# Duckie Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Duckie Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10028804/Duckie --- # Duckie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Duckie ## What is Duckie? Duckie is an AI-enabled customer support software that analyzes user queries in real-time, drawing insights from support and engineering data to adapt and manage responses. The platform investigates technical issues by examining logs and customer data, and helping teams troubleshoot. The solution's auto-update and reminder features keep teams informed of product changes and ticket progress to streamline collaboration. ## What is Duckie used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $375 Flat Rate, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Duckie?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://datacie.com/&name=Duckie) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Duckie 0.0 VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $375 Flat Rate, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (30) Value For Money 0.0 (0) Value For Money 4.4 (29) Customer Service 0.0 (0) Customer Service 4.7 (30) ## Duckie alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Duckie Overview ### What company size and specific industries is Duckie built for? Duckie is designed for businesses of all sizes, from small teams to enterprise organizations, across any industry that relies on customer support. Its conversational AI software suits professionals using Slack and Zendesk to manage support operations and improve customer service workflows. Features and Usability ### What are the key features of Duckie? Duckie offers AI/Machine Learning, Natural Language Processing, and a pre-configured bot for automated support interactions. Core support features include live chat, multi-channel communication, customer communication, support ticket management, and alerts/escalation. It also includes knowledge base management, feedback management, surveys & feedback, reporting/analytics, activity dashboard, access controls/permissions, and customizable fields and branding. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Duckie starts at $375 per year for the one-seat Starter plan. The Scale plan costs $2,500 per year for up to 25 seats, and Enterprise is $3,500 per year for up to 50 seats. Growth and Pro do not list prices. No setup fees or trials are stated. Integrations ### Which third-party tools and platforms does Duckie integrate with? Duckie integrates with 10 third-party tools, including Confluence, Datadog, Discord, GitHub, Google Drive, Linear, New Relic, Notion, Sentry, and Slack. These integrations cover documentation, monitoring, code collaboration, file storage, project tracking, and team communication. Getting Started and Support ### What training and onboarding options does Duckie offer? Duckie provides documentation to support team training and onboarding. This written material can serve as a reference for setup steps, product features, and ongoing use, allowing users to review information at their own pace. Getting Started and Support ### What customer support options does Duckie offer? Duckie provides email/help desk support and FAQ/forum resources. These channels give users a direct way to ask for help and a self-service place to find answers. No reviewer feedback is available on support quality, response times, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Duckie 20 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request AI-based platform which conducts a conversation via auditory or textual methods Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Starter $375.00 Flat Rate,Per Year It includes: - AI support agent for up to 500 issues/mo - AI support copilot for up to 500 issues/mo - 5 Integrations Scale $2,500 Flat Rate,Per Year It includes: - Up to 5,000 messages / mo - Custom Integrations Enterprise $3,500 Flat Rate,Per Year It includes: - Up to 10,000 messages / mo - Implementation Specialist ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.