Best For

Global markets across any vertical or industry

Product Details

Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution

Contact Details

BMC Software

http://www.bmc.com

Founded in 1980

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Remedy Knowledge Management Features

Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Remedy Knowledge Management Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
5/5

Showing Most Helpful

Showing 1 of 1 reviews

Showing Most Helpful

Showing 1 of 1 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Greg S.
Senior Applications Support Specialist
Information Technology and Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
January 6, 2017

“If a knowledge base is needed, and you are using BMC products this is a good start”

OverallBeing a BMC product this module is closely tied to the rest of the BMC offerings (ITSM etc) It allows for simple creation of KB entries and allows you easy tracking of solutions to known issues etc.
ProsI think it is a solid addition and it is tied in nicely to the rest of the BMC products.
ConsNot a con with the software per se, I just find a lot of folks don't use the KB. They prefer to call or email someone instead of looking something up themselves.
Recommendations to other buyersTruly look at whether the cost of the module is worth the price. It can be very valuable if you have adoption of the process and the KB is filled out thoughtfully and thoroughly.
Source: Capterra
January 6, 2017