--- title: "UserJot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserJot Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10029108/UserJot/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # UserJot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) UserJot ## What is UserJot? UserJot is a customer feedback management software tailored for SaaS companies. It centralizes feedback from channels such as email, Slack, and support tickets and more into one platform to streamline the management of user insights. Its voting and discussion features allow administrators to upvote and comment on ideas, helping teams identify and prioritize collaboration. ## What is UserJot used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserJot?[Manage this product listing](https://www.g2.com/products/userjot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserJot 0.0 VS. [4.7 (2,928)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (59) Value For Money 0.0 (0) Value For Money 4.5 (53) Customer Service 0.0 (0) Customer Service 4.5 (53) ## UserJot alternatives [4.5 (3,487)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (700)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (983)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about UserJot Overview ### What company size and specific industries is UserJot built for? UserJot is designed for businesses of all sizes, including small businesses, mid-market companies, and enterprises. It is suited for teams that need to collect customer feedback from channels such as email, Slack, support tickets, and similar sources across different industries. Features and Usability ### What are the key features of UserJot? UserJot offers feedback management, surveys and feedback, and multi-channel data collection for gathering customer input. It also includes customer journey mapping, customer segmentation, and engagement tracking for analyzing behavior, plus real-time analytics, dashboards, alerts and notifications, access controls and permissions, customizable templates, and workflow management. Pricing ### How much does it cost and what fees or limitations are included? UserJot offers a free version, with the Starter plan at $29 per month and the Professional plan at $59 per month. Starter includes 5 feedback boards, custom branding, a custom domain, guest posting, one integration, and private boards; Professional adds advanced search, SSO, unlimited boards, and unlimited integrations. Getting Started and Support ### What customer support options does UserJot offer? UserJot provides email/help desk support and FAQ/forum resources. These channels give users a direct way to request help and a self-service place to find answers and discuss common issues. No reviewer feedback is available on support experience, so support quality and response speed cannot be assessed here. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) UserJot supports **Feedback Management** and **Surveys & Feedback**, giving teams a direct way to collect customer input, organize responses, and act on what customers are saying. However, it does not include **Reporting/Analytics**. By covering **Feedback Management** and **Surveys & Feedback**, the product helps businesses capture customer sentiment, spot recurring issues, and make service improvements based on real feedback. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics UserJot 14 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10029108/UserJot/pricing/) Starter $29.00 Flat Rate,Per Month It includes: - Custom Domain - Custom Branding - Guest Posting - 5 Feedback Boards - Private Boards - One Integration Professional $59.00 Flat Rate,Per Month It includes: - Unlimited Boards - Advanced Search - Guest Posting - Single Sign-On - Unlimited Integrations - Unlimited Admin Roles Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.