades. Common classroom tasks require too many screens, clicks, and loading delays. Entering grades or attendance should be streamlined because teachers are often doing these tasks while actively managing a classroom. I cannot easily determine whether parents have viewed grade information. Teachers are not notified when parent notifications are sent. Overall, the workflow does not feel optimized around classroom efficiency and teacher time constraints. I often get error messages obviously intended for developers. It is not clear what FACTS settings are configurable nor who has configuration authority. Performance and reliability System responsiveness is a major issue during the school day. Because of delays, loading time, and crashes, I often avoid using FACTS live during class and instead keep records on paper for later transcription. I have already experienced multiple outages despite using the platform for less than a year. Reliability is extremely important for systems used continuously during instruction. Multi-factor authentication is understandable from a security standpoint, but the overall login experience needs to be much faster and smoother. Teachers frequently use the platform in real-time instructional settings where every minute matters. There is no way to tell which classes have had attendence entered and which have not, requiring me to click through, wait for it to load .... I believe many frustrations with the platform would diminish significantly if the system were faster, more streamlined, more reliable, and more teacher-centered in its design philosophy. I have reached out to developers at Facts, who initially indicated they wanted to help. They never helped and it's been at least six months. Zero problems have been fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Caleb M. Support Specialist Education Management ### "Great software, poor communication" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 21, 2026 Overall, we were happy with FACTS but after this experience of them migrating without notice, I would not recommend this product. Pros We absolutely love the custom reports for both the admin side and IT side. The navigation and interface are wonderfully laid out as well as easy to understand. Cons Recently they updated their URLS without notice and our IT team has been bogged down with teacher requests and trouble shooting issues THEY should have attempted to resolve, and communicate with the IT team on these changes. This has been a horrid experience and completely infuriating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Hi Caleb, Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience this caused for your teachers and IT team. We always want to provide the best experience possible for our school customers and we missed the mark this time. We appreciate your feedback and will use it to improve how we manage and communicate changes in the future. -FACTS SIS Product Team AT Angie T. Director of Business Affairs Education Management ### "Love the FACTS customer service and eduction team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2025 We love working with the FACTS team. They have many instructional classes, video and their online resources are fantastic. They also have outstanding customer service. Pros We like having all of our student information in one platform. This makes it easier to update information all in one spot as opposed to different platforms. But our favorite thing is the FACTS customer service and training teams. They are outstanding! Cons We are a preschool and the SIS system seems to be developed for a K-12 school so many of the features do not apply to us. However, there are usually workarounds and we are accomplishing everything we needed the system for. Alternatives considered [TADS](https://www.capterra.com/p/155212/Tuition-Management/) Reasons for choosing FACTS Student Information System The longevity of the company and prior usage of other FACTS products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Justin K. Teacher Primary/Secondary Education ### "An Incomplete Design" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 September 3, 2024 While we've only been using it for a few weeks at this point, it seems that the software design lacks a clear plan and doesn't offer the tools and features that schools need. Everything from a clunky integration with Google Classroom to "hyperlink blue" text that isn't clickable makes this software lacking in features, usability, and design. Pros I liked that it has theoretical flexibility to meet school needs. Cons Despite the theoretical flexibility of the platform, it's plagued by poor design, dead ends, and does not meet the immediate needs of our faculty or staff. The front office has indicated that the attendance tracking is a nightmare. As a teacher, it does not have logical tools that allow easy navigation; rather, each tool requires a separate click and opens a new tab. That's just poor design. Switched from [Infinite Campus SIS](https://www.capterra.com/p/188836/Infinite-Campus/) We didn't like the way that IC worked for us and wanted something more flexible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kathy S. Administrative Assistant Education Management ### "ISM issues with FACTS" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 1, 2024 Support for our teachers was very poor. Twice when we placed calls for assistance, the support person couldn't provide help but stated that we would be put on hold while they ask their manager. After you are on hold for about 10 minutes, they disconnect the call. Pros The SIS system is definitely what has been developed the most. Cons When FACTS took over renweb, it would appear they didn't know as much about how to build the educational component (LMS) that makes it user friendly for teachers and students. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bracia G. Admin Retail ### "Facts site " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2023 Pros What I like most is, it keeps student information, up-to-date, and accessible Cons There’s nothing I like least about the site Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Family Ministries Religious Institutions ### "Solid Software; Sucky Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 August 5, 2022 FACTS has been a good cloud-based replacement for our aging SIS hosted on our local server, and has had all the features we need. However, the support has been so lacking it threatens to overwhelm an otherwise solid product. Pros Integrates easily with our website and Google classroom; robust SIS and communication tools. Better than average school accounting features. Reliable cloud access. Cons Technical support was agonizingly slow and frustratingly unresponsive. It took months of calls to get our school calendar to not show multiples of all recurring events and our customized school app continues to experience delays due to slow responses from tech support. Switched from [AdminPlus SIS](https://www.capterra.com/p/10010511/Administrator-s-Plus/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Scott A. Teacher Education Management ### "Improved Gradebook Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 18, 2021 It's a great product that gets the job done for the classroom. Pros The interface of this software has dramatically increased over the past few years. It is easier to located classes, enter grades, and copy-paste material across multiple classes. Cons I really wish that FACTS would bring back a much-improved app for a smartphone. It was so convenient to take role by pulling up the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Megan S. Assistant Principal Education Management ### "Affordable SIS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 5, 2021 It is a full SIS with some limitations, but that is to be expected for the price. Their customer service is primarily operated through chat and they do a good job! Pros FACTS is an affordable SIS. The system maintains all of our records and has capability for customization within reports such as building your own report card. FACTS is always improving. They take user requests seriously and we can vote on which requests we'd like them to prioritize. Last year, they updated to a mobile web-based platform that can be accessed across all devices. They also offer communication services such as mass texting (for an additional fee). A definite pro is that this one system manages everything from tuition payment, grant services, grading, lesson planning, reporting and communication! Cons At times, FACTS can be click-intensive, requiring multiple steps to get something done. The standards-based grading portion is not yet fully developed to allow for true standards based grading and reporting. For example, there is no way to record/notify parents of missing assignments when using standards based grading in FACTS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Camrynne S. Director of Operations Education Management ### "Trying to keep up" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 29, 2021 We were with FACTS for about 9 years. We had frequent complaints about how difficult the interface was for parents and teachers. Parents didn't like that they had to pay for the app. We needed a more economic, user-friendly system, so we switched to something else. In retrospect, you always get what you pay for. It might be good for FACTS to consider rebundling their pricing to reduce the nickel and dime effect. Pros FACTS (formerly known as RenWeb) is a robust SMS / SIS software. It has a full spectrum of features and functions that schools need. Their customer service was very accessible/responsive most of the time. Cons It's been around a long time, and it seems like they have struggled to keep up/update their platform/interface. It's not very intuitive to use. There are MANY features that you need/want that cost extra, and the nickel and dime effect was significant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Alma SIS vs FACTS Student Information System](https://www.capterra.com/compare/133283-10027963/Alma-vs-FACTS-Student-Information-System)