--- title: "Tonic Ticketing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tonic Ticketing Software - reviews, pricing plans, popular comparisons to other Facial Recognition products and more." source_url: "https://www.capterra.com/p/10028522/Tonic-Ticketing/" page_type: "product" language: "en" --- # Tonic Ticketing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tonic Ticketing ## What is Tonic Ticketing? Tonic Ticketing from DesignMyNight is event ticketing software that provides a free online platform for hospitality businesses to sell tickets for their events, festivals, brunches, and immersive experiences. The software allows users to customize branding, analyze data, scan tickets, and integrate with booking and point of sale systems to effectively manage promotions, sales, and guests. ## What is Tonic Ticketing used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Reservations](https://www.capterra.com/reservations-software/)[Event Check In](https://www.capterra.com/event-check-in-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tonic Ticketing?[Manage this product listing](https://www.g2.com/products/touch-n-go/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tonic Ticketing 4.8 (26) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (26) Ease Of Use 4.8 (5,821) Value For Money 4.6 (26) Value For Money 4.9 (3,595) Customer Service 4.9 (26) Customer Service 4.9 (3,324) ## Tonic Ticketing alternatives [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/) Starting price $7000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,827)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [Fienta](https://www.capterra.com/p/171132/Fienta/) [4.8 (199)](https://www.capterra.com/p/171132/Fienta/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171132/Fienta/) [View all alternatives](https://www.capterra.com/p/10028522/Tonic-Ticketing/alternatives/) ## FAQs about Tonic Ticketing Overview ### Which roles and teams benefit most from Tonic Ticketing? Tonic Ticketing is most used by event, sales, and marketing teams, along with venue managers and business leaders overseeing ticketed experiences. Directors, founders, and general managers use it to track performance and revenue, while marketing and events staff manage promotions, bookings, customer communications, and front-of-house coordination. Answer based on 26 reviews Overview ### What company size and industries is Tonic Ticketing built for? Tonic Ticketing is event ticketing software for hospitality businesses, used mostly by small businesses at 77% and most often in hospitality at 42%. It also serves midsize companies at 19% and enterprise teams at 4%, with entertainment and food and beverages each representing 15%, primarily for ticketing. Answer based on 26 reviews Features and Usability ### What are the key features of Tonic Ticketing? Tonic Ticketing offers booking management, ticketing, and website integration for online registration and event sales. It also includes attendee management, reserved seating, barcode and QR code scanning, payment processing, and reporting/analytics. Additional features cover confirmations/reminders, wait list management, custom forms, and third-party integrations. Integrations ### Which third-party tools and platforms does Tonic Ticketing integrate with? Tonic Ticketing integrates with 2 third-party platforms: Access CRM and Access Collins. These catalog integrations cover customer relationship management and related Access software connections, giving teams a small but specific set of supported tools for linked ticketing and data handling. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Tonic Ticketing offer? Tonic Ticketing provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars offer scheduled instruction, documentation serves as written reference, and videos provide self-paced learning materials. Getting Started and Support ### What customer support options does Tonic Ticketing offer? Tonic Ticketing offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as responsive, helpful, and quick to resolve issues, with several noting that questions are handled professionally and that the staff works hard to find solutions when needed. Answer based on 3 reviews Ease of use ### How easy is Tonic Ticketing to use? Tonic Ticketing makes event setup and day-to-day ticket management easy for most teams. Event organizers often mention the intuitive layout, simple event copying, and clear reporting, while some admins find backend tasks like upsells, formatting, branding tweaks, and group setup a bit clunky or temperamental. Answer based on 11 reviews ## Features AI summary Based on 3,861 Facial Recognition reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Tonic Ticketing supports all three of the features reviewers rate most important: **Event Ticketing**, **Online Registration**, and **Online Registration**. Together, these capabilities help businesses manage ticket sales, handle attendee sign-ups online, and keep the registration process organized, allowing teams to run events more efficiently and deliver a better buyer experience. Event Ticketing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage tickets for specific events Customer Data Management 4.1 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Searchable repository of information about clients Billing & Invoicing 4.4 (16) 100.00% of 16 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Data Import/Export 4.1 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Import and export data to and from software applications Calendar Management 4.7 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Multi-Event 4.4 (14) 100.00% of 14 reviewers that rated this feature as important or highly important Utilize the same app for multiple events Tonic Ticketing 76 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Attendee Profiles: List information about event guests - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Commenting/Notes: Leave comments and notes on documents for others to view - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: Searchable repository of information about clients - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Ticketing: Manage tickets for specific events - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Group Registration: Register a group/batch of attendees - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Lead Capture: Automatically identify and save contact information of potential customers - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Event: Utilize the same app for multiple events - Multi-Language: Manage and support multiple languages - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Registration: Real-time registration over the web - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Registration: In-person, onsite registration - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - QR Codes: Matrix barcode that stores information - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.3 (26) 4.3 Based on 26 reviews ## Pricing Value for money 4.6 (26) Free Trial Free Version Transparent Pricing £0.00 Value for money 4.6 (26) 4.6 Based on 26 reviews ## Integrations [ Access Collins](https://www.capterra.com/p/10029565/Access-Collins/)[ Access CRM](https://www.capterra.com/p/10023801/Access-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (26) 4.9 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(22) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Talita C. Customer Experience Executive Hospitality ### "Great tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2025 Great! The support is amazing and the tools provided for self help are also great. The interactive guide has helped me a lot. Pros All users are free to set up their own events, even under the same brand and be able to create their own events. Cons A few minor issues that when resolved would make things a lot smoother. Like having access to a comprehensive list of all users and be able to add/delete/amend permissions. Being able to scroll down a lot further when searching for a venue under the same event name Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jessica C. Marketig Executive Hospitality ### "Fast and Efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2025 \[sensitive content hidden\] was very helpful. She ensured our query was resoled quickly and explain the process fully to us. Her respones were fast which ensured an efficient resolution. Thus, enhancing our positive opinion of Design My Night. Pros Fast responses with minimal back and fourth. My query was resolved efficiently and the instruction easy to follow. Cons None - the process was smooth. No complaints. . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS philip S. tour guide manager Food & Beverages ### "Friendly, easy to use booking portal " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2025 We have been using them for 10 years after finding you I think having done a fullers visit ? every time there has been any small problems it has been dealt with quickly and profesionally Pros It is very user friendly, from our point of view all the report systems are easy to use, the layout has not changed ( important !! ) and at a quick glance you can see future bookings when you are full, when you have spaces etc Cons Struggling to find anything negative to say from the clients point of view, a few of our customers have had a couple of problems creating an account or more to the point not wanting to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Ben D. Revenue Manager Hospitality ### "Revenue Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 12, 2025 Good. Pros Easy for the customers to use. Cons There could be ways to make creating the Tonic events quicker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Emmanuel A. MD Entertainment ### "Best ticketing tool in the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2025 Excellent, the customer support team is amazing and always trying to find solutions when needed. Their discovery platform is very good and bring a handful of indirect sales. Pros I found it the best ticketing system in the market, with a very useful discovery platform to drive indirect traffic, and an amazing customer support team Cons \- Cant set a waiting list for a specific category of ticket - no ticket reselling features for the guests Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) I partnered with the founder, Andrew, to feedback about their early stage ticketing system, benefitting from high ranking on their discovery platform Alternatives considered [Billetto](https://www.capterra.com/p/235319/Billetto/) [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [Dice](https://www.capterra.com/p/252644/Dice/) Reasons for choosing Tonic Ticketing I found it the best discovery platform in the market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jim G. General Manager Food & Beverages ### "Seamless Integration, Excellent Support, and Great Exposure" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2025 Pros We've been using Tonic for our ticketing needs, and the experience has been excellent across the board. The platform is reliable, user-friendly, and has significantly streamlined the ticket-selling process for our business. One of the standout aspects has been the seamless integration with our TMS system, which has made managing events and ticketing much more efficient and hassle-free. In addition to the technical strengths of the platform, the support we receive—especially from \[sensitive content hidden\] —has been outstanding. \[sensitive content hidden\] is always responsive, helpful, and truly goes above and beyond to ensure any questions or issues are resolved quickly and professionally. It's clear that customer support is a priority for the Tonic team. Another major benefit of using Tonic is the additional marketing and exposure our events receive. Their tools and reach have helped us get in front of more potential customers, ultimately boosting our sales and visibility in the market. Overall, we’re very happy with Tonic. The combination of powerful features, excellent integration, great customer support, and added promotional value makes it a great choice for any business in the events space. Cons I don't really have any negatives that come to mind. . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Tempest R. Director Entertainment ### "Best product available " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2025 Very positive! Would definitely recommend, great having our own rep as well to help with problems and guidance Pros It's really easy to use with great functionality. Also includes marketing visibility which is not the case with most other providers Cons Customer data info could be better to help with future marketing. Be great to have a calendar with all DMN events in one place for the brand Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Better visibility to potential customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Holly W. Director Food & Beverages ### "Tonic Review From The Chocolate Cocktail Club" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 We have used tonic for 7 years and are very happy with it, we also use Soda for selling gift vouchers which is an added bonus. Pros Easy to use. Can easily amend bookings, send tickets and get daily guestlists for multiple events. Can also add multiple events, all found on the landing page. Cons Sometimes it takes a little while to wake up especially when switching between events- which is understandable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Ellie M. Head of Sales and Events Hospitality ### "I like using Tonic events to sell our events. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2025 always positive. Hanan is always very responsive and helpful when helping us market the events. . . . . Pros The system is very easy to use, I like that you can bespoke all ticket types to how this best suits your needs Cons More marketing help is always a plus! Issues: \* there does seem to be a glitch in the follow up email to guests \* since the change in the positioning of the 'buy tickets' button, this is a more confusing guest journey \* when reviewing an event once you have been to the event gives you no limit on words, but if you haven't been to the event yet, there is a 'minimum word count' but this isn't visible to the guest to know there is a minimum word count so it seems like it just doesn't work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Emily M. Marketing Assistant Hospitality ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 30, 2025 Tonic Ticketing has always been easy to use especially the feature where you can copy events and edit your new event from there - this saves a lot of time. Pros What I like most about Tonic Ticketing is how easy it is to use. The whole process—from setting up events to managing ticket sales—is super straightforward and user-friendly. Cons Waiting for approval of events and then emailing the account managers for approval - would be great if the system was automatic. Would be good if Tonic had a category section which suggests what round ups our events would be suited for and we can tick off the category, instead of emailing all the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dom C. Director Entertainment ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2025 Pros Ease of use and the customer service is great, \[sensitive content hidden\] is always very quick to respond and gets all issues resolved quick Cons Not had any issues with design my night, been using it for a few years and very happy with the experimenter Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tobias L. Director Events Services ### "DMN all the way" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2025 We have worked with them for 8 years now and we have always had a good experience. They act as a partner and help sell the tickets in a smart way. Pros They are super helpful and responsive. An extension of our team. WE have worked with the same people pretty much since day one so people tend to stay at DMN which is always a good sign.. Cons Nothing really. I have nothing bad to say. I need to fill the 100 characters so here it is. la la la. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reasons for choosing Tonic Ticketing it was recommended by a friend and a colleague Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Molly L. Brand Manager Hospitality ### "Tonic Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 22, 2025 Pros The functionality is simple and easy to use, especially with the help of our very supportive account manager. Cons The menu on the event/ticket builder page is slightly overwhelming with the amount of options - I personally haven't used a lot of them so would be good to have clearer instruction for how each of them are best utilised so I know I', optimising my listings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Oliver M. Events and Marketing Wine and Spirits ### "Tonic ticketing review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2025 Pros It's a great platform that meets our business needs. Ease of use. Reviews from customers. Visibility. Wide range of customers. Cons The ability to create more expanisive content would be welcome. Our events have different elements to them, i.e. cocktails, masterclasses, mainstage talks, and it would be good to create a way to create sub events so people can book them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sophie M. Event Projects Executive Hospitality ### "Smooth and Reliable Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2025 My overall experience with Tonic Ticketing has been excellent—it's intuitive, reliable, and makes managing events effortless. Pros Easy to use and very user-friendly, designed to provide a smooth and intuitive experience for all users. Cons I have no cons to mention about Tonic Ticketing because my experience has been completely positive and smooth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alvaro K. Sales and Events Manager Hospitality ### "Tonic Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 21, 2025 It is relatively straight forward to set up and later amend if required. Also, super useful everything is also therefore advertised on DMN! Pros Relatively easy to use and easily pulls into Collins. Super easy interface to set up and incredibly customer friendly. Cons I would say it is a little tricky navigating all the T&Cs, they are sometimes a little confusing to set up so it might be useful to have an interface that displays what the client sees as it is being set up? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Louise W. Founder, host Music ### "Best ticketing experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2025 Very positive. Quite simple and intuitive to set up and with special thanks to my customer success / support contact \[sensitive content hidden\] Pros Excellent communication, support and streamlining. Nothing else has come close and I’ve been running events for 15 years. Cons I’m always aware of booking fees for customers but appreciate there needs to be a fee and think the service and UX is good. Switched from [Billetto](https://www.capterra.com/p/235319/Billetto/) [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Better reliable affordable ease of use and comms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joao S. Front of House Manager Restaurants ### "A Top Ticketing Platform with Outstanding Team Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2025 Tonic is a user-friendly ticketing platform with smart functionalities that make advertising events seamless and effective. It offers a smooth guest journey, strong audience reach, and engaging marketing tools. Best of all, the team is always on hand with responsive, reliable support that makes a real difference. Pros Tonic offers excellent visibility for events thanks to its large audience and strong marketing reach. Their social and promotional efforts are always engaging and on trend. Overall easy to easy-to-navigate platform. Cons Tonic currently doesn’t integrate with platforms like SevenRooms, which makes transferring large-scale reservations a manual and time-consuming task. Improved integration would streamline operations and enhance efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT Rose T. trustee Performing Arts ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 16, 2025 We have a great relationship with \[sensitive content hidden\] who always goes above and beyond to ensure our events are as attractive to users as possible, he regular provides advice and guidance when needed, and nothing is ever too much trouble. Pros Easy to use, and very user friendly, quick payment, but most of all excellent team support from \[sensitive content hidden\] Cons not aware of anything tbh the service is excellent and I've no reason to say otherwise, we've been with DMN for a long time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kat H. Head of Food and Beverage Communications Hospitality ### "Excellent customer service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 16, 2025 Good.\[sensitive content hidden\] is wonderful and really makes DMN for us. An excellent account manager. Pros The marketing side of things, the social following, the round ups, how you can customise all the ticketing and sessions and basically do whatever you want. Good dashboard Cons A bit clunky on the back end. Setting up ticketing and groups sometimes glitches out and can be temperamental More tailoring in terms of branding Waitlist isn't automated The formatting issues when you set up a listing - you really have to play around to get it right, especially with bullet points Easier testing of emails - you can't see what some look like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT George T. Manager Music ### "Live Shanty Singing in London" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2025 Helpful staff, \[sensitive content hidden\] gave several suggestions over the years to increase our ticket sales, but still poor sales results through you. This contrasts with us often 'selling out'well in advance, through other mediums, such as the venues own website Pros It's relatively easy for me to enter events and paste links to videos on YouTube. And even more importantly, your sales staff are helpful and easy to understand Cons I cannot get you to do a promotion for Shanty Singing in London. Would be customers can't do a search for Shanty Singing Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Design my Night was easier to use, was recommended by a business friend and did more marketing and promotions to get new customers Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reasons for choosing Tonic Ticketing I use Eventbrite and Design My Night, and Eventbrite gets us more new customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AI Anastasia I. Founder Leisure, Travel & Tourism ### "Useful platform but can have slight improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 15, 2025 After taking a while to understand the format, it is simple to follow but requires slightly more improvements to ease the administration. I'm not sure if tonic ticketing is great for a non-hospitality and non-f&b organisation as with our organisation, it's not a simple book a table and time. We require lots of 'select' options to get to the route of what the customer needs i.e. location/venue > date > cat breed > 'women's only class' > time The system isn't set up for an easy journey for it to be clear to the customer. Pros It has more functions and features to use unlike other scheduling platforms. Features like waitlist, setting a time/date for tickets to release, reserving tickets function and review function The ticket widget looks great on our website too Cons Not all features and functions are used to its maximum i.e. it would be great to automatically notify the first person on the waitlist once a spot becomes free (rather than the administrator email each individual person until someone buys a ticket). Be able to cancel a booking and hold funds to be able to reschedule a customer once a date becomes available (rather than cancelling to refund and hope the customer books again). Not able to add multiple venues under one events page. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) To explore better features and functions that another platform has to offer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sam S. Director Entertainment ### "A great ticketing platform and team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 13, 2025 Overall we enjoy using Tonic and working with the team. Pros Intuitive, simple platform, friendly account managers Cons A little outdated compared to some competition especially on the front end customer side. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing Tonic Ticketing No short answer. Offered stability plus discoverability. Many of the actual alternative products were not listed above. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Clayton H. owner Hospitality ### "More than just a ticket platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Effective for promoting events as well as selling tickets, and support is always responsive and helpful. Pros I've been using tonic for over ten years. What makes them stand out is that, more than just a mechanism for processing sales, they are an entertainment hub for people seeking recommendations of things to do. I know from early experiments that the site's own marketing efforts lead to extra sales. Cons The layers of admin pages can be a bit daunting: it's fine once you get to know where everything is but at first glance it can be confusing. Alternatives considered [Billetto](https://www.capterra.com/p/235319/Billetto/) [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reasons for choosing Tonic Ticketing Mainly the fact that I realised I was selling more tickets through Tonic Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Erin B. Ecommerce Product Manager Food & Beverages ### "Powerful but easy to use ticketing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2025 Great, really positive. The platform is easy to use and the team are so helpful. Pros Offered so much flexibility in setting up events that other platforms could not provide. Cons Would love to see the integration in Collins to auto allocate seats! Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [Tablein.com](https://www.capterra.com/p/176260/Tablein-com/) Lack of features, didn't integrate with each other, we needed a system that could take regular bookings but also be sophisticated enough for ticketed events Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Tonic Ticketing](https://www.capterra.com/compare/114949-10028522/Eventbrite-vs-Tonic-Ticketing)