--- title: "ContactSwing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ContactSwing Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10028365/ContactSwing/" page_type: "product" language: "en" --- # ContactSwing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ContactSwing ## What is ContactSwing? ContactSwing is a cloud-based AI voice agent platform that deploys automated calling agents for inbound and outbound phone calls around the clock. Businesses use it to handle lead qualification, appointment scheduling, customer support, and front desk functions without human staffing at every hour. Teams across sales, HR, and customer service connect ContactSwing to their existing CRMs, calendars, and business tools to automate routine tasks such as follow-ups, FAQ responses, and candidate screening. A no-code workflow builder lets staff configure and launch agents without technical help. Core features include call recording, transcripts, real-time analytics, human call transfer with context handoff, multilingual support, and integrations with Salesforce, HubSpot, Zoho, Gmail, Outlook, and 50+ platforms. ## What is ContactSwing used for? [AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ContactSwing?[Manage this product listing](https://www.g2.com/products/contactswing/claim_requests/new?auto=true) ## ContactSwing Overview Updated September 2026 AI summary ContactSwing is a cloud-based platform for organizations of all sizes seeking to automate sales, customer support, and operational processes using AI voice agents. It combines business process automation, code-free development, conversation intelligence, and analytics, with integrations to popular CRM and communication tools. ContactSwing is suited for teams managing frequent calls and routine customer interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ContactSwing 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10) Value For Money 0.0 (0) Value For Money 4.5 (7) Customer Service 0.0 (0) Customer Service 4.6 (5) ## ContactSwing alternatives Highest Rated [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Starting price $0.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237162/INX-app/) [Generative Studio X by OneReach.ai](https://www.capterra.com/p/162057/OneReach/) [4.0 (2)](https://www.capterra.com/p/162057/OneReach/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162057/OneReach/) [IBM watsonx Orchestrate](https://www.capterra.com/p/10018733/watsonx-Orchestrate/) [0.0](https://www.capterra.com/p/10018733/watsonx-Orchestrate/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018733/watsonx-Orchestrate/) ## FAQs about ContactSwing Overview ### What company size and specific industries is ContactSwing built for? ContactSwing is designed for small to mid-sized businesses and larger organizations that need an AI voice agent for sales, operations, and customer support. It fits companies in any industry that handle frequent inbound or outbound calls and want a no-code calling solution for routine phone work. Features and Usability ### What are the key features of ContactSwing? ContactSwing offers CRM, lead capture, lead management, and sales pipeline management for tracking prospects and opportunities. It also includes live chat, chatbot, automated responses, and transfers/routing for customer conversations, plus conversation intelligence, sentiment analysis, reporting/analytics, and workflow automation for sales and marketing operations. Pricing ### How much does it cost and what fees or limitations are included? ContactSwing starts at $25 per month for the Starter plan, which includes up to 50 minutes and a free trial. Higher flat-rate plans include Individual at $200 for up to 1,000 minutes, Team at $375 for up to 2,500 minutes, and Business at $750 for up to 4,500 minutes. Integrations ### Which third-party tools and platforms does ContactSwing integrate with? ContactSwing integrates with 8 third-party tools for communication and CRM, including Deepgram, ElevenLabs, Play.ht, SendGrid, Twilio, WhatsApp, Gmail, and HubSpot CRM. These integrations cover voice, email, messaging, transcription, and customer relationship management connections. Getting Started and Support ### What training and onboarding options does ContactSwing offer? ContactSwing provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, and documentation and videos give users self-paced reference materials for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does ContactSwing offer? ContactSwing provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support availability is listed across several channels, giving users multiple ways to get help. No reviewer feedback about support experience is available in the catalog data, so support quality and response times are not described. ## Features AI summary Based on 558 Customer Support reviews Capterra data shows that buyers of robotic process automation software rank the following features as their top priorities: - **Rules-Based Workflow** (**83%** of reviewers rated this feature as critical) - **Real-Time Data** (**75%**) - **Third-Party Integrations** (**52%**) ContactSwing includes **Third-Party Integrations**, which can connect the platform with other business systems. However, it does not offer **Rules-Based Workflow** or **Real-Time Data**. Instead, it provides **Business Process Automation** (**54%**), a related capability that can help companies automate repeatable tasks and improve process consistency. This gives teams a way to reduce manual work across connected tools, helping businesses save time and keep operations moving efficiently. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Chatbot AI-based platform which conducts a conversation via auditory or textual methods ContactSwing 33 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Intent Recognition: Helps understand a user's intentions/actions - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Pipeline Management: Pipeline view and tracking lead status - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10028365/ContactSwing/pricing/) Starter $25.00 Flat Rate,Per Month It includes: - 2 AI Assistants - 2 Knowledge Bases - 1 ActionFlow Individual $200.00 Flat Rate,Per Month It includes: - 5 Knowledge Bases - 5 Assistants - 5 Workflows - Campaigns Team $375.00 Flat Rate,Per Month It includes: - 10 Free Knowledge Bases - 10 Assistants - 10 Workflows - 3 Team Members - Dedicated Support Manager Business $750.00 Flat Rate,Per Month It includes: - 30 Workflows - 30 Team Members Enterprice Custom Quote Available ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ElevenLabs](https://www.capterra.com/p/10013392/ElevenLabs/)[ Play.ht](https://www.capterra.com/p/253019/Playht/)[ Deepgram](https://www.capterra.com/p/202631/MissionControl/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.