# NetkaQuartz Service Desk X Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about NetkaQuartz Service Desk X Software - reviews, pricing plans, popular comparisons to other Service Desk products and more.

Source: https://www.capterra.com/p/10029256/NetkaQuartz-Service-Desk-X

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# 

 NetkaQuartz Service Desk X Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 4, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

NetkaQuartz Service Desk X

## What is NetkaQuartz Service Desk X?

NetkaQuartz Service Desk X (NSDX) is a next-generation IT service management platform designed to help organizations deliver IT services with greater speed, reliability, and intelligence. Built on ITIL best practices, NSDX empowers IT professionals to manage incidents, requests, problems, and changes with ease, while ensuring compliance and consistency across the service lifecycle. Its powerful feature set includes customer segmentation, risk and incident management, request handling, infrastructure automation, and service diversification, making it adaptable to both simple and highly complex IT environments. With workflow automation, intuitive dashboards, and insightful reporting, NSDX streamlines operations, reduces manual effort, and enhances visibility into performance. Whether supporting employees, customers, or partners, NSDX enables IT teams to respond faster, resolve issues proactively, and continuously deliver exceptional service experiences.

## What is NetkaQuartz Service Desk X used for?

[Service Desk](https://www.capterra.com/service-desk-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Starting price

$1299.99

Flat Rate, Per Year

Free trial  
available

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Do you work for NetkaQuartz Service Desk X?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://netkasystem.com/&name=NetkaQuartz Service Desk X)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### NetkaQuartz Service Desk X

0.0

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$1299.99

Flat Rate, Per Year

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (106)

Value For Money

0.0 (0)

Value For Money

4.6 (100)

Customer Service

0.0 (0)

Customer Service

4.7 (104)

## NetkaQuartz Service Desk X alternatives

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Analytics

Tools for the systematic analysis of various types of data or statistics

API

Application programming interface that allows for integration with other systems/databases

NetkaQuartz Service Desk X 23 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage assets throughout their lifecycle to optimize profit

Track and monitor efficient handling of all changes/transitions

Provide online support for your customers through live chat or help desk functionality

Manage and track all disruptions and incidents

Managing inventories and tracking changes to hardware and software configurations

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Notifications that are delivered to users as soon as an event occurs

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

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## Pricing

Free Trial

Service Desk Plan

$1,299.99

Flat Rate,Per Year

It includes:

-   Incident Management
-   Customizable Service Request Form
-   Self-Service Portal
-   Customer Satisfaction Survey
-   SLA Notification

## Integrations

[

Emailable](https://www.capterra.com/p/176754/Emailable/)[

Project Management Cloud](https://www.capterra.com/p/10017371/Project-Management-Cloud/)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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