# Page 2 | FACTS Student Information System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is FACTS Student Information System the right Student Information System solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10027963/FACTS-Student-Information-System/reviews

---

FACTS Student Information System

3.9 (78)

[View alternatives](https://www.capterra.com/p/10027963/FACTS-Student-Information-System/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of FACTS Student Information System

## Showing most helpful reviews

Showing 26-50 of 78 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Kathy S.  
Administrative Assistant  
Education Management  
Used the software for: 6-12 months

### "ISM issues with FACTS"

March 1, 2024

2.0

Support for our teachers was very poor. Twice when we placed calls for assistance, the support person couldn't provide help but stated that we would be put on hold while they ask their manager. After you are on hold for about 10 minutes, they disconnect the call.

Pros

The SIS system is definitely what has been developed the most.

Cons

When FACTS took over renweb, it would appear they didn't know as much about how to build the educational component (LMS) that makes it user friendly for teachers and students.

Review Source

SF

Shannon F.  
Enrollment Coordinator  
Education Management  
Used the software for: 6-12 months

### "Constantly improving software for schools"

October 15, 2016

4.0

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment. Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time. Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through. They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly. Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps. We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Pros

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue! Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

Cons

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version). Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

Review Source

SR

Seth R.  
  
Education Management  
Used the software for: 2+ years

### "Powerful software but slow to innovate and address issues"

July 8, 2016

4.0

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use. What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb. There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

Pros

One stop shop for multiple software applications

Cons

Slow to innovate, expensive add ons, frustrating software functionality

Review Source

CS

Carrie S.  
Librarian  
Education Management  
Used the software for: 2+ years

### "Everything A Teacher Needs!"

May 14, 2019

5.0

My overall experience has been a positive one. I have used this software in a couple of schools I've taught in. I enjoy using it and would recommend it to any fellow teachers as well as any future schools.

Pros

What I like most about RenWeb is the fact that everything a teacher may need in document management is in one place. The teacher can write their lesson plans, use the software to enter grades and find everything they may need on their students all in one place. I like the fact that the lesson plans are easy for parents to see as well. They have made some good advances in the past year. They are making strides in keeping up with the way they appear and the flexibility they have implemented to allow the teacher to work from work and personal devices. I do know from personal experience that they want to put the best product out there and are not afraid to change to do it.

Cons

The thing I have liked least about this software is that they make some changes to the software in the year. I adjusted to some of their updates with ease only to find it has changed during the year. I can be a bit frustrating especially when those changes happen at the end of a school year. I'm glad they are evolving, the timing could be better.

Review Source

MS

Megan S.  
Assistant Principal  
Education Management  
Used the software for: 2+ years

### "Affordable SIS"

February 5, 2021

4.0

It is a full SIS with some limitations, but that is to be expected for the price. Their customer service is primarily operated through chat and they do a good job!

Pros

FACTS is an affordable SIS. The system maintains all of our records and has capability for customization within reports such as building your own report card. FACTS is always improving. They take user requests seriously and we can vote on which requests we'd like them to prioritize. Last year, they updated to a mobile web-based platform that can be accessed across all devices. They also offer communication services such as mass texting (for an additional fee). A definite pro is that this one system manages everything from tuition payment, grant services, grading, lesson planning, reporting and communication!

Cons

At times, FACTS can be click-intensive, requiring multiple steps to get something done. The standards-based grading portion is not yet fully developed to allow for true standards based grading and reporting. For example, there is no way to record/notify parents of missing assignments when using standards based grading in FACTS.

Review Source

JB

Jamie B.  
Elementary Vice Principal  
  
Used the software for: 2+ years

### "Renweb is all you need!"

February 28, 2018

4.0

The benefits of this software are too many to list. Renweb has taught me things on the administrative side that I did not even know I needed to learn. My teachers have their classroom information organized and can make their own customized reports if needed which is a huge benefit because not all students are the same.

Pros

Having all the information for our students literally at our fingertips has been a huge advantage in moving into the digital age. We can quickly look up everything we need and it tracks it for all students and families. Having the access to personal information, tracking emails, communications, grade book and calendars all in one spot has been my favorite parts of diving into this software.

Cons

The thing I really hate is when you go to a classroom and it pops up "communication has moved". I did not go there for communication but since it is the first alphabetically on the list, this error pops up every time. I just scroll down and click grade book so it is easy to get out of it. It is just annoying that I feel like it yells at me every day when I go to that section. Small annoyance really but still annoying.

Review Source

CS

Camrynne S.  
Director of Operations  
Education Management  
Used the software for: 2+ years

### "Trying to keep up"

January 29, 2021

3.0

We were with FACTS for about 9 years. We had frequent complaints about how difficult the interface was for parents and teachers. Parents didn't like that they had to pay for the app. We needed a more economic, user-friendly system, so we switched to something else. In retrospect, you always get what you pay for. It might be good for FACTS to consider rebundling their pricing to reduce the nickel and dime effect.

Pros

FACTS (formerly known as RenWeb) is a robust SMS / SIS software. It has a full spectrum of features and functions that schools need. Their customer service was very accessible/responsive most of the time.

Cons

It's been around a long time, and it seems like they have struggled to keep up/update their platform/interface. It's not very intuitive to use. There are MANY features that you need/want that cost extra, and the nickel and dime effect was significant.

Review Source

LK

Leslie K.  
  
  
Used the software for:

### "Buyer's Remorse. "

October 6, 2016

1.0

Renweb is a disaster. 1. The default date setting for all documents your teachers and staff go to the trouble to upload and make accessible to students and parents is ONE DAY. You read that right. You didn't know your staff would go to the trouble to upload something for just 24 hours, but that is what Renweb thinks, and refuses to change. Their default should be a one week date range. In what universe would anyone want documents to disappear in 24 hours? In the Renweb universe only. You must remember to change the date when you upload it. 2. Renweb will not set a default for any links you click within Renweb open in a new tab, claiming that is a function of your browser. But many, many websites set their links to be either pop-ups or new tabs. Renweb will not. 3. No flexibility on naming links on the website you pay them for. If you want to use Lesson Plans for Assignments, forget about naming it correctly for YOUR school. Your parents and students will have to use their pre-named tabs, whether or not that applies to your school. Forget about any customization for the big bucks you pay. 4. 'Resources' as a link name is used twice, which is very confusing to parents and students, and unnecessary, given there are many words in the English language. Why not name the Class tab for Resources, 'Documents'? Because that is what it is. Then the other Resources, in the menu column, will be distinct, and for schoolwide resources. 5. Email formatting is abysmal; some kind of primitive html form that yields automatic spacing (not visible to the sender) between paragraphs and an ugly font; there is now a Communications Beta, so perhaps that will address the sheer ugliness of their email formats. There is much more disappointment awaiting you in the inflexible Renweb, but after spending my morning untangling yet another problem, I need to get to mission-critical tasks. Yes, they get high marks for customer service from many users, but that customer service is necessary to compensate for all the inherent issues. I am so sorry we invested in Renweb. Unnecessarily complicated to interface with, while yielding emails that look like they were created ten years ago. An odd combination of behind the scenes 'sophistication' with primitive-looking email communications with parents/ students.

Review Source

VR

Verified Reviewer  
Director Of Technology  
Education Management  
Used the software for: 6-12 months

### "Saves a lot of money and easy to use!"

August 8, 2019

5.0

Wonderful!

Pros

Working for a small school means trying every way to save money and we were able to do that with this software.

Cons

It doesn't offer as many of the "bells and whistles" as other big-brand names do.

Alternatives considered

[Finalsite](https://www.capterra.com/p/134027/Finalsite-Learn/)

Reason for choosing FACTS Student Information System

It was the most affordable option.

Switched from

[Blackbaud CRM](https://www.capterra.com/p/178085/Blackbaud-CRM/)

Cost.

Review Source

JB

Jenny B.  
Registrar  
Education Management  
Used the software for: 2+ years

### "a great SIS"

November 24, 2020

4.0

We're managing a campus with 700+ students quite easily. Some areas of the software are definitely under utilized, but the training staff is excellent! This is a one-stop shop to manage our student database, gradebooks, and online applications/enrollment.

Pros

This is great for managing our school. We have three "schools" on campus and are able to effectively manage our student information for all three using FACTS SIS. I like most that it's cloud based, so administration can access from anywhere on or away from campus.

Cons

Some of the features don't make sense to the user (such as in the steps to copy a schedule to use for the next school year, you have to "Clear Schedule" which sounds counterintuitive). Customer support can also be hit or miss.

Review Source

Mariam R.  
Business Manager  
  
Used the software for: 2+ years

### "We use Renweb for our new student enrollment, applications and grade processing."

June 9, 2017

4.0

Pros

Renweb has a key feature where it stores emails sent to parents for the past 6 months. This is helpful when trying to track who emails were sent to.

Cons

There are glitches in the system. It is hard to get technical support for issues as most time the IT department does not understand the issue.

Review Source

AW

Annie W.  
Elementary Director  
Education Management  
Used the software for: 2+ years

### "Once I got the hang of it, Renweb is a great resource for classroom grades"

August 1, 2018

4.0

Our entire school's information and grading is found in one system - it is connected and has everything I need for the gradebook aspect.

Pros

I appreciate the functionality of renweb especially with grading. It is easy to align the grading system to the system you want for you classroom. Also, it allows parents to get connected to your student's progress.

Cons

Sometimes, certain features feel like they are 100 clicks away. Especially to send home messages through the program itself. I relied on my regular email far more often. Putting in behavior reports was also not my favorite feature.

Review Source

VR

Verified Reviewer  
Controller  
Accounting  
Used the software for: 2+ years

### "Report card emails are good"

March 18, 2019

4.0

It may not completely be RenWeb's fault that I don't care for them but a combination with the schools that have used it. I have had my children at two different schools who both used RenWeb and I have never figured out what the heck we are supposed to use it for. We get weekly automatic emails that generate our child's report card which is clear and easy to access but the site itself is confusing and not easy to use.

Pros

Report card emails are clear and clean

Cons

Navigation is frustrating and confusing I don't fully understand its purpose Clunky program

Review Source

JP

Joshua P.  
School Administrator  
Education Management  
Used the software for: 2+ years

### "Renweb has been a good solution for our school"

January 16, 2020

5.0

We can keep grades, behavior reports, medical info, admission paperwork, etc. all in one place. This has been invaluable.

Pros

Renweb has an incredible amount of diversity. We can keep grades, behavior reports, medical info, admission paperwork, etc. all in one place.

Cons

For all the positives that Renweb provides, it is still not very user-friendly. They also totally botched the unveil of Renweb 1. Users have been in limbo for too long.

Review Source

JL

Jesse L.  
Teacher  
Education Management  
Used the software for: 2+ years

### "RenWeb app"

January 29, 2019

4.0

I have used RenWeb for several years at my school and I'm really enjoying the new updates. It was a bit clunky before and is now quite smooth and intuitive.

Pros

RenWeb online is fantastic. The way it is graphically organized makes it very simple and intuitive to access grades, report cards, contact parents and staff, see individual student information, Etc. I'm over all very happy with the software.

Cons

The RenWeb Android app really doesn't let you do much. I can access student information and take attendance, but that's pretty much it. It's not organized terribly well and is slow as well. I look forward to an updated version in the future as they have updated their website.

Review Source

LP

Lisa P.  
Front Office Manager  
Education Management  
Used the software for: 2+ years

### "RenWeb is, by far, THE BEST and most user friendly software out there for school management!"

February 28, 2019

5.0

I have used RenWeb at several different schools I have been a part of and have yet to find it's equal. It is the best experience I have had with ANY school management software. It changed our schools for the better.

Pros

\-Easy to learn and navigate -Everything your school needs under one umbrella -Very user friendly -Quality and detail oriented -Simply stated - the best decision you could make for your school

Cons

Customer Service wait times were often a bit long.

Review Source

LE

Loren E.  
Registrar  
Education Management  
Used the software for: 2+ years

### "great software, but complex"

February 10, 2017

4.0

RenWeb is amazing. There are so many features and abilities that make our school run. We simply don't use everything RenWeb offers, but all of its core modules we use all the time. Its newest web interface is convenient and efficient. They do make continual improvements to the product, which I appreciate. There is a real learning curve associated with starting out implementing RenWeb. Their video training is good, and their customer support is great, but it's still a big undertaking. Teachers have a few key things to do in the system, and most of them will get up to speed quickly. Admisistrators have much more to do, and it just takes time to figure it all out.

Pros

web based, customer support

Cons

quirky (probably like any software)

Review Source

SA

Scott A.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Improved Gradebook Software"

May 18, 2021

4.0

It's a great product that gets the job done for the classroom.

Pros

The interface of this software has dramatically increased over the past few years. It is easier to located classes, enter grades, and copy-paste material across multiple classes.

Cons

I really wish that FACTS would bring back a much-improved app for a smartphone. It was so convenient to take role by pulling up the app.

Review Source

JD

Jeanne D.  
Director of Advancement  
Education Management  
Used the software for: 2+ years

### "Great product. This can track everything we need at school."

May 25, 2017

5.0

We are able to track all our school families, with notes and interactions and even distant family members. It has professionalized our database management efforts at our school.

Pros

I like that flexibility of the database. It tracks families as groups, and as each individual separately. It allows me to "divorce" families and change things however I need.

Cons

Like all advanced systems, it can be cumbersome to drill down to all the levels and use all its capabilities. But whether for simple users or expert ones, it seems to accomplish everything we need at our school.

Review Source

HM

Helen M.  
Collections Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I have used this software from beginning to now and have learned just about all areas of it."

March 26, 2018

5.0

One central area to keep student information together.

Pros

This software has multiple sections that integrate with each other . This makes troubleshooting easier since you can actual get to the same area different ways. Also, once you get their support team they are awesome when it comes to helping you understand what you need done.

Cons

No area for emailing thread or contacting conversation with a co-workers on family balances. Also call in to many buttons to get software area needed.

Review Source

MF

Matthew F.  
Systems Administrator  
Primary/Secondary Education  
Used the software for: 2+ years

### "Not very reliable and customer support is weak."

August 4, 2018

3.0

Helped us get through a time when there were not many other alternative solutions.

Pros

They are always coming up with new features and they finally made web browser based user portals.

Cons

The software is normally pretty bad. The web browser interfaces are very different among different browsers. There always seems to be an issue with the reliability of data entry/access or some sort of new technical issue that they can't determine the cause to or replicate the issue for when you call support.

Review Source

TW

Teresa W.  
Admin Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Great Program for Educators"

March 20, 2020

5.0

I feel it is very positive. I know that once I get into the program, I can do what I need to do in a timely manner.

Pros

This program is one that makes it easy to track attendance, enter grades even mass communicate with students and parents. I love the autosave feature when entering grades.

Cons

Sometimes, logging in is more diffucult than others. Sometimes when I try to log in, I get several options from which to choose and I have to choose the right one. I would think one option would display when I search Renweb and then after opening, all of the wonderful options Renweb has would be available.

Review Source

NK

Nicole K.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Great product for parents and students"

September 10, 2019

5.0

Pros

I enjoy using it to check on my children and communication with teachers is such an ease.

Cons

It would be nice to see the app with the ability for the teacher to take pictures for parents to view.

Review Source

RM

Rebecca M.  
Assistant Athletic Director  
Sports  
Used the software for: 2+ years

### "RenWeb"

September 28, 2018

4.0

I enjoy using this software, but I would enjoy a short training lesson to learn how to access the website's other features that I am unaware of.

Pros

What I like most about this software is that I can easily access students' information when needed. I can also easily access each student's parent contact information which is very helpful.

Cons

I don't have any negative comments for the software.

Review Source

LP

Lisa P.  
Teacher  
Education Management  
Used the software for: 2+ years

### "A Complete Solution"

February 19, 2019

4.0

It has been a wonderful tool. It allows us to have our gradebook, attendance log, health info, and behavior reports all within a single program.

Pros

This software is very versatile. It solves many of our issues.

Cons

Because it has so many facets, it can be a little difficult to navigate. Things are not located where I think they should be. I find the layout to be illogical.

Review Source

Similar Products

Featured