# FACTS Student Information System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FACTS Student Information System Software - reviews, pricing plans, popular comparisons to other Student Information System products and more. Source: https://www.capterra.com/p/10027963/FACTS-Student-Information-System --- # FACTS Student Information System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FACTS Student Information System ## What is FACTS Student Information System? Looking for a K-12 SIS that simplifies school operations? FACTS Student Information System (SIS) is a powerful, all-in-one student management software designed to streamline everything from admissions to academics to parent communication. With FACTS SIS, schools can easily manage attendance, grading, behavior tracking, health records, transcripts, and more—all in one place. Built for efficiency, our school information system helps schools save time with automated messaging, reporting, and mobile-friendly access for families. Plus, FACTS SIS integrates seamlessly with our tuition management, application tracking, and emergency communication tools to create a complete education management system. Join 12,000+ schools that trust FACTS for secure, reliable, and user-friendly platforms that makes school management easier than ever. ## What is FACTS Student Information System used for? [Student Information System](https://www.capterra.com/student-information-system-software/)[Student Engagement Platform](https://www.capterra.com/student-engagement-platform-software/) Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 74% Neutral 10% Negative 15% Starting price $1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FACTS Student Information System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nelnetinc.com/businesses/&name=FACTS Student Information System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FACTS Student Information System 3.9 (78) VS. [4.6 (454)](https://www.capterra.com/p/133283/Alma/reviews/) Starting Price $1000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (78) Ease Of Use 4.5 (453) Value For Money 3.5 (48) Value For Money 4.5 (317) Customer Service 3.9 (61) Customer Service 4.7 (429) ## FACTS Student Information System alternatives [4.7 (732)](https://www.capterra.com/p/118900/Gradelink-SIS/reviews/) Starting price $121.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (83)](https://www.capterra.com/p/149259/Teach-n-Go/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (115)](https://www.capterra.com/p/155900/Classter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (75)](https://www.capterra.com/p/197828/DreamClass/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/alternatives/) ## FAQs about FACTS Student Information System Overview ### Which roles and teams benefit most from FACTS Student Information System? FACTS Student Information System is most used by teachers, school administrators, and front-office teams that manage attendance, grading, scheduling, and family communications. Registrars, data managers, and business staff rely on it for student records, reporting, billing, and enrollment workflows, while school leaders use it to oversee operations and support academic decision-making. Answer based on 72 reviews Overview ### What company size and specific industries is FACTS Student Information System built for? FACTS Student Information System is designed for schools, especially school leaders and administrators in K-12 education, who need one secure system to manage academics, operations, and family communication. The vendor description does not specify a company size, but the product is clearly aimed at educational institutions. Features and Usability ### What are the key features of FACTS Student Information System? FACTS Student Information System includes core school management features such as student records, admissions management, gradebook, attendance management, and report cards. Differentiating capabilities include parent/student portals, communication tools for email and texting, customizable reports, online payments, and mobile access, giving schools one system for academics, family engagement, and administration. Answer based on 28 reviews Overview ### How well does FACTS Student Information System work for teachers? FACTS Student Information System covers most daily teacher tasks in one place, including grades, attendance, lesson plans, and parent communication. Many schools like the all-in-one setup and reporting options, but teachers also mention a learning curve, repeated data entry, awkward navigation, and some features that fit K-12 better than preschool settings. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does FACTS Student Information System integrate with? FACTS Student Information System integrates with Canvas, Clever, Google Classroom, and AccuCare. These connections center on classroom management, student access, and related school operations, giving schools direct links to common learning and administrative platforms used alongside the core student information system. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on FACTS Student Information System? FACTS Student Information System offers in-person training, live online sessions, webinars, documentation, and videos. Teachers and routine staff users tend to get comfortable fairly quickly, while administrators handling setup, re-enrollment, and deeper features usually need more time. Reviewers describe training staff and phone support as helpful, especially for step-by-step guidance. Answer based on 11 reviews Getting Started and Support ### What customer support options does FACTS Student Information System offer, and how do users rate the experience? FACTS Student Information System offers email/help desk, FAQ/forum, phone support, and 24/7 live rep assistance. Users often describe support as friendly, professional, and effective, with helpful walk-throughs and solid follow-up. Still, some report inconsistent experiences, limited help content, difficulty reaching the right technical contact, and occasional slow or uneven responses. Answer based on 24 reviews Features and Usability ### Is FACTS Student Information System easy to use? FACTS Student Information System handles core school workflows, but ease of use is mixed for teachers and administrators. Many schools find the system learnable after training and support, while others describe confusing navigation, extra clicks, clunky workflows, and a steep setup process, especially during yearly tasks or platform transitions. Answer based on 22 reviews Features and Usability ### What is the FACTS Student Information System interface like? FACTS Student Information System offers a web-based interface that gives schools access to grades, records, reporting, and communication tools. Many administrators like recent updates and mobile access, but teachers and parents often describe the layout as dated, cluttered, and inconsistent, with too many tabs, confusing labels, and browser-specific frustrations. Answer based on 18 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Class Scheduling 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Schedule in-person or online classes Student Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Database of students to track personal information of individuals and families Admissions Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Handle the registration and admission process for existing and new students Attendance Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events Class Registration 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online registration for classes Gradebook 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track student's scores and grades on course materials FACTS Student Information System 46 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track and manage schedules and meetings via an integrated calendar Communicate using direct chat or messages within the system Online registration for classes Schedule in-person or online classes Plan and schedule lessons and maintain students' behavior in the classroom Manage and track all internal and external communication conducted via calls, email, text, or chat Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Alter the layout and content of reports Allow staff users to manage and track disciplinary interactions with students and to view individual student's discipline records Store, manage, and track all electronic documents in a centralized location A list of events with their respective dates Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Automatically collect recurring fees or dues from members Manage information and/or provide updates regarding student financial aid Track student's scores and grades on course materials A centralized repository of all information that might be useful to students Software designed for kindergarten through 12th grade schools Access the system via a mobile application Accept and process online payment transactions Online gateway through which parents and students can view material and communicate with teachers A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Create, manage, and distribute student reports that document their academic progress and achievements Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and assess hazards to ensure the well-being of employees, assets, and the environment Online portal through which end users can access the system, manage tasks, or obtain information Database of students to track personal information of individuals and families Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Features 3.7 (66) 3.7 Based on 66 reviews ## Pricing Value for money 3.5 (48) Free Version SIS Pricing $1,000 Value for money 3.5 (48) 3.5 Based on 48 reviews ## Integrations [ Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/)[ Clever](https://www.capterra.com/p/59469/Clever/)[ Canvas](https://www.capterra.com/p/248163/Canvas/)[ AccuCare](https://www.capterra.com/p/119007/AccuCare/) ## Support, customer service and training options Customer Service 3.9 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (61) 3.9 Based on 61 reviews ## User reviews Overall rating 3.9 Based on 78 reviews Filter by rating 5(28) 4(30) 3(8) 2(5) 1(7) Mentioned topic Sorted by most recent CM Caleb M. Support Specialist Education Management ### "Great software, poor communication" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 21, 2026 Overall, we were happy with FACTS but after this experience of them migrating without notice, I would not recommend this product. Pros We absolutely love the custom reports for both the admin side and IT side. The navigation and interface are wonderfully laid out as well as easy to understand. Cons Recently they updated their URLS without notice and our IT team has been bogged down with teacher requests and trouble shooting issues THEY should have attempted to resolve, and communicate with the IT team on these changes. This has been a horrid experience and completely infuriating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 26, 2026 Hi Caleb, Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience this caused for your teachers and IT team. We always want to provide the best experience possible for our school customers and we missed the mark this time. We appreciate your feedback and will use it to improve how we manage and communicate changes in the future. -FACTS SIS Product Team AT Angie T. Director of Business Affairs Education Management ### "Love the FACTS customer service and eduction team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2025 We love working with the FACTS team. They have many instructional classes, video and their online resources are fantastic. They also have outstanding customer service. Pros We like having all of our student information in one platform. This makes it easier to update information all in one spot as opposed to different platforms. But our favorite thing is the FACTS customer service and training teams. They are outstanding! Cons We are a preschool and the SIS system seems to be developed for a K-12 school so many of the features do not apply to us. However, there are usually workarounds and we are accomplishing everything we needed the system for. Alternatives considered [TADS](https://www.capterra.com/p/155212/Tuition-Management/) Reasons for choosing FACTS Student Information System The longevity of the company and prior usage of other FACTS products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Justin K. Teacher Primary/Secondary Education ### "An Incomplete Design" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 September 3, 2024 While we've only been using it for a few weeks at this point, it seems that the software design lacks a clear plan and doesn't offer the tools and features that schools need. Everything from a clunky integration with Google Classroom to "hyperlink blue" text that isn't clickable makes this software lacking in features, usability, and design. Pros I liked that it has theoretical flexibility to meet school needs. Cons Despite the theoretical flexibility of the platform, it's plagued by poor design, dead ends, and does not meet the immediate needs of our faculty or staff. The front office has indicated that the attendance tracking is a nightmare. As a teacher, it does not have logical tools that allow easy navigation; rather, each tool requires a separate click and opens a new tab. That's just poor design. Switched from [Infinite Campus SIS](https://www.capterra.com/p/188836/Infinite-Campus/) We didn't like the way that IC worked for us and wanted something more flexible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kathy S. Administrative Assistant Education Management ### "ISM issues with FACTS" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 1, 2024 Support for our teachers was very poor. Twice when we placed calls for assistance, the support person couldn't provide help but stated that we would be put on hold while they ask their manager. After you are on hold for about 10 minutes, they disconnect the call. Pros The SIS system is definitely what has been developed the most. Cons When FACTS took over renweb, it would appear they didn't know as much about how to build the educational component (LMS) that makes it user friendly for teachers and students. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bracia G. Admin Retail ### "Facts site " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 12, 2023 Pros What I like most is, it keeps student information, up-to-date, and accessible Cons There’s nothing I like least about the site Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Family Ministries Religious Institutions ### "Solid Software; Sucky Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 August 5, 2022 FACTS has been a good cloud-based replacement for our aging SIS hosted on our local server, and has had all the features we need. However, the support has been so lacking it threatens to overwhelm an otherwise solid product. Pros Integrates easily with our website and Google classroom; robust SIS and communication tools. Better than average school accounting features. Reliable cloud access. Cons Technical support was agonizingly slow and frustratingly unresponsive. It took months of calls to get our school calendar to not show multiples of all recurring events and our customized school app continues to experience delays due to slow responses from tech support. Switched from [AdminPlus SIS](https://www.capterra.com/p/10010511/Administrator-s-Plus/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Scott A. Teacher Education Management ### "Improved Gradebook Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 18, 2021 It's a great product that gets the job done for the classroom. Pros The interface of this software has dramatically increased over the past few years. It is easier to located classes, enter grades, and copy-paste material across multiple classes. Cons I really wish that FACTS would bring back a much-improved app for a smartphone. It was so convenient to take role by pulling up the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Megan S. Assistant Principal Education Management ### "Affordable SIS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 5, 2021 It is a full SIS with some limitations, but that is to be expected for the price. Their customer service is primarily operated through chat and they do a good job! Pros FACTS is an affordable SIS. The system maintains all of our records and has capability for customization within reports such as building your own report card. FACTS is always improving. They take user requests seriously and we can vote on which requests we'd like them to prioritize. Last year, they updated to a mobile web-based platform that can be accessed across all devices. They also offer communication services such as mass texting (for an additional fee). A definite pro is that this one system manages everything from tuition payment, grant services, grading, lesson planning, reporting and communication! Cons At times, FACTS can be click-intensive, requiring multiple steps to get something done. The standards-based grading portion is not yet fully developed to allow for true standards based grading and reporting. For example, there is no way to record/notify parents of missing assignments when using standards based grading in FACTS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Camrynne S. Director of Operations Education Management ### "Trying to keep up" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 29, 2021 We were with FACTS for about 9 years. We had frequent complaints about how difficult the interface was for parents and teachers. Parents didn't like that they had to pay for the app. We needed a more economic, user-friendly system, so we switched to something else. In retrospect, you always get what you pay for. It might be good for FACTS to consider rebundling their pricing to reduce the nickel and dime effect. Pros FACTS (formerly known as RenWeb) is a robust SMS / SIS software. It has a full spectrum of features and functions that schools need. Their customer service was very accessible/responsive most of the time. Cons It's been around a long time, and it seems like they have struggled to keep up/update their platform/interface. It's not very intuitive to use. There are MANY features that you need/want that cost extra, and the nickel and dime effect was significant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jenny B. Registrar Education Management ### "a great SIS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 24, 2020 We're managing a campus with 700+ students quite easily. Some areas of the software are definitely under utilized, but the training staff is excellent! This is a one-stop shop to manage our student database, gradebooks, and online applications/enrollment. Pros This is great for managing our school. We have three "schools" on campus and are able to effectively manage our student information for all three using FACTS SIS. I like most that it's cloud based, so administration can access from anywhere on or away from campus. Cons Some of the features don't make sense to the user (such as in the steps to copy a schedule to use for the next school year, you have to "Clear Schedule" which sounds counterintuitive). Customer support can also be hit or miss. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Alma SIS vs FACTS Student Information System](https://www.capterra.com/compare/133283-10027963/Alma-vs-FACTS-Student-Information-System)