--- title: "NetkaQuartz Service Desk X Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NetkaQuartz Service Desk X Software - reviews, pricing plans, popular comparisons to other Other IT & Software Development Solutions products and more." source_url: "https://www.capterra.com/p/10029256/NetkaQuartz-Service-Desk-X/" page_type: "product" language: "en" --- # NetkaQuartz Service Desk X Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) NetkaQuartz Service Desk X ## What is NetkaQuartz Service Desk X? NetkaQuartz Service Desk X (NSDX) is a next-generation IT service management platform designed to help organizations deliver IT services with greater speed, reliability, and intelligence. Built on ITIL best practices, NSDX empowers IT professionals to manage incidents, requests, problems, and changes with ease, while ensuring compliance and consistency across the service lifecycle. Its powerful feature set includes customer segmentation, risk and incident management, request handling, infrastructure automation, and service diversification, making it adaptable to both simple and highly complex IT environments. With workflow automation, intuitive dashboards, and insightful reporting, NSDX streamlines operations, reduces manual effort, and enhances visibility into performance. Whether supporting employees, customers, or partners, NSDX enables IT teams to respond faster, resolve issues proactively, and continuously deliver exceptional service experiences. ## What is NetkaQuartz Service Desk X used for? [Other IT & Software Development Solutions](https://www.capterra.com/other-it-development-solutions-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1299.99 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NetkaQuartz Service Desk X?[Manage this product listing](https://www.g2.com/products/netkaquartz-service-desk-x-nsdx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetkaQuartz Service Desk X 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $1299.99 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (785) Value For Money 0.0 (0) Value For Money 4.4 (706) Customer Service 0.0 (0) Customer Service 4.5 (738) ## NetkaQuartz Service Desk X alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about NetkaQuartz Service Desk X Overview ### What company size and specific industries is NetkaQuartz Service Desk X built for? NetkaQuartz Service Desk X is designed for medium to large organizations, including banks and financial institutions, hospitals and healthcare providers, manufacturing and industrial enterprises, as well as IT departments, IT outsourcing providers, and managed service providers. Features and Usability ### What are the key features of NetkaQuartz Service Desk X? NetkaQuartz Service Desk X offers incident management, problem management, change management, and support ticket management for IT service workflows. It also includes a self service portal, service catalog, knowledge base management, SLA management, alerts and notifications, analytics, activity dashboard, asset lifecycle management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? NetkaQuartz Service Desk X starts at $1299.99 per year for the Service Desk Plan, billed as a flat rate. A free trial is available. The Growth Plan’s price is not listed. The Service Desk Plan includes customer satisfaction surveys, incident management, SLA notification, and a self-service portal. Integrations ### Which third-party tools and platforms does NetkaQuartz Service Desk X integrate with? NetkaQuartz Service Desk X integrates with Emailable and Project Management Cloud for email verification and project management workflows. These native integrations connect the service desk with two third-party platforms, covering core operational tasks without adding extra tools. Getting Started and Support ### What training and onboarding options does NetkaQuartz Service Desk X offer? NetkaQuartz Service Desk X provides documentation for teams that need written reference material during setup and early use. Documentation can support self-paced learning, help users review feature details, and serve as a point of reference for configuration steps and ongoing questions. Getting Started and Support ### What customer support options does NetkaQuartz Service Desk X offer? NetkaQuartz Service Desk X offers email/help desk support and FAQ/forum resources. These channels give users a place to submit requests and find answers in shared documentation or community discussions. No reviewer feedback about support experience is available, so response speed, helpfulness, and common frustrations cannot be described. ## Features AI summary Based on 1,020 Other IT & Software Development Solutions reviews Capterra data shows that buyers of service desk software rank the following features as their top priorities: - **Support Ticket Management** (**53%** of reviewers rated this feature as critical) - **Incident Management** (**53%**) - **Service Level Agreement (SLA) Management** (**46%**) NetkaQuartz Service Desk X supports all three features that reviewers identify as most important: **Support Ticket Management**, **Incident Management**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses track and resolve requests more efficiently, manage service disruptions with better control, and meet response commitments consistently, allowing teams to deliver more reliable support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases NetkaQuartz Service Desk X 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Change Management: Track and monitor efficient handling of all changes/transitions - Customer Support: Provide online support for your customers through live chat or help desk functionality - Incident Management: Manage and track all disruptions and incidents - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10029256/NetkaQuartz-Service-Desk-X/pricing/) Service Desk Plan $1,299.99 Flat Rate,Per Year It includes: - Incident Management - Customizable Service Request Form - Self-Service Portal - Customer Satisfaction Survey - SLA Notification Growth Plan Custom Quote Available. It includes: - SLA Business Hours - Auto Close Ticket (Incident) - Custom Fields - 10 Custom Fields Enterprise Plan Custom Quote Available. It includes: - Service Request - Service Catalogue - CI/Asset Management (25 CI / 1 agent) - CI Diagram ## Integrations [ Emailable](https://www.capterra.com/p/176754/Emailable/)[ Project Management Cloud](https://www.capterra.com/p/10017371/Project-Management-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.