--- title: "Smilejet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smilejet Software - reviews, pricing plans, popular comparisons to other Form Builder products and more." source_url: "https://www.capterra.com/p/10028644/Smilejet/" page_type: "product" language: "en" --- # Smilejet Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smilejet ## What is Smilejet? Smilejet is a cloud-based customer experience tool that uses visuals to uncover usability issues by showing website visitors' behavior. It provides tools like session recordings, heatmaps, and feedback forms to track how visitors click, scroll, and move their mouse on a site. The software aims to help companies discover issues that cause drop-offs and friction in order to optimize the digital experience. Key features include automatically detecting problems, distributing targeted content and feedback forms, analyzing topics and sentiment with AI, automatically ask follow up questions based on given answers with AI and building forms. ## What is Smilejet used for? [Form Builder](https://www.capterra.com/form-builder-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smilejet?[Manage this product listing](https://www.g2.com/products/smilejet/claim_requests/new?auto=true) ## Smilejet Overview Updated September 2026 AI summary Smilejet supports small and midsize businesses in managing customer experience through survey and feedback tools, combining form building and data analysis capabilities. Users can customize templates, branding, and forms, collect feedback across channels, and access real-time analytics. The platform offers features like sentiment analysis, NPS surveys, customer segmentation, and integrates with third-party systems, all delivered via cloud-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smilejet 5.0 (3) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price €19 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.7 (2,902) Value For Money 4.3 (3) Value For Money 4.5 (2,333) Customer Service 4.7 (3) Customer Service 4.6 (2,161) ## Smilejet alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) ## FAQs about Smilejet Overview ### What company size and specific industries is Smilejet built for? Smilejet is designed for startups and entrepreneurs, as well as marketing professionals across a range of business settings. It fits small, growing companies that need a simple solution for marketing work, rather than large enterprise organizations or industry-specific teams. Features and Usability ### What are the key features of Smilejet? Smilejet offers customizable forms and templates, conditional logic, and multi-channel data collection for surveys and feedback. It also includes customer segmentation, NPS survey structure, sentiment analysis, and negative feedback management. Reporting features cover dashboards, real-time analytics, visual analytics, trend analysis, and customizable reports. Pricing ### How much does it cost and what fees or limitations are included? Smilejet starts at €19 per month for the Basic plan, which covers up to 25 forms and forms only, plus 500 responses per month. The Pilot plan is €55 monthly for up to 50 forms and 500 daily recordings, and Pilot Pro is €125 monthly for up to 250 forms. A free trial is available. Integrations ### Which third-party tools and platforms does Smilejet integrate with? Smilejet integrates with 12 third-party tools, including communication and productivity platforms such as Microsoft Teams, Slack, and Google Calendar; file and document tools like Google Drive, Google Sheets, and Dropbox Backup; CRM and workflow systems including HubSpot CRM, Salesforce Platform, Asana, Trello, Make, and Zapier. Getting Started and Support ### What training and onboarding options does Smilejet offer? Smilejet provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup with instructor-led help, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of product features and procedures. Getting Started and Support ### What customer support options does Smilejet offer? Smilejet provides email/help desk, FAQ/forum, and phone support. These channels give users multiple ways to get assistance, from self-serve answers to direct contact. No reviewer feedback about support quality is available here, so user experience details such as response speed or helpfulness cannot be confirmed. ## Features AI summary Based on 3,764 Form Builder reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Smilejet supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track satisfaction trends, and turn feedback data into clearer decisions, allowing teams to improve customer experiences with more confidence. Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Forms 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Data Capture and Transfer 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Template Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. Smilejet 45 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Convert to PDF: Create, edit, convert to and from PDF files - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Media Library: Collection of images, videos and other digital content that can be used - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.3 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/10028644/Smilejet/pricing/) Basic €19.00 Flat Rate,Per Month It includes: - 500 Responses Per Month - 3 Months Data Retention - Templates - Branded Theme - Conversational Forms - Question Logic - 1 User Pilot €55.00 Flat Rate,Per Month It includes: - 2500 Responses Per Month - Heatmaps - 6 Months Data Retention - Advanced Filters - Analytics - Tag Manager - Action Centers - 5 User Pilot Pro €125.00 Flat Rate,Per Month It includes: - 10000 Responses Per Month - 1 Year Data Retention - Text Analysis - Custom Dashboard - Session Recording - Segments - Premium Support - 15 Users Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EK Elwin K. Game designer Computer Software ### "A great way to create powerful forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 9, 2025 It's a great way to make great forms (I mainly use it to create forms). It's easy to understand and when finished you have a professional result. Pros I like the simplicity of the software and the end result is always great. The people behind Smilejet are always willing to help out! Cons None, I worked a lot with the forms, but I did not encounter many flaws. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reasons for choosing Smilejet Money and quality are important for me, also the customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Richard W. MD DGA Utilities ### "Smile met Smilejet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2025 Snel accuraat, vriendelijk, meedenkend. Hollandse nuchterheid en directheid waar wij van houden. Pros Top product, Voldoet volledig aan onze wensen Smilejet direct altijd mee en komt altijd met oplossingen of alternatieven om jouw business te optimaliseerden vragen worden altijd binnen 24 uur beantwoord, precies wat er nodig is. Cons Tot dusverre niets tegengekomen. Smilejet heeft alles en die enkele keer dat we een specifieke vraag qua functionaliteit hadden werd er meegedacht en prioriteit aan gegeven en hadden we deze functionaliteit binnen enjkele dagen tot onze beschikking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jordi V. Owner Health, Wellness and Fitness ### "My experience with Smilejet - De kern met Jordi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 21, 2025 I've been using Smilejet for a while now, and I'm really impressed with how smoothly and intuitively it works. There's no need to click endlessly to find what you need, which makes it super user-friendly. A great bonus— and a pleasant surprise— is that customer sessions are automatically recorded. This allows me to filter by page or page type and see exactly what visitors look at, click on, or ignore. These insights are incredibly valuable and truly help improve your website. Pros The customer sessions. The sessions of your website visitors are being captured and you can really use that to your benefits. It is so nice to see what people are doing, clicking on and, especially, ignoring or don't understand. Cons Nothing really that I can think off. Great service overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.