BMC Software

Remedy Knowledge Management

4 / 5 1 review

Who Uses This Software?

Global markets across any vertical or industry


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • BMC Software
  • www.bmc.com/
  • Founded 1980
  • United States

About Remedy Knowledge Management

Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution


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Remedy Knowledge Management Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Remedy Knowledge Management Reviews Recently Reviewed!

If a knowledge base is needed, and you are using BMC products this is a good start

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I think it is a solid addition and it is tied in nicely to the rest of the BMC products.

Cons: Not a con with the software per se, I just find a lot of folks don't use the KB. They prefer to call or email someone instead of looking something up themselves.

Overall: Being a BMC product this module is closely tied to the rest of the BMC offerings (ITSM etc) It allows for simple creation of KB entries and allows you easy tracking of solutions to known issues etc.

Recommendations to other buyers: Truly look at whether the cost of the module is worth the price. It can be very valuable if you have adoption of the process and the KB is filled out thoughtfully and thoroughly.