--- title: "Acuitas 3 OmniChannel Edition Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Acuitas 3 OmniChannel Edition Software - reviews, pricing plans, popular comparisons to other Optometry products and more." source_url: "https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition/" page_type: "product" language: "en" --- # Acuitas 3 OmniChannel Edition Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Acuitas 3 OmniChannel Edition ## What is Acuitas 3 OmniChannel Edition? Acuitas 3 is the next generation of practice management software for the eyecare industry. From independent locations to hundreds, Acuitas 3 is configurable to support your business needs. Removing the need for multiple vendors, Acuitas 3 enables your practice to thrive using a single platform. From patient records to eye exam workflows and equipment integrations, to stock management, in-depth analytics powered by Microsoft and beyond, Acuitas 3 gives your optical practice the competitive edge. As an omnichannel solution, Acuitas 3 enables your optical business to provide a consistent online and in-person patient experience across all channels. A single view of the customer. A single view of your business. A unified framework that allows appointment booking, purchasing, payment, communication and interaction online or in-store. ## What is Acuitas 3 OmniChannel Edition used for? [Optometry](https://www.capterra.com/optometry-software/)[Ophthalmology EMR](https://www.capterra.com/ophthalmology-emr-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Acuitas 3 OmniChannel Edition?[Manage this product listing](https://www.g2.com/products/acuitas-3-omnichannel-edition/claim_requests/new?auto=true) ## Acuitas 3 OmniChannel Edition Overview Updated August 2026 AI summary Acuitas 3 OmniChannel Edition supports small and midsize businesses in optometry with cloud-based tools for appointment and patient records management, insurance and claims workflows, and HIPAA compliance. Practices can coordinate scheduling, inventory, and reminders, while customizable forms, multi-location support, and integration with Sage Accounting offer flexibility for managing clinical and retail operations across platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Acuitas 3 OmniChannel Edition 4.4 (12) VS. [4.5 (205)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/) Starting Price Contact vendor Starting Price $319 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (12) Ease Of Use 4.4 (205) Value For Money 4.3 (11) Value For Money 4.5 (175) Customer Service 4.3 (12) Customer Service 4.5 (198) ## Acuitas 3 OmniChannel Edition alternatives [4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (56)](https://www.capterra.com/p/225457/Anagram/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [iTRUST](https://www.capterra.com/p/181958/iTRUST/) [5.0 (151)](https://www.capterra.com/p/181958/iTRUST/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181958/iTRUST/) [Eye Cloud Pro](https://www.capterra.com/p/239650/Eye-Cloud-Pro/) [4.3 (19)](https://www.capterra.com/p/239650/Eye-Cloud-Pro/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239650/Eye-Cloud-Pro/) [View all alternatives](https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition/alternatives/) ## FAQs about Acuitas 3 OmniChannel Edition Overview ### Which roles and teams benefit most from Acuitas 3 OmniChannel Edition? Acuitas 3 OmniChannel Edition is most used by optometrists, dispensing opticians, and optical practice managers who need to coordinate patient care, prescriptions, and retail workflows. Clinical staff use it to manage exams and records, while front-of-house and service teams rely on it for appointments, dispensing, inventory, and smooth practice operations. Answer based on 12 reviews Overview ### What company size and industries is Acuitas 3 OmniChannel Edition built for? Acuitas 3 OmniChannel Edition is built mainly for small optical retail practices, with 67% of reviewers from small businesses and 42% in health, wellness and fitness. It also serves hospital and health care organizations at 33%, plus midsize and enterprise users at 17% each, primarily for optometry. Answer based on 12 reviews Features and Usability ### What are the key features of Acuitas 3 OmniChannel Edition? Acuitas 3 OmniChannel Edition offers appointment management, scheduling, and reminders, along with patient records management, EMR/EHR, and records management. It also includes claims management, insurance management, revenue management, electronic payments, reporting & statistics, SMS messaging, email reminders, customizable forms, workflow management, and third-party integrations. Integrations ### Which third-party tools and platforms does Acuitas 3 OmniChannel Edition integrate with? Acuitas 3 OmniChannel Edition connects natively to Sage Accounting. Getting Started and Support ### What training and onboarding options does Acuitas 3 OmniChannel Edition offer? Acuitas 3 OmniChannel Edition provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, remote training, group learning, self-paced reference, and recorded walkthroughs for teams getting started with the product. Getting Started and Support ### What customer support options does Acuitas 3 OmniChannel Edition offer? Acuitas 3 OmniChannel Edition provides email/help desk, phone support, and chat. No reviewer feedback about support is available, so the support experience cannot be assessed from user comments. The listed channels indicate direct contact options for questions, troubleshooting, and account assistance. ## Features AI summary Based on 303 Optometry reviews Not all optometry software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Charting** (**67%** of reviewers rated this feature as critical) - **Appointment Management** (**56%**) - **Patient Records Management** (**61%**) Acuitas 3 OmniChannel Edition includes **Appointment Management** and **Patient Records Management**, giving practices the tools to schedule visits efficiently and maintain organized patient information. However, it does not include **Charting**. Instead, the product offers other important capabilities that reviewers also value, including **HIPAA Compliant** (**75%**), **Claims Management** (**55%**), and **Insurance Management** (**51%**). These features help practices protect patient data, handle billing workflows, and manage insurance-related tasks, allowing teams to keep daily operations accurate and well coordinated. Appointment Management 4.1 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Insurance Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Scheduling 4.5 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Acuitas 3 OmniChannel Edition 27 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Claims Management: Process of submitting and following up on claims with insurance companies - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Optometrists: Serves Optometrists - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (12) 4.4 Based on 12 reviews ## Pricing Value for money 4.3 (11) ### Starting price Free trial not available Value for money 4.3 (11) 4.3 Based on 11 reviews ## Integrations [ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (12) 4.3 Based on 12 reviews ## User reviews Overall rating 4.4 Based on 12 reviews Filter by rating 5(5) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SR Sylwia R. Dispensing optician Hospital & Health Care ### "Overall a good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2026 Mostly happy, many useful features (or potential features and applications) does require some improvement but has the potential to be great Pros Customisation of the product and ongoing support from the developer team, ability to send out pre-set txts and ad hoc ones Cons It crashes at times, unresponsive, currently not link to online ordering nor online platforms ( egos in Scotland) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Muhammad K. Optometrist Health, Wellness and Fitness ### "Efficient and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2026 Very happy overall. Is efficient, and easy to use. Can find what you need to quickly. I like the fact the system has improved with updates over time. Pros Easy interface, quick to process. Easy to see previous history and previous ocular examination. Recall easy to apply also. Cons Initially there were lots of teething problems, lots of glitches. Occasionally system can have periods of slow moments, with a constant loading sign. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP Darren P. System and service manager Hospital & Health Care ### "Acuitas 3 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2026 Pros Omnichannel hosting of information and ability for customers to interact with the business through multi channels Cons Reporting is slow and difficult to use and doesn’t always render reports. Dashboards don’t always load accurately. Switched from [Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/) Improved offering from acuitas 3 versus optix Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IT Imran T. Optometrist Health, Wellness and Fitness ### "Getting better " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 10, 2026 Getting slowly better with each upgrade not buffering as much as before and the new update where meds general health info is pre populated Pros Informative intuitive getting more used t the layout. New updates are helping to us3 the system so improving Cons Would like it if there was more copy and paste functions as it’s easier if you can drag in old data in Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Mudasir A. Optometrist Health, Wellness and Fitness ### "Excellent and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 10, 2026 Excellent makes testing smoother. Really like that I can complete a contact lens and eye exam appointment in one visit Pros Very easy to use. Straight forward interface. Copy and paste prev medical history. Easy booking of appointments Cons Few glitches aWhen we started to use the software. Highly dependant on internet connection so occasional downtime Switched from [Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/) Asda decision. As contract was up for renewal Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FH Faraz H. Optometrist Hospital & Health Care ### "Asda conference" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 10, 2026 I like using it it flows well I like using it it flows well I like using it it flows well I like using it it flows well Pros The reports it provides and clinic utilisation The reports it provides and clinic utilisation The reports it provides and clinic utilisation Cons Not integrated with pcse Not integrated with pcse Not integrated with pcse Not integrated with pcse Switched from [Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/) Company switched over Company switched over Company switched over Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Safwaan P. Optometrsit Alternative Medicine ### "Good function" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 10, 2026 Good experience so far awaiting gos integration for further streamlining, good communication with dispe,sing and team Pros Access is easy for practionaers and hi is easy for colleagues, Good access for dispensing and contact le ses Cons Crashes with updates and when internet down can affect clinic and flow of the day. Three dots when crashes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BE Beth E. Optical manager Hospital & Health Care ### "Good system " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 10, 2026 Good and easy to use. Feedback very positive and good to train people with, very easy to use and good user interface Pros Ease of use, easy to train and set up new colleagues on the system, very user friendly interFace. Highly recommend Cons Lagging issues and connectivity. Slow to connect and update with pretest equipment and uploading document Switched from [Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/) Company change over, contrac Expired and switched Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HS Himali S. Optometrist Health, Wellness and Fitness ### "Improved clinic flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 10, 2026 It’s improved significantly in the past three years and is better than competitors I love how I can also copy ,y own notes from previous visits Pros It’s now bringing up previous medical and ocular history which makes life easier it also means you can have more meaningful conversations with patients Cons It still sometimes crashes and bubbles at you which can slow clinics down and can be frustrating at times Switched from [Optix](https://www.capterra.com/p/143452/Optix/) Ha made the switch not me but glad we did Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RK Rosemary K. Optometrist Medical Devices ### "Ok, still room for improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 10, 2026 Ok. Some great things and some frustrating. Not seeing previous history and symptoms as above. Lots of crashes Pros Ability to write free notes and dashboard. Previous spec history generation and cl history. Copy across health history Cons Buggy. Crashes. I’d like to be able to see previous history and symptoms from other visits… if driver etc Switched from [OptiSigns](https://www.capterra.com/p/173450/OptiSigns/) Asda did wanted a personalised experience Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Stuart G. Dispensing optician Health, Wellness and Fitness ### "A3...getting there." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 3, 2025 Overall experience has been good and can see the potential of the product Pros Very user friendly and intuitive. Overall happy with the product Cons Still not a fully built product . The updates are improving things. Switched from [Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/) Company. And used a similar product beforehand Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DT Danny T. OM Retail ### "A3 after nearly 2 years of us " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 3, 2025 Overall it has become a positive experience after all of the issues at the start Pros The system has become more stable and useable. The potential it has is amazing. A simpler design would make it easier to find things in the reports section though. Cons The slowness makes it difficult to use at times Switched from [Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/) It was a forced change by company I work for. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.