--- title: "UMAI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UMAI Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/10029709/UMAI/" page_type: "product" language: "en" --- # UMAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) UMAI ## What is UMAI? UMAI is a modern reservation system that helps restaurants fill more seats, grow revenue, and turn first-time guests into loyal regulars. With dynamic seating tools, powerful guest data, easy-to-use features, and personalised marketing to bring guests back with automated campaigns, UMAI helps ambitious operators streamline service and scale their business without sacrificing hospitality. Enterprise-grade tools. Without the enterprise cost. ## What is UMAI used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $80 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UMAI?[Manage this product listing](https://www.g2.com/products/umai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UMAI 0.0 VS. [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price $80 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (5,821) Value For Money 0.0 (0) Value For Money 4.7 (3,595) Customer Service 0.0 (0) Customer Service 4.8 (3,324) ## UMAI alternatives [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about UMAI Features and Usability ### What are the key features of UMAI? UMAI offers booking management, online booking, and third-party booking tools, plus calendar management, calendar sync, and availability management. It also includes customer database and CRM features, billing and invoicing, payment processing, reporting and analytics, alerts and notifications, and access controls/permissions for managing reservations and guest data. Pricing ### How much does it cost and what fees or limitations are included? UMAI starts at $80 per month per user for the UMAI 360 plan. It includes 24/7 customer support, analytics, booking priority, deposits and supplements, double booking warnings, waitlist tools, review management, and Reserve with Google with payments. No free version or trial is listed. Getting Started and Support ### What training and onboarding options does UMAI offer? UMAI provides in-person training, live online sessions, and videos to help teams get started. In-person training allows guided instruction on site, live online sessions support remote walkthroughs, and videos offer self-paced viewing for reviewing setup steps and product features as needed. Getting Started and Support ### What customer support options does UMAI offer? UMAI provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support experience is available in the catalog data, so response times, helpfulness, and common frustrations cannot be assessed from user sentiment here. ## Features AI summary Based on 5,388 Waitlist reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) UMAI supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations more easily, keep bookings organized, and maintain an accurate schedule, allowing teams to reduce manual work and manage availability with more confidence. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing & Invoicing Create, manage, and send invoices or bills to customers Booking Management Create, update, and manage bookings, itineraries, and reservations UMAI 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Templates: Pre-made examples and templates for emails - Group Reservations: The ability to reserve times in groups. - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Ratings/Reviews: Ratings/Reviews - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10029709/UMAI/pricing/) UMAI 360 $80.00 Per User,Per Month It includes: - Google Tag Manager - Facebook Pixel - Experiences - Deposits & Supplements - Reserve with Google with Payments - Waitlist - Double Booking Warning System - Spend Tracking - Analytics - Review Management - Booking Priority - 24/7 Customer Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.