# Smilejet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smilejet Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10028644/Smilejet --- # Smilejet Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smilejet ## What is Smilejet? Smilejet is a cloud-based customer experience tool that uses visuals to uncover usability issues by showing website visitors' behavior. It provides tools like session recordings, heatmaps, and feedback forms to track how visitors click, scroll, and move their mouse on a site. The software aims to help companies discover issues that cause drop-offs and friction in order to optimize the digital experience. Key features include automatically detecting problems, distributing targeted content, analyzing sentiment with AI, and building conversational forms. ## What is Smilejet used for? [Form Builder](https://www.capterra.com/form-builder-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smilejet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smilejet.com/&name=Smilejet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smilejet 5.0 (3) VS. [4.7 (4,229)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting Price €19 Flat Rate, Per Month Starting Price $19.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (4,220) Value For Money 4.3 (3) Value For Money 4.3 (3,101) Customer Service 4.7 (3) Customer Service 4.3 (2,779) ## Smilejet alternatives [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (185)](https://www.capterra.com/p/138990/Cognito-Forms/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Smilejet Overview ### What company size and specific industries is Smilejet built for? Smilejet is designed for startups, entrepreneurs, and marketing professionals, making it a fit for small and growing businesses that need tools for marketing-related work. It is aimed at users in business and marketing settings rather than large enterprise teams or specific regulated industries. Features and Usability ### What are the key features of Smilejet? Smilejet offers customizable forms, survey and poll management, feedback management, and customer segmentation for collecting and organizing responses. It also includes conditional logic, multi-channel data collection and distribution, real-time analytics and reporting, alerts and notifications, sentiment analysis, and customizable reports and dashboards. Pricing ### How much does it cost and what fees or limitations are included? Smilejet starts at €19 per month for the Basic flat-rate plan, which includes up to 25 forms, 500 responses per month, and 3 months of data retention. Pilot costs €55 per month for up to 50 forms, while Pilot Pro is €125 per month for up to 250 forms. A free trial is available. Integrations ### Which third-party tools and platforms does Smilejet integrate with? Smilejet integrates with 13 third-party tools, including project and productivity platforms such as Asana, Trello, Slack, Microsoft Teams, Google Calendar, Google Drive, and Google Sheets, plus CRM and automation services like HubSpot CRM, Salesforce Platform, Mailchimp, Zapier, Make, and Dropbox Backup. Getting Started and Support ### What training and onboarding options does Smilejet offer? Smilejet provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and questions in real time, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of features and tasks. Getting Started and Support ### What customer support options does Smilejet offer? Smilejet provides email/help desk, FAQ/forum, and phone support. Support availability is listed in the catalog, but no reviewer feedback is available to describe response times, helpfulness, or common frustrations with these channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Forms 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Capture and Transfer 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Template Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Document Storage 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Smilejet 45 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Capability of a software or system to make decisions and perform actions based on specified conditions Create, edit, convert to and from PDF files Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import, collect, and capture data from multiple sources Graphical representation of data Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Collection of images, videos and other digital content that can be used Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.3 (3) Free Trial Basic €19.00 Flat Rate,Per Month It includes: - 500 Responses Per Month - 3 Months Data Retention - Templates - Branded Theme - Conversational Forms - Question Logic - 1 User Pilot €55.00 Flat Rate,Per Month It includes: - 2500 Responses Per Month - Heatmaps - 6 Months Data Retention - Advanced Filters - Analytics - Tag Manager - Action Centers - 5 User Pilot Pro €125.00 Flat Rate,Per Month It includes: - 10000 Responses Per Month - 1 Year Data Retention - Text Analysis - Custom Dashboard - Session Recording - Segments - Premium Support - 15 Users Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EK Elwin K. Game designer Computer Software ### "A great way to create powerful forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 9, 2025 It's a great way to make great forms (I mainly use it to create forms). It's easy to understand and when finished you have a professional result. Pros I like the simplicity of the software and the end result is always great. The people behind Smilejet are always willing to help out! Cons None, I worked a lot with the forms, but I did not encounter many flaws. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing Smilejet Money and quality are important for me, also the customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Richard W. MD DGA Utilities ### "Smile met Smilejet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2025 Snel accuraat, vriendelijk, meedenkend. Hollandse nuchterheid en directheid waar wij van houden. Pros Top product, Voldoet volledig aan onze wensen Smilejet direct altijd mee en komt altijd met oplossingen of alternatieven om jouw business te optimaliseerden vragen worden altijd binnen 24 uur beantwoord, precies wat er nodig is. Cons Tot dusverre niets tegengekomen. Smilejet heeft alles en die enkele keer dat we een specifieke vraag qua functionaliteit hadden werd er meegedacht en prioriteit aan gegeven en hadden we deze functionaliteit binnen enjkele dagen tot onze beschikking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jordi V. Owner Health, Wellness and Fitness ### "My experience with Smilejet - De kern met Jordi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 21, 2025 I've been using Smilejet for a while now, and I'm really impressed with how smoothly and intuitively it works. There's no need to click endlessly to find what you need, which makes it super user-friendly. A great bonus— and a pleasant surprise— is that customer sessions are automatically recorded. This allows me to filter by page or page type and see exactly what visitors look at, click on, or ignore. These insights are incredibly valuable and truly help improve your website. Pros The customer sessions. The sessions of your website visitors are being captured and you can really use that to your benefits. It is so nice to see what people are doing, clicking on and, especially, ignoring or don't understand. Cons Nothing really that I can think off. Great service overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.