--- title: "Ringly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ringly Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10029356/Ringly-io/" page_type: "product" language: "en" --- # Ringly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ringly ## What is Ringly? Ringly is an AI phone support rep for Shopify brands. It answers common calls like order status, returns, and product questions using your website, help docs, product info, and store policies. When a call needs a human, Seth can transfer it or email your team for follow-up. Keep your current number, fit into your existing workflow, and review recordings and transcripts after every call. - Handles order status, returns, and product questions by phone - Uses your website, help docs, product info, and store policies - Transfers calls or emails your team when a human should step in - Works with your current number, helpdesk, and support workflows - Records every call with transcripts and insights for review ## What is Ringly used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ringly?[Manage this product listing](https://www.g2.com/products/ringly-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ringly 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Ringly alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Ringly Overview ### What company size and specific industries is Ringly built for? Ringly is designed for ecommerce brands that use Shopify. It is best suited for online retail businesses of any size that sell through the Shopify platform, rather than for companies in unrelated industries or organizations that do not operate an ecommerce store. Features and Usability ### What are the key features of Ringly? Ringly offers AI/Machine Learning features for call and chat automation, plus chatbot tools, natural language processing, speech recognition, and speech synthesis. It includes call routing, call transfer, call recording, and automated attendant functions, along with CRM, customer database, support ticket management, reporting/analytics, real-time notifications, and workflow management. Pricing ### How much does it cost and what fees or limitations are included? Ringly starts at $99 per month for the Start plan, which includes 1 free knowledge base, 250 minutes per month, and then $0.36 per minute. The Grow plan is $349 per month with 1,000 minutes and $0.19 per minute after. Scale costs $1,099 per month. A free trial is available. Integrations ### Which third-party tools and platforms does Ringly integrate with? Ringly integrates with Aircall, Freshdesk, Gmail, Gorgias, Help Scout, RingCentral Engage Voice, Shopify, Twilio, Vonage Business Communications, Zapier, Zendesk AI, and Zendesk Suite. Its catalog covers communication, support, and ecommerce tools, giving teams connections to phone, email, help desk, and automation platforms. Getting Started and Support ### What training and onboarding options does Ringly offer? Ringly provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for features and steps, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Ringly offer? Ringly provides email/help desk support, an FAQ/forum, a knowledge base, and chat. With no reviewer feedback available on support experience, the available channels can only be described by their presence in the catalog, not by response speed, helpfulness, or common user frustrations. ## Features AI summary Based on 1,873 Customer Support reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Ringly supports **Call Routing**, which helps businesses direct incoming calls to the right person or team more efficiently. However, it does not include **Mobile Access** or **Voice Mail**. Instead, it offers **Call Transfer** (**47%**), another feature reviewers see as important for handling calls across staff members. Together, these capabilities help businesses manage call flow more effectively, providing teams with better control over customer conversations and response handling. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Ringly 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10029356/Ringly-io/pricing/) Start $99.00 Flat Rate,Per Month It includes: - 1 free knowledge base - Chat & email help - Automate phone calls with Seth - 250 mins/mo (~125 calls), then $0.36/min Grow $349.00 Flat Rate,Per Month It includes: - Seth, the AI phone support rep - Knows products and policies - Looks up orders and handles returns - Escalates to your team if needed - Get recordings and insights - 1,000 mins/mo (~500 calls), then $0.19/min Scale $1,099 Per Month It includes: - Custom integrations - Premium technical help - Private Slack chat ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.