--- title: "Duckie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Duckie Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10028804/Duckie/" page_type: "product" language: "en" --- # Duckie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Duckie ## What is Duckie? Duckie is an AI-enabled customer support software that analyzes user queries in real-time, drawing insights from support and engineering data to adapt and manage responses. The platform investigates technical issues by examining logs and customer data, and helping teams troubleshoot. The solution's auto-update and reminder features keep teams informed of product changes and ticket progress to streamline collaboration. ## What is Duckie used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $375 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Duckie 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $375 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (402) Value For Money 0.0 (0) Value For Money 4.4 (351) Customer Service 0.0 (0) Customer Service 4.7 (327) ## Duckie alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Duckie Overview ### What company size and specific industries is Duckie built for? Duckie is designed for businesses of all sizes, from small teams to large enterprises. It suits organizations that provide customer support and use Slack or Zendesk, especially professional services and other customer-facing businesses looking to manage support conversations more efficiently. Features and Usability ### What are the key features of Duckie? Duckie offers AI/Machine Learning, Natural Language Processing, and a Pre-Configured Bot for automated chat interactions, plus Live Chat and Multi-Channel Communication for customer contact. It also includes Support Ticket Management, Knowledge Base Management, Feedback Management, Surveys & Feedback, Reporting/Analytics, Activity Dashboard, Alerts/Escalation, Access Controls/Permissions, Customizable Fields, Customizable Branding, and Workflow Management. Pricing ### How much does it cost and what fees or limitations are included? Duckie starts at $375 per year for the Starter plan, which includes one seat, 5 integrations, and AI support tools for up to 500 issues monthly. Scale costs $2,500 per year for up to 25 seats, and Enterprise costs $3,500 per year for up to 50 seats. No free plan or trial is listed. Integrations ### Which third-party tools and platforms does Duckie integrate with? Duckie integrates with 10 third-party tools, including Confluence, Datadog, Discord, GitHub, Google Drive, Linear, New Relic, Notion, Sentry, and Slack. These integrations cover documentation, monitoring, code collaboration, file storage, project tracking, and team communication. Getting Started and Support ### What training and onboarding options does Duckie offer? Duckie provides documentation to help teams get started. Documentation offers written reference material for reviewing setup steps, learning core features, and checking details as needed during onboarding and later use. Getting Started and Support ### What customer support options does Duckie offer? Duckie provides email/help desk support and FAQ/forum resources. These channels give users a way to submit questions and find self-service guidance in one place. No reviewer feedback on support experience is available, so response speed, helpfulness, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 1,744 Customer Support reviews Capterra reviewers highlight these as the customer support features buyers care about most: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Duckie includes other customer support capabilities that reviewers also rate as important, such as **Chatbot** (**46%**), **Live Chat** (**46%**), and **Support Ticket Management** (**45%**). Together, these features help teams handle conversations as they come in, organize customer issues in one place, and respond more efficiently, giving businesses a practical way to manage support requests and improve service quality. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customer Support Provide online support for your customers through live chat or help desk functionality Duckie 19 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10028804/Duckie/pricing/) Starter $375.00 Flat Rate,Per Year It includes: - AI support agent for up to 500 issues/mo - AI support copilot for up to 500 issues/mo - 5 Integrations Growth 725 It includes: - AI support agent for up to 1000 issues/mo - AI support copilot up to 1000 issues/mo - 10 Integrations Pro 1500 It includes: - Self-hosting Option - White glove in-house tooling integrations - Up to 2,500 messages / mo Scale $2,500 Flat Rate,Per Year It includes: - Up to 5,000 messages / mo - Custom Integrations Enterprise $3,500 Flat Rate,Per Year It includes: - Up to 10,000 messages / mo - Implementation Specialist Custom Contact for pricing ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.