# Acuitas 3 OmniChannel Edition Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Acuitas 3 OmniChannel Edition Software - reviews, pricing plans, popular comparisons to other Optometry products and more.

Source: https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition

---

# 

 Acuitas 3 OmniChannel Edition Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on February 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Acuitas 3 OmniChannel Edition

## What is Acuitas 3 OmniChannel Edition?

Acuitas 3 is the next generation of practice management software for the eyecare industry. From independent locations to hundreds, Acuitas 3 is configurable to support your business needs. Removing the need for multiple vendors, Acuitas 3 enables your practice to thrive using a single platform. From patient records to eye exam workflows and equipment integrations, to stock management, in-depth analytics powered by Microsoft and beyond, Acuitas 3 gives your optical practice the competitive edge. As an omnichannel solution, Acuitas 3 enables your optical business to provide a consistent online and in-person patient experience across all channels. A single view of the customer. A single view of your business. A unified framework that allows appointment booking, purchasing, payment, communication and interaction online or in-store.

## What is Acuitas 3 OmniChannel Edition used for?

[Optometry](https://www.capterra.com/optometry-software/)[Ophthalmology EMR](https://www.capterra.com/ophthalmology-emr-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Acuitas 3 OmniChannel Edition?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ocuco.com/&name=Acuitas 3 OmniChannel Edition)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Acuitas 3 OmniChannel Edition

4.4 (12)

VS.

[4.5 (203)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/)

Starting Price

Contact vendor

Starting Price

$319

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (12)

Ease Of Use

4.4 (203)

Value For Money

4.3 (11)

Value For Money

4.5 (173)

Customer Service

4.3 (12)

Customer Service

4.5 (196)

## Acuitas 3 OmniChannel Edition alternatives

Highest Rated

[4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/)

Starting price

$199.00

Per User, Per Month

[4.7 (56)](https://www.capterra.com/p/225457/Anagram/reviews/)

Starting price

$27.00

Per User, Per Month

[Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/)

[3.7 (68)](https://www.capterra.com/p/156685/Eyefinity-EHR/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/156685/Eyefinity-EHR/)

[Eye Cloud Pro](https://www.capterra.com/p/239650/Eye-Cloud-Pro/)

[4.3 (18)](https://www.capterra.com/p/239650/Eye-Cloud-Pro/reviews/)

Starting price

$200.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/239650/Eye-Cloud-Pro/)

[View all alternatives](https://www.capterra.com/p/10028058/Acuitas-3-OmniChannel-Edition/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Scheduling

4.5 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Appointment Management

4.1 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Inventory Management

3.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Third-Party Integrations

3.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Claims Management

4.0 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

SMS Messaging

4.4 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Send messages via SMS

Acuitas 3 OmniChannel Edition 27 features

Manage various aspects of appointments including booking, rescheduling, canceling

Process of submitting and following up on claims with insurance companies

Manage and track all internal and external communication conducted via calls, email, text, or chat

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Electronically collect payments for goods or services

Reminders sent via email

Create and securely store digital patient records

For medical practices that specialize in the diagnosis and treatment of eye disorders

Serves Optometrists

Store, manage and track all forms in a centralized location

Compliant with HIPAA, which sets standards for sensitive patient data protection

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Track and manage inventory levels to maintain proper supply

Administer and track medication inventory, schedules, dosage, and side-effects

Manage and support multiple locations

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor sales and make necessary adjustment in order to increase demand and revenue

Plan availability and assign specific time slots for tasks and resources

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (12)

4.4

Based on 12 reviews

## Pricing

Value for money

4.3 (11)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (11)

4.3

Based on 11 reviews

## Integrations

[

Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (12)

4.3

Based on 12 reviews

## User reviews

Overall rating

4.4

Based on 12 reviews

Filter by rating

5(5)

4(7)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SR

Sylwia R.

Dispensing optician

Hospital & Health Care

### "Overall a good product "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 10, 2026

Mostly happy, many useful features (or potential features and applications) does require some improvement but has the potential to be great

Pros

Customisation of the product and ongoing support from the developer team, ability to send out pre-set txts and ad hoc ones

Cons

It crashes at times, unresponsive, currently not link to online ordering nor online platforms ( egos in Scotland)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Muhammad K.

Optometrist

Health, Wellness and Fitness

### "Efficient and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 10, 2026

Very happy overall. Is efficient, and easy to use. Can find what you need to quickly. I like the fact the system has improved with updates over time.

Pros

Easy interface, quick to process. Easy to see previous history and previous ocular examination. Recall easy to apply also.

Cons

Initially there were lots of teething problems, lots of glitches. Occasionally system can have periods of slow moments, with a constant loading sign.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Darren P.

System and service manager

Hospital & Health Care

### "Acuitas 3 review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 10, 2026

Pros

Omnichannel hosting of information and ability for customers to interact with the business through multi channels

Cons

Reporting is slow and difficult to use and doesn’t always render reports. Dashboards don’t always load accurately.

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

Improved offering from acuitas 3 versus optix

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IT

Imran T.

Optometrist

Health, Wellness and Fitness

### "Getting better "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 10, 2026

Getting slowly better with each upgrade not buffering as much as before and the new update where meds general health info is pre populated

Pros

Informative intuitive getting more used t the layout. New updates are helping to us3 the system so improving

Cons

Would like it if there was more copy and paste functions as it’s easier if you can drag in old data in

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Mudasir A.

Optometrist

Health, Wellness and Fitness

### "Excellent and easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 10, 2026

Excellent makes testing smoother. Really like that I can complete a contact lens and eye exam appointment in one visit

Pros

Very easy to use. Straight forward interface. Copy and paste prev medical history. Easy booking of appointments

Cons

Few glitches aWhen we started to use the software. Highly dependant on internet connection so occasional downtime

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

Asda decision. As contract was up for renewal

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FH

Faraz H.

Optometrist

Hospital & Health Care

### "Asda conference"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 10, 2026

I like using it it flows well I like using it it flows well I like using it it flows well I like using it it flows well

Pros

The reports it provides and clinic utilisation The reports it provides and clinic utilisation The reports it provides and clinic utilisation

Cons

Not integrated with pcse Not integrated with pcse Not integrated with pcse Not integrated with pcse

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

Company switched over Company switched over Company switched over

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SP

Safwaan P.

Optometrsit

Alternative Medicine

### "Good function"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

February 10, 2026

Good experience so far awaiting gos integration for further streamlining, good communication with dispe,sing and team

Pros

Access is easy for practionaers and hi is easy for colleagues, Good access for dispensing and contact le ses

Cons

Crashes with updates and when internet down can affect clinic and flow of the day. Three dots when crashes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BE

Beth E.

Optical manager

Hospital & Health Care

### "Good system "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 10, 2026

Good and easy to use. Feedback very positive and good to train people with, very easy to use and good user interface

Pros

Ease of use, easy to train and set up new colleagues on the system, very user friendly interFace. Highly recommend

Cons

Lagging issues and connectivity. Slow to connect and update with pretest equipment and uploading document

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

Company change over, contrac Expired and switched

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HS

Himali S.

Optometrist

Health, Wellness and Fitness

### "Improved clinic flow"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

February 10, 2026

It’s improved significantly in the past three years and is better than competitors I love how I can also copy ,y own notes from previous visits

Pros

It’s now bringing up previous medical and ocular history which makes life easier it also means you can have more meaningful conversations with patients

Cons

It still sometimes crashes and bubbles at you which can slow clinics down and can be frustrating at times

Switched from

[Optix](https://www.capterra.com/p/143452/Optix/)

Ha made the switch not me but glad we did

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RK

Rosemary K.

Optometrist

Medical Devices

### "Ok, still room for improvements"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

February 10, 2026

Ok. Some great things and some frustrating. Not seeing previous history and symptoms as above. Lots of crashes

Pros

Ability to write free notes and dashboard. Previous spec history generation and cl history. Copy across health history

Cons

Buggy. Crashes. I’d like to be able to see previous history and symptoms from other visits… if driver etc

Switched from

[OptiSigns](https://www.capterra.com/p/173450/OptiSigns/)

Asda did wanted a personalised experience

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Stuart G.

Dispensing optician

Health, Wellness and Fitness

### "A3...getting there."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

April 3, 2025

Overall experience has been good and can see the potential of the product

Pros

Very user friendly and intuitive. Overall happy with the product

Cons

Still not a fully built product . The updates are improving things.

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

Company. And used a similar product beforehand

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DT

Danny T.

OM

Retail

### "A3 after nearly 2 years of us "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 3, 2025

Overall it has become a positive experience after all of the issues at the start

Pros

The system has become more stable and useable. The potential it has is amazing. A simpler design would make it easier to find things in the reports section though.

Cons

The slowness makes it difficult to use at times

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

It was a forced change by company I work for.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)