# NetkaQuartz Service Desk X Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NetkaQuartz Service Desk X Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/10029256/NetkaQuartz-Service-Desk-X --- # NetkaQuartz Service Desk X Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 4, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) NetkaQuartz Service Desk X ## What is NetkaQuartz Service Desk X? NetkaQuartz Service Desk X (NSDX) is a next-generation IT service management platform designed to help organizations deliver IT services with greater speed, reliability, and intelligence. Built on ITIL best practices, NSDX empowers IT professionals to manage incidents, requests, problems, and changes with ease, while ensuring compliance and consistency across the service lifecycle. Its powerful feature set includes customer segmentation, risk and incident management, request handling, infrastructure automation, and service diversification, making it adaptable to both simple and highly complex IT environments. With workflow automation, intuitive dashboards, and insightful reporting, NSDX streamlines operations, reduces manual effort, and enhances visibility into performance. Whether supporting employees, customers, or partners, NSDX enables IT teams to respond faster, resolve issues proactively, and continuously deliver exceptional service experiences. ## What is NetkaQuartz Service Desk X used for? [Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1299.99 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetkaQuartz Service Desk X?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://netkasystem.com/&name=NetkaQuartz Service Desk X) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetkaQuartz Service Desk X 0.0 VS. [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $1299.99 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,761) Value For Money 0.0 (0) Value For Money 4.4 (1,512) Customer Service 0.0 (0) Customer Service 4.6 (1,531) ## NetkaQuartz Service Desk X alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases NetkaQuartz Service Desk X 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Track and monitor efficient handling of all changes/transitions Provide online support for your customers through live chat or help desk functionality Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Service Desk Plan $1,299.99 Flat Rate,Per Year It includes: - Incident Management - Customizable Service Request Form - Self-Service Portal - Customer Satisfaction Survey - SLA Notification ## Integrations [ Emailable](https://www.capterra.com/p/176754/Emailable/)[ Project Management Cloud](https://www.capterra.com/p/10017371/Project-Management-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)