# Duckie Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Duckie Software - reviews, pricing plans, popular comparisons to other Customer Support products and more.

Source: https://www.capterra.com/p/10028804/Duckie

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# 

 Duckie Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Duckie

## What is Duckie?

Duckie is an AI-enabled customer support software that analyzes user queries in real-time, drawing insights from support and engineering data to adapt and manage responses. The platform investigates technical issues by examining logs and customer data, and helping teams troubleshoot. The solution's auto-update and reminder features keep teams informed of product changes and ticket progress to streamline collaboration.

## What is Duckie used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$375

Flat Rate, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Duckie?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://datacie.com/&name=Duckie)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Duckie

0.0

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$375

Flat Rate, Per Year

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (1,733)

Value For Money

0.0 (0)

Value For Money

4.6 (1,487)

Customer Service

0.0 (0)

Customer Service

4.7 (1,506)

## Duckie alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Alerts/Escalation

System alerts about the need to escalate an issue or request

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Customer Communication

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Duckie 20 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

AI-based platform which conducts a conversation via auditory or textual methods

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Receive data and information in real time

View and track pertinent metrics to find patterns and gain insights from data

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

## Pricing

Starter

$375.00

Flat Rate,Per Year

It includes:

-   AI support agent for up to 500 issues/mo
-   AI support copilot for up to 500 issues/mo
-   5 Integrations

Scale

$2,500

Flat Rate,Per Year

It includes:

-   Up to 5,000 messages / mo
-   Custom Integrations

Enterprise

$3,500

Flat Rate,Per Year

It includes:

-   Up to 10,000 messages / mo
-   Implementation Specialist

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Confluence](https://www.capterra.com/p/136446/Confluence/)[

Notion](https://www.capterra.com/p/186596/Notion/)[

Discord](https://www.capterra.com/p/240238/Discord/)[

Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[

New Relic](https://www.capterra.com/p/118128/New-Relic/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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