--- title: "Evermuse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Evermuse Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10028603/Usermuse/" page_type: "product" language: "en" --- # Evermuse Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Evermuse ## What is Evermuse? THE WHAT: Evermuse is an AI advisor that turns customer calls into roadmap suggestions, so you can build better products, faster. THE WHY: - Product roadmapping is slow, incomplete, and subjective. - Sales & CS conversations tend to be a black box for your Product team. - Your Product team is relying on generic AI tools and call summaries not specific to the needs of your Product team. THE HOW: Evermuse ingests Sales, CS, and Product team conversations with customers via upload, direct recording in meeting platforms, and your pre-existing call recorders. Evermuse parses those calls into signals that your Product team cares about (e.g. needs, pain point, key quotes, & sentiment), and categorizes and counts them for frequency. Evermuse synthesizes those signals into fully cited opportunities to consider in your roadmapping efforts. Evermuse lets you Ask Anything of your full dataset of customer calls via an AI-powered chat so you can uncover insights. ## What is Evermuse used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Evermuse?[Manage this product listing](https://www.g2.com/products/evermuse/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Evermuse 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $100 Usage Based, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## Evermuse alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Evermuse Overview ### What company size and specific industries is Evermuse built for? Evermuse is designed for small, mid-market, and enterprise product teams that need help with product decision-making. It suits companies in software and technology-focused industries where customer conversations inform roadmap planning, helping teams turn feedback into product suggestions and make release choices with more clarity. Features and Usability ### What are the key features of Evermuse? Evermuse offers customer journey mapping, customer segmentation, and engagement tracking for analyzing audience behavior. It includes surveys and feedback, sentiment analysis, and negative feedback management, plus real-time analytics, reporting, and visual dashboards. Additional features include workflow management, customizable fields, templates, permissions, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Evermuse starts at $100 per month for the Small Start-Up plan, which includes 1,200 credits and up to 5 users. Additional credits cost $0.10 each. A 14-day free trial is available. Large Teams has custom pricing, with hours of recording and AI analysis sized to fit needs. Integrations ### Which third-party tools and platforms does Evermuse integrate with? Evermuse integrates with 11 third-party tools for project management, design, file storage, and communication. Key integrations include Asana, Jira, Linear, monday CRM, Figma, Miro, Google Drive, Slack, Microsoft Teams, Google Meet, and Zoom Workplace. Getting Started and Support ### What training and onboarding options does Evermuse offer? Evermuse provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for teams getting started. Getting Started and Support ### What customer support options does Evermuse offer? Evermuse provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users written help, self-service articles, community-style answers, and direct messaging. No reviewer feedback on support experience is available in the catalog data, so no claims about response speed or helpfulness can be made. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Evermuse supports all three of the features reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track sentiment and trends, and turn response data into clear insights, allowing teams to improve experiences and make better service decisions. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Fields Customize data fields to support various needs and use cases Evermuse 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10028603/Usermuse/pricing/) Small Start-Up $100.00 Usage Based,Per Month It includes: - Multiple team members can share access - For small product teams Large Teams Custom Quote Available It includes: - For larger teams - Multiple team members can share access to an account & rules-based role assignment ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Miro](https://www.capterra.com/p/128955/Miro/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.