--- title: "Agentforce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Agentforce Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10028966/Agentforce/" page_type: "product" language: "en" --- # Agentforce Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Agentforce ## What is Agentforce? Agentforce is a cloud-based virtual assistant platform that helps businesses build virtual agents for customer service and employee support. It leverages Einstein AI and the Salesforce Platform to equip agents with business knowledge so they can execute specialized tasks, take actions, and improve productivity. Agentforce allows businesses to build AI agents using Agent Builder's low-code tools like Flows, Prompts, Apex, and MuleSoft APIs to handle use cases across service, sales, marketing, commerce, and more. ## What is Agentforce used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/)[Generative AI](https://www.capterra.com/generative-ai-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Agentforce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Agentforce) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Agentforce 5.0 (1) VS. [4.5 (537)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price $2 Usage Based Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.4 (763) Value For Money 2.0 (1) Value For Money 4.4 (707) Customer Service 0.0 (0) Customer Service 4.5 (728) ## Agentforce alternatives [4.8 (73)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [micro1](https://www.capterra.com/p/10030872/micro1/) [4.9 (759)](https://www.capterra.com/p/10030872/micro1/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) [4.4 (10)](https://www.capterra.com/p/247516/IBM-Watson-Assistant/reviews/) Starting price $140.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Agentforce Features and Usability ### What are the key features of Agentforce? Agentforce offers AI and machine learning, natural language processing, and content generation for automated interactions. Core capabilities include chatbot and live chat support, multi-channel communication, business process automation, API access, and personalization and recommendation features, along with a virtual personal assistant for guided responses and task handling. Integrations ### Which third-party tools and platforms does Agentforce integrate with? Agentforce connects natively to Slack. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What customer support options does Agentforce offer? Agentforce provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support information is organized across self-service and direct contact channels, giving users multiple ways to find answers or reach assistance. ## Features AI summary Based on 607 Virtual Assistant reviews Capterra data shows that buyers of virtual assistant software rank the following features as their top priorities: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**38%**) Agentforce includes **Natural Language Processing**. However, it does not offer **Conversation Intelligence** or **Speech Recognition**. With **Natural Language Processing**, teams can understand user intent more accurately and respond in a more relevant way, helping businesses improve automated interactions and provide faster, more consistent support. AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Personalization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Virtual Personal Assistant (VPA) 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Program systems that assist users with their daily administrative responsibilities API Application programming interface that allows for integration with other systems/databases Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Agentforce 11 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) Free Version Conversation-Based Pricing $2.00 Usage Based, It includes: - Charged Per Conversation - Fixed Rate Regardless Of Complexity Flex Credits $0.10 Usage Based, It includes: - Charged Per Action Executed By The Agent - Value-Based Pricing - Granular Cost Alignment With ROI - No Charge For Interactions Without Actions Unmetered Per-User License Contact vendor for details It includes: - Unlimited Use Of Agentforce - Designed For Sales, Customer Service, And Industry Users Value for money 2.0 (1) 2.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CG Chiara G. Marketing abd communications Health, Wellness and Fitness ### "Perfect helper for Salesforce " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 14, 2025 Pros I love Agentforce! It takes 3 minutes to set it up, it helps you with your tasks, it's incredibly versatile and helps you in an infinite number of tasks Cons Honestly I still haven't found anything, maybe the price? For what I used it I really liked every function Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.