--- title: "SMAX AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMAX AI Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10029169/SMAX-AI/" page_type: "product" language: "en" --- # SMAX AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SMAX AI ## What is SMAX AI? Smax AI is an all-in-one sales and engagement platform featuring an AI-based live chat bot automation builder and built-in sales and marketing tools. The solution enables teams to turn conversations into customers by automating lead generation and sales processes through chatbots, AI agents, and no-code automation flows. It provides multi-channel live chat, full-time AI agents for customer support, re-marketing tools to re-engage website visitors, a web app chat widget, an automation flow builder to convert leads, and integration with marketing and social media apps. Smax AI aims to increase engagement, boost customer satisfaction, and drive sales growth for businesses. ## What is SMAX AI used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMAX AI?[Manage this product listing](https://www.g2.com/products/smax-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMAX AI 0.0 VS. [### elay](https://www.capterra.com/p/10004901/elay/) [4.8 (29)](https://www.capterra.com/p/10004901/elay/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (29) Value For Money 0.0 (0) Value For Money 4.8 (26) Customer Service 0.0 (0) Customer Service 4.9 (29) ## SMAX AI alternatives Highest Rated [Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Salesloft](https://www.capterra.com/p/157977/Salesloft/) [4.3 (232)](https://www.capterra.com/p/157977/Salesloft/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157977/Salesloft/) [Salestarget.ai](https://www.capterra.com/p/10028614/SalesTarget/) [4.9 (46)](https://www.capterra.com/p/10028614/SalesTarget/#reviews) Starting price $169.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028614/SalesTarget/) ## FAQs about SMAX AI Overview ### What company size and specific industries is SMAX AI built for? SMAX AI is designed for businesses of all sizes, especially sales, marketing, and support teams in social and ecommerce selling, local service providers, and influencer-led businesses. It fits companies that manage customer engagement, promotions, and service requests across these business types. Features and Usability ### What are the key features of SMAX AI? SMAX AI offers business process automation, workflow management, and sales pipeline management for organizing recurring work and sales stages. It also includes calendar management, communication management, and content management, plus lead generation, prospecting tools, campaign management, performance management, and reporting and analytics for tracking sales and team activity. Pricing ### How much does it cost and what fees or limitations are included? SMAX AI starts at $25 per month for the Basic plan, with Mid-Tier at $49 and Growth at $89. A free version is available. Basic includes 2 workspace members, 2 GB storage, 3 channel connections, 20,000 send cards, 500 products, and unlimited messages. Integrations ### Which third-party tools and platforms does SMAX AI integrate with? SMAX AI integrates with 10 third-party tools, including marketing and email platforms Brevo, Mailchimp, Mailgun, Mailjet, and SendGrid, plus Google Sheets for data handling, Shopify for ecommerce, PayPal and Stripe for payments, and Zapier for connections to other apps. Getting Started and Support ### What training and onboarding options does SMAX AI offer? SMAX AI provides documentation for training and onboarding. Documentation gives teams written reference material for reviewing product features, setup steps, and usage details at their own pace. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does SMAX AI offer? SMAX AI provides Email/Help Desk support, an FAQ/Forum, and a Knowledge Base. These channels give users a place to submit questions, search common answers, and review self-service guidance when they need help with setup, troubleshooting, or product use. ## Features AI summary Based on 611 Chatbot reviews Capterra data shows that buyers of sales engagement platforms rank the following features as their top priorities: - **Lead Generation** (**61%** of reviewers rated this feature as critical) - **Communication Management** (**49%**) - **Campaign Management** (**48%**) SMAX AI supports all three of the features reviewers rate highest: **Lead Generation**, **Communication Management**, and **Campaign Management**. Together, these capabilities help businesses find and qualify more prospects, manage outreach across conversations, and run organized campaigns more effectively, allowing teams to improve follow-up, maintain consistency, and move more opportunities through the pipeline. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Calendar Management Track and manage schedules and meetings via an integrated calendar Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving CRM Integration Integration with third-party CRM systems SMAX AI 13 features ### All Features - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM Integration: Integration with third-party CRM systems - For Sales Teams/Organizations: Caters to sales teams - Lead Generation: Manage the process of attracting and converting business prospects into leads - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10029169/SMAX-AI/pricing/) Free $0.00 It includes: - 1 Channel Connected - 3000 Send Cards Monthly - 1000 Customers - Unlimited Messages Basic $25.00 Flat Rate,Per Month It includes: - 3 Channels Connected - 20000 Send Cards - 10000 Customers - Unlimited Messages Mid-Tier $49.00 Flat Rate,Per Month It includes: - 5 Channels Connected - 50000 Send Cards - 20000 Customers - Unlimited Messages Growth $89.00 Flat Rate,Per Month It includes: - 8 Channel Connection - 100000 Function Card Sent - 50000 Customers - Unlimited Messages ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Mailjet](https://www.capterra.com/p/130105/Mailjet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.