# Upfirst Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Upfirst Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more. Source: https://www.capterra.com/p/10028341/Upfirst --- # Upfirst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Upfirst ## What is Upfirst? Upfirst is an AI-powered virtual receptionist. Founded on the belief that small businesses should be able to afford great answering services, we help people change how they run their businesses by making it easy and affordable to get a virtual receptionist that’s dedicated to them. Upfirst helps small businesses answer calls around the clock so that callers never reach a voicemail. Businesses use our AI answering service to give callers an immediate human-like voice to answer questions, take messages, set appointments, and more. Knowing that every call is covered by a knowledgeable receptionist, business owners are able to focus on the day-to-day tasks that continue to drive their business forward, saving themselves time and money. ## What is Upfirst used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24.95 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Upfirst?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://upfirst.ai&name=Upfirst) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Upfirst 5.0 (5) VS. [4.8 (69)](https://www.capterra.com/p/229303/Wing/reviews/) Starting Price $24.95 Per Month Starting Price $699 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.8 (249) Value For Money 5.0 (5) Value For Money 4.7 (228) Customer Service 5.0 (5) Customer Service 4.8 (238) ## Upfirst alternatives Highest Rated [micro1](https://www.capterra.com/p/10030872/micro1/) [4.9 (249)](https://www.capterra.com/p/10030872/micro1/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10030872/micro1/) [fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.9 (98)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025797/fonio-ai/) [STAN AI](https://www.capterra.com/p/10011693/STAN-AI/) [4.7 (13)](https://www.capterra.com/p/10011693/STAN-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011693/STAN-AI/) [Mindset AI](https://www.capterra.com/p/10027071/Mindset-AI/) [4.9 (15)](https://www.capterra.com/p/10027071/Mindset-AI/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027071/Mindset-AI/) [View all alternatives](https://www.capterra.com/p/10028341/Upfirst/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Responses 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Personalization 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences AI/Machine Learning 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Conversation Intelligence 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Virtual Personal Assistant (VPA) 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Program systems that assist users with their daily administrative responsibilities Upfirst 11 features Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Manage and support multiple languages Process and analyze human language in text or audio form Adjust communications based on previous interactions or personal preferences View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Program systems that assist users with their daily administrative responsibilities Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial Starter $24.95 Per Month It includes: - $1.50 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Appointment scheduling - Call tags - Analytics dashboard - Send text messages Premium $59.95 Per Month It includes: - $1 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Appointment scheduling - Call tags - Analytics dashboard - Send text messages Pro $159.95 Per Month It includes: - $0.75 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages - Appointment scheduling - Call tags - Analytics dashboard Scale $299.00 Flat Rate,Per Month It includes: - $0.70 per additional call - 24/7 answering - AI call summaries - Dedicated phone number - Call recordings & transcription - Call transferring - Multilingual receptionist - Zapier integration - Google Calendar integration - Microsoft Outlook integration - Send text messages - Appointment scheduling - Call tags - Analytics dashboard Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Clio](https://www.capterra.com/p/105428/Clio/) ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EY Elizabeth Y. FNP-C Owner Health, Wellness and Fitness ### "Great Produtc" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 I has been a great pleasure having this extra tool to help with the daily operation of the business. Pros Easy setup!! Very easy to use. I love that I never miss a call and can easily see and hear what the caller is needing. Cons I haven't found anything I don't like about it. So far, the service has been very easy to use and never misses a call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Matthew I. Executive Director Health, Wellness and Fitness ### "For a small non-profit with only one employee, this is a huge time saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2026 Our AI receptionist has taken so much off our plates and at the same time provide our guests information they need more quickly than waiting a return call. Our guests really appreciate it as well. Pros It is so easy to set up and get going. The initial tech support was very supportive Cons Absolutely nothing!!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW Darren W. Principal Broker Broker Real Estate ### "Amazing Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 My experience with the system has been great overall. The setup is very easy and the support is super Pros Upfirst has been an absolute game-changer for my business! The Value for Money is incredible, especially considering how much it helps with Assistant Tasks and Answering Questions. Their Customer Support is top-notch, always responsive and helpful. The Ease of Use of the service is fantastic, making it simple to integrate into my workflow. It truly feels like an extension of my Team, ensuring no call goes unanswered. Highly recommend! Cons So far, we have no cons with using the system. We feel the service is great and the price of the system is very reasonable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Will H. CEO Consumer Services ### "A must have for any business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 Beyond Positive. The Upfirst team is always there to help us out with any questions and is always open to building new features we suggest Pros Seamless intergration and the functionality is near perfect. We do not miss calls anymore and everything is recorded. Our productivity has increased 10 fold Cons Honestly there is nothing we do not like about Upfirst. It is a very simple product to use and all of our customers love to interact with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michael R. Owner Transportation/Trucking/Railroad ### "UpFirst Answering saves the day" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Helpful responsive customer support. Was talking to knowledgable individuals who knew the business (product).they were responsive and quick to help provide solutions. Pros I absolutely love how well the UpFirst Answering AI responds now that I've fed it data about my company. It handles the vast majority of callers' questions more efficiently than I could myself. It’s been a lifesaver when I’m busy and can’t respond right away. Plus, it sends out text links quickly and answers pricing questions on the spot. For the rare items it didn’t catch right away, I just gave it a bit more info, and it quickly learned and adapted. Really impressed! Cons Would love to see CNAM caller ID lookup. Like the accurate data capture yet took a few script edits to get spellback confirmation consistent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)