# Bizrate Insights Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bizrate Insights Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10029098/Bizrate-Insights --- # Bizrate Insights Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bizrate Insights ## What is Bizrate Insights? Bizrate Insights is a customer experience solution built for ecommerce. We capture verified feedback at key moments of the journey—from pre-purchase through post-delivery—so you can see what’s working, what’s not, and why. Real-time journey KPIs and category benchmarks show where loyalty needs help and where to double down. AI-powered analysis turns verbatim comments into clear themes, sentiment, and impact so you can spot trends fast and prioritize fixes. Alerts flag spikes in friction so teams can close the loop quickly. Ratings and reviews are trusted UGC that build confidence and lift conversion while you improve CX. ## What is Bizrate Insights used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $450 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bizrate Insights?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://bizrateinsights.com&name=Bizrate Insights) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bizrate Insights 4.7 (6) VS. [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting Price $450 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.5 (10,422) Value For Money 4.8 (6) Value For Money 4.3 (6,462) Customer Service 5.0 (6) Customer Service 4.3 (5,771) ## Bizrate Insights alternatives [4.3 (6,970)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,435)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [View all alternatives](https://www.capterra.com/p/10029098/Bizrate-Insights/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Dashboard 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Real-Time Reporting 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active reporting of data and metrics Real-Time Analytics 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Survey/Poll Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Create and administer polls and surveys API 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Bizrate Insights 23 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Application programming interface that allows for integration with other systems/databases Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Version Growth $0.00 It includes: - Unlimited survey invitations and responses - Google Seller Ratings syndication powering SEM & SEO - Journey mapping across the entire shopping experience - Shopper insights from pre-purchase through post-fulfillment - Understand why shoppers visit your site and leave without buying - Holistic customer view by appending your customer data to direct feedback - API connections to expand your database and integrate with your business intelligence tools - Benchmarking versus best-in-class companies - Seamless integration with leading platforms like Shopify, Google Tag Manager, Adobe Commerce, and more Advanced $450.00 Flat Rate,Per Month It includes: - Everything in Growth - Quarter-over-quarter data trends - Net Promoter Score (NPS) overview - Sentiment analysis of verified customer comments - Real-time customer feedback alerts - Personalized Insights Summary Reports - Category-level benchmarks versus your peers - Customized survey questions to target key initiatives and areas of improvement - Assigned Customer Experience Manager Pro $975.00 Flat Rate,Per Month It includes: - Everything in Advanced - Year-over-year data tracking - Net Promoter Score (NPS) trends and tracking - Customized competitive benchmarking - Expanded survey questions to target key areas of impact - Email list building with opted-in customer addresses - Executive Summary Report to guide strategy, prioritize resources, and track performance over expanded timeframes - Custom Quarterly Insights Review (QIR) presentations by Insights Experts - Unlimited user seats Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CS Caleb S. Director of eCommerce Retail ### "Great Platform and great partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Great vendor. The partnership has always been good with us getting to test different features and always clear feedback on performance Pros Great breakdown of data and easy to select and get specific feedback about positive/negative sentiment as well as different design data. Cons Need to be able to more easily integrate retail data collection. We love the format for digital but would like to use this for our other customer feedback avenues for more cohesive view. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Shannon W. Assistant Product Manager Consumer Goods ### "Bizrate Insights Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2026 Overall, the platform has been valuable for understanding customer perceptions of our products and identifying areas for improvement. Some of the survey questions feel a bit dated or lengthy, and streamlining them along with clearly indicating required vs. optional questions could help improve the user experience and response quality. The customer success team has been consistently informative and responsive, which has been a strong positive throughout our experience! Pros Provides high-quality, real-time customer feedback. I especially appreciate the daily VitalMail updates, which offer a quick and convenient overview without requiring a daily dashboard login. Cons The survey incentive structure (e.g., sweepstakes or digital magazine rewards) may not feel as compelling to all customers, which can impact engagement levels or the depth of responses in some cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Steve G. Dir. Marketing and Communications Building Materials ### "Great Product, Great Value, Awesome People to Work With!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 We really enjoy being able to receive valuable feedback from our customers that we might not ordinarily have access to without some form of survey AND we don't even have to do the work to create or administer the survey, SCORE! Pros Aside from being able to understand how UserX on our site is viewed, the ability to sync/link our customer reviews to our home page and Google is such a bonus! Cons There really isn't any negatives for us as this point; we have been using this service for just about a full year and so far we are quite happy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sam E. Technical Project Manager Wine and Spirits ### "Bizrate has been a good long term partner for our company." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2026 On the whole, a good experience. We have been with them for years and we feel they have provided beneficial feedback and have also improved our online presence. Pros Overall, good value for the money. We particularly like the public rating we get with our google search results. Our one on one meetings are useful to review our customers feedback. Our account rep does a good job engaging with us. Cons I am not a huge fan about the magazine rewards people get for filling out the surveys. I feel it doesn't align perfectly with our high end brand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jensen L. Founder Consumer Goods ### "Great Exit Survey Tool; Everything Built-in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2025 Great experience. Used Bizrate for a prior business that I exited, now using it again for a new business. So that tells you something! Pros The exit survey is important for our website, since it's real-world feedback both for our internal organization and new customers who visit us. The survey collection results can be made available to new visitors which helps build trust. Cons The exit survey implementation was really easy by adding a few lines of code to our checkout pages. The survey collection results are complied automatically by the Bizrate platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel L. Owner Apparel & Fashion ### "Fantastic Support and Easy Setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Bizrate Insights has been a great addition to our store. The setup was smooth, and \[sensitive content hidden\]and the support team went above and beyond to make sure everything worked perfectly. The insights we’re getting from customer feedback are very useful for improving our store experience. Highly recommended! Pros The installation process was simple and quick. The platform is easy to navigate, and the customer support is outstanding. \[sensitive content hidden\] was incredibly helpful — we had several calls about setup and configurations, and she guided me through everything with patience and professionalism. Cons Nothing major so far. It’s still a newer app, so I’m looking forward to seeing more reporting options and added customization in the future. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) We decided to switch from Trustpilot to Bizrate Insights because Bizrate offers a more direct connection between customer feedback and our Shopify store. The integration was smoother, and it allowed us to automatically collect verified feedback from actual buyers, which gives us more reliable insights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)