Best For

Global markets across any vertical or industry

Product Details

Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution

Contact Details

BMC Software

Founded in 1980

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

  • Yes


  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native


  • In Person
  • Live Online
  • Webinars
  • Documentation


  • 24/7 (Live Rep)
  • Business Hours
  • Online

Remedy Knowledge Management Features

Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Remedy Knowledge Management Reviews

Ease of Use
Customer Service

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Reviewer's Role
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Greg S.
Senior Applications Support Specialist
Information Technology and Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Value for Money
Likelihood to Recommend
Source: Capterra
January 6, 2017

“If a knowledge base is needed, and you are using BMC products this is a good start”

OverallBeing a BMC product this module is closely tied to the rest of the BMC offerings (ITSM etc) It allows for simple creation of KB entries and allows you easy tracking of solutions to known issues etc.
ProsI think it is a solid addition and it is tied in nicely to the rest of the BMC products.
ConsNot a con with the software per se, I just find a lot of folks don't use the KB. They prefer to call or email someone instead of looking something up themselves.
Recommendations to other buyersTruly look at whether the cost of the module is worth the price. It can be very valuable if you have adoption of the process and the KB is filled out thoughtfully and thoroughly.
Source: Capterra
January 6, 2017