--- title: "Bizrate Insights Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bizrate Insights Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10029098/Bizrate-Insights/" page_type: "product" language: "en" --- # Bizrate Insights Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bizrate Insights ## What is Bizrate Insights? Bizrate Insights is a customer experience solution built for ecommerce. We capture verified feedback at key moments of the journey—from pre-purchase through post-delivery—so you can see what’s working, what’s not, and why. Real-time journey KPIs and category benchmarks show where loyalty needs help and where to double down. AI-powered analysis turns verbatim comments into clear themes, sentiment, and impact so you can spot trends fast and prioritize fixes. Alerts flag spikes in friction so teams can close the loop quickly. Ratings and reviews are trusted UGC that build confidence and lift conversion while you improve CX. ## What is Bizrate Insights used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $450 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bizrate Insights?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://bizrateinsights.com&name=Bizrate Insights) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bizrate Insights 4.8 (9) VS. [4.7 (2,910)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $450 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (9) Ease Of Use 4.7 (10,466) Value For Money 4.9 (9) Value For Money 4.5 (6,505) Customer Service 5.0 (9) Customer Service 4.5 (5,813) ## Bizrate Insights alternatives [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,479)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10029098/Bizrate-Insights/alternatives/) ## FAQs about Bizrate Insights Overview ### What company size and specific industries is Bizrate Insights built for? Bizrate Insights is designed for ecommerce retailers, DTC brands, and marketplaces with a cart. It suits companies of varying sizes that sell online, especially those with CX and UX teams, ecommerce managers, marketers, and support leaders managing customer experience and shopping journeys. Features and Usability ### What are the key features of Bizrate Insights? Bizrate Insights offers customer experience management, customer journey mapping, and feedback management for collecting and organizing customer input. Core reporting features include dashboards, data visualization, real-time analytics, real-time reporting, and reporting & statistics. It also includes NPS survey structure, sentiment analysis, multi-channel data collection, and third-party integrations. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Bizrate Insights starts at a free Growth plan, with Advanced at $450 per month flat rate and Pro at $975 per month flat rate. Enterprise pricing is custom and not listed. The free version includes API connections, benchmarking, and Google Seller Ratings syndication, while higher tiers add reports, surveys, and support. Integrations ### Which third-party tools and platforms does Bizrate Insights integrate with? Bizrate Insights integrates with 7 third-party platforms for ecommerce and tracking, including Adobe Commerce, BigCommerce, Shopify, Shopify Plus, Shopify POS, WooCommerce, and Google Tag Manager 360. These catalog integrations cover online storefronts, point-of-sale workflows, and tag management. Getting Started and Support ### What training and onboarding options does Bizrate Insights offer? Bizrate Insights provides live online training and documentation. Live online sessions support guided instruction with a trainer, while documentation offers written reference material for self-paced review of product features and setup steps. Getting Started and Support ### What customer support options does Bizrate Insights offer? Bizrate Insights provides email/help desk, FAQ/forum, knowledge base, and phone support. User experience details about response speed or helpfulness are not available here, so the support offering can only be described by its listed contact and self-service channels. ## Features AI summary Based on 3,742 Customer Experience reviews Capterra reviewers point to these as the top features buyers look for in customer experience software: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Bizrate Insights supports all three of the features reviewers rank highest: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, manage responses in one place, and turn feedback data into clear insights, allowing teams to improve customer satisfaction and make better service decisions. Feedback Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Surveys & Feedback 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Reporting/Analytics 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data Bizrate Insights 23 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Application programming interface that allows for integration with other systems/databases Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.7 (9) 4.7 Based on 9 reviews ## Pricing Value for money 4.9 (9) Free Version Growth $0.00 It includes: - Unlimited survey invitations and responses - Google Seller Ratings syndication powering SEM & SEO - Journey mapping across the entire shopping experience - Shopper insights from pre-purchase through post-fulfillment - Understand why shoppers visit your site and leave without buying - Holistic customer view by appending your customer data to direct feedback - API connections to expand your database and integrate with your business intelligence tools - Benchmarking versus best-in-class companies - Seamless integration with leading platforms like Shopify, Google Tag Manager, Adobe Commerce, and more Advanced $450.00 Flat Rate,Per Month It includes: - Everything in Growth - Quarter-over-quarter data trends - Net Promoter Score (NPS) overview - Sentiment analysis of verified customer comments - Real-time customer feedback alerts - Personalized Insights Summary Reports - Category-level benchmarks versus your peers - Customized survey questions to target key initiatives and areas of improvement - Assigned Customer Experience Manager Pro $975.00 Flat Rate,Per Month It includes: - Everything in Advanced - Year-over-year data tracking - Net Promoter Score (NPS) trends and tracking - Customized competitive benchmarking - Expanded survey questions to target key areas of impact - Email list building with opted-in customer addresses - Executive Summary Report to guide strategy, prioritize resources, and track performance over expanded timeframes - Custom Quarterly Insights Review (QIR) presentations by Insights Experts - Unlimited user seats Enterprise Contact Us It includes: - Everything in Pro - 1:1 meetings with our Client Insights Team, including personalized recommendations and deep analysis into key areas for improvement - Access to the Bizrate Insights proprietary panel to create custom surveys and understand industry trends, including direct competitors and brands - Additional customization and survey integration options, such as in-package surveys - White glove support with direct access to our teams to answer questions, make recommendations, and provide ad-hoc support Value for money 4.9 (9) 4.9 Based on 9 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 9 reviews Filter by rating 5(7) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KU Kaitlin U. Mgr Retail ### "Easy to Use with Valuable Customer Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Overall, we've had a very positive experience with Bizrate Insights. The platform is easy to implement, the dashboard is intuitive, and the daily email reports—especially the new AI-generated summaries—make it simple to stay on top of customer feedback and identify key trends. The ability to quickly access and analyze customer sentiment has been extremely valuable for our team. There are a few smaller opportunities to make an already strong platform even better, such as providing more flexibility to customize the survey design, offering more modern customer incentive options, and incorporating built-in year-over-year reporting within the Vital Signs dashboard. These enhancements would add even more value, but overall, Bizrate Insights is a great tool for retailers looking to gather and act on customer feedback. Pros Bizrate Insights is very easy to implement on our site, making it simple to start collecting customer feedback. I also really value the daily email reports, especially the new AI-generated summaries that make it quick to understand key themes and trends. The dashboard is intuitive and straightforward to navigate, making it easy to review responses and analyze feedback. Overall, Bizrate Insights provides an efficient and user-friendly way to monitor customer sentiment and gain actionable insights. Cons While Bizrate Insights is easy to use overall, I would appreciate more flexibility to customize the survey experience, including the ability to edit survey questions and better tailor the survey's look and feel to match our brand. The current customer incentive options, such as magazine subscriptions, also feel a bit outdated and could benefit from more modern, relevant choices. Additionally, it would be valuable if the Vital Signs dashboard included built-in year-over-year (YoY) comparisons, making it easier to track performance trends over time without needing to export and analyze the data separately. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Steven L. Director of Marketing Packaging and Containers ### "Great customer feedback data and an even better support team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2026 Solid overall. It does what we need for collecting customer satisfaction data across multiple brands, and the support has been a real difference-maker. Masego, in particular, has been great to work with. The free-tier pop-up confusion is the one thing we'd flag for anyone evaluating it, but it hasn't outweighed the value we get from the feedback and the relationship with our account team. Pros We run Bizrate across a couple of our e-commerce brands to capture CSAT and post-purchase feedback, and it does that job reliably. The surveys are easy to deploy, and the data we get back is genuinely useful for understanding where customers are happy or frustrated in the buying experience. Honestly, though, the best part has been working with Masego, our account rep. She's been fantastic over the years, always responsive, genuinely knowledgeable, and genuinely invested in helping us get the most out of the platform rather than just managing the account. That kind of support is rare, and it's a big reason we've stuck with Bizrate. Cons The main drawback is on any non-paid tiers. The interstitial survey pop-up includes Bizrate's own offers, such as magazine subscriptions, and some of our customers misread it as us asking for sensitive personal information related to their order. It creates confusion at a moment when you want the post-purchase experience to feel clean and trustworthy. The data is actually going to Bizrate, not us, but customers don't always understand that distinction. Worth knowing going in if brand experience at checkout matters to you. Alternatives considered [REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/) [Medallia Insights Suite](https://www.capterra.com/p/228774/Medallia-Insights-Suite/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reasons for choosing Bizrate Insights Bizrate gave us a reliable way to capture post-purchase CSAT and NPS feedback without taking on additional costs we didn't need. The other platforms had strong feature sets, but many of the add-ons (broader review aggregation, AI-assisted responses) came with price tags that didn't align with what we actually needed for voice-of-customer data at the time. Bizrate covered the core well, and the account support has been excellent, which made it an easy one to stick with. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. David J. Marketing Manager Consumer Goods ### "Bizrate's been a useful source of customer feedback and our Bizrate representative is knowledgeable and patient." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 100% positive. We have a great customer support team, but many customers I'm sure find it easier to leave feedback on a form rather than over the phone or an email. And our Bizrate representative has always been helpful. The Bizrate dashboard is also very easy to use. Pros Bizrate has been a great source of customer feedback. It's enabled us to find a lot of opportunities to improve our customer experience. Customer feedback on Bizrate has even pointed out a bad link and navigational issues we had on our site. Cons I can't say there are any cons to the Standard plan we use, other than some limitations meant to push customers to the Pro plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Caleb S. Director of eCommerce Retail ### "Great Platform and great partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Great vendor. The partnership has always been good with us getting to test different features and always clear feedback on performance Pros Great breakdown of data and easy to select and get specific feedback about positive/negative sentiment as well as different design data. Cons Need to be able to more easily integrate retail data collection. We love the format for digital but would like to use this for our other customer feedback avenues for more cohesive view. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Shannon W. Assistant Product Manager Consumer Goods ### "Bizrate Insights Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2026 Overall, the platform has been valuable for understanding customer perceptions of our products and identifying areas for improvement. Some of the survey questions feel a bit dated or lengthy, and streamlining them along with clearly indicating required vs. optional questions could help improve the user experience and response quality. The customer success team has been consistently informative and responsive, which has been a strong positive throughout our experience! Pros Provides high-quality, real-time customer feedback. I especially appreciate the daily VitalMail updates, which offer a quick and convenient overview without requiring a daily dashboard login. Cons The survey incentive structure (e.g., sweepstakes or digital magazine rewards) may not feel as compelling to all customers, which can impact engagement levels or the depth of responses in some cases. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Steve G. Dir. Marketing and Communications Building Materials ### "Great Product, Great Value, Awesome People to Work With!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 We really enjoy being able to receive valuable feedback from our customers that we might not ordinarily have access to without some form of survey AND we don't even have to do the work to create or administer the survey, SCORE! Pros Aside from being able to understand how UserX on our site is viewed, the ability to sync/link our customer reviews to our home page and Google is such a bonus! Cons There really isn't any negatives for us as this point; we have been using this service for just about a full year and so far we are quite happy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sam E. Technical Project Manager Wine and Spirits ### "Bizrate has been a good long term partner for our company." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 9, 2026 On the whole, a good experience. We have been with them for years and we feel they have provided beneficial feedback and have also improved our online presence. Pros Overall, good value for the money. We particularly like the public rating we get with our google search results. Our one on one meetings are useful to review our customers feedback. Our account rep does a good job engaging with us. Cons I am not a huge fan about the magazine rewards people get for filling out the surveys. I feel it doesn't align perfectly with our high end brand. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL Jensen L. Founder Consumer Goods ### "Great Exit Survey Tool; Everything Built-in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2025 Great experience. Used Bizrate for a prior business that I exited, now using it again for a new business. So that tells you something! Pros The exit survey is important for our website, since it's real-world feedback both for our internal organization and new customers who visit us. The survey collection results can be made available to new visitors which helps build trust. Cons The exit survey implementation was really easy by adding a few lines of code to our checkout pages. The survey collection results are complied automatically by the Bizrate platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Daniel L. Owner Apparel & Fashion ### "Fantastic Support and Easy Setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Bizrate Insights has been a great addition to our store. The setup was smooth, and \[sensitive content hidden\]and the support team went above and beyond to make sure everything worked perfectly. The insights we’re getting from customer feedback are very useful for improving our store experience. Highly recommended! Pros The installation process was simple and quick. The platform is easy to navigate, and the customer support is outstanding. \[sensitive content hidden\] was incredibly helpful — we had several calls about setup and configurations, and she guided me through everything with patience and professionalism. Cons Nothing major so far. It’s still a newer app, so I’m looking forward to seeing more reporting options and added customization in the future. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) We decided to switch from Trustpilot to Bizrate Insights because Bizrate offers a more direct connection between customer feedback and our Shopify store. The integration was smoother, and it allowed us to automatically collect verified feedback from actual buyers, which gives us more reliable insights. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.