# Tailwind Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Tailwind Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/10028687/Tailwind

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# 

 Tailwind Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Tailwind

## What is Tailwind?

Tailwind is a shared services solution designed to provide on-demand guest communication support. Businesses can customize coverage—after hours or 24/7—and select the channels that need support. By ensuring timely and professional responses to guest inquiries, Tailwind enhances the guest experience, boosts satisfaction, and increases direct bookings. Tailwind also helps reduce team burnout by offloading guest communications, allowing on-site staff to focus on core business priorities like growth and operations. In a competitive vacation rental market, responsive communication can drive higher ratings, guest loyalty, and long-term success. Seamlessly supporting guest messages from AirBnB, Vrbo, SMS, voice call, hospitality PMS like Hospitable, Hostfully, Hostaway and more, Tailwind's hospitality-trained professionals not only respond but also offer real-time solutions to guest issues.

## What is Tailwind used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Other, Per Month

Free trial  
not available

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Do you work for Tailwind?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.extenteam.com&name=Tailwind)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Tailwind

5.0 (1)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

$49

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.5 (16,292)

Value For Money

5.0 (1)

Value For Money

4.1 (11,361)

Customer Service

5.0 (1)

Customer Service

3.9 (10,582)

## Tailwind alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

Highest Rated

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[4.7 (16,292)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180345/WhatsApp/)

[Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180348/Viber/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chat/Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Collaboration Tools

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Inbox Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Organize, prioritize, and manage incoming communications

Interaction Tracking

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Reporting & Statistics

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

SMS Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Send messages via SMS

Tailwind 8 features

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage, store and organize emails within the system or via third-party apps

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

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Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Starter

$49.00

Other,Per Month

It includes:

-   SMS
-   Email

Growth

$69.00

Other,Per Month

It includes:

-   Reservations
-   OTA (Airbnb, VRBO)

Pro

$129.00

Other,Per Month

It includes:

-   Phone calls

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Hostaway](https://www.capterra.com/p/152433/Hostaway/)[

Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[

Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[

Vrbo](https://www.capterra.com/p/233391/Vrbo/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DC

Donna C.

Guest Services Manager

Real Estate

### "I can sleep better! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2025

Tailwind has been great! I can relax and know our guests are well taken care of. No more middle of the night phone calls!

Pros

It is so easy to use. Everyone is so nice and polite. I’ve even copied and used their replies as my own they are so professional.

Cons

I don’t have anything negative to say. It’s been amazing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 6, 2025

Thank you for sharing your experience! We're thrilled to support you.

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