--- title: "Screendesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Screendesk Software - reviews, pricing plans, popular comparisons to other Screen Recording products and more." source_url: "https://www.capterra.com/p/10029767/Screendesk/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Screendesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Screendesk ## What is Screendesk? Screendesk is a video support platform for customer service teams that helps resolve support tickets efficiently. The software enables agents to send and request screen recordings, initiate live screen sharing sessions, and conduct video calls without requiring downloads. Screendesk automatically captures technical information needed for debugging issues, including device information, console logs, network requests, and reproduction steps, while providing AI-powered analysis capabilities. The platform features video creation and editing tools with options for annotations, content blurring, and trimming. Screendesk offers secure sharing options for team collaboration and integrates with help desk software including Zendesk, Help Scout, and Intercom to enhance existing support workflows. ## What is Screendesk used for? [Screen Recording](https://www.capterra.com/screen-recording-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Screendesk?[Manage this product listing](https://www.g2.com/products/screen-recordings-by-screendesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Screendesk 0.0 VS. [4.7 (24,219)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (11,143) Value For Money 0.0 (0) Value For Money 4.5 (6,861) Customer Service 0.0 (0) Customer Service 4.4 (6,615) ## Screendesk alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,166)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Snagit](https://www.capterra.com/p/209649/Snagit/) [4.7 (502)](https://www.capterra.com/p/209649/Snagit/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209649/Snagit/) [OBS Studio](https://www.capterra.com/p/164144/OBS/) [4.7 (1,076)](https://www.capterra.com/p/164144/OBS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164144/OBS/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,689)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## FAQs about Screendesk Features and Usability ### What are the key features of Screendesk? Screendesk offers screen capture, screen recording, and audio capture for creating visual walkthroughs and issue reports. It also includes annotations for marking up captured content and video support for sharing recorded explanations and demonstrations. Pricing ### How much does it cost and what fees or limitations are included? Screendesk starts at $10 per user/month for the Plus plan, which includes advanced customization, unlimited data retention, and unlimited recordings. The Pro plan costs $18 per user/month and adds AI video summarization, call-to-action tools, and instant videoconferences. A free version and free trial are also available. Integrations ### Which third-party tools and platforms does Screendesk integrate with? Screendesk integrates with Freshchat, Freshdesk, Help Scout, and Zendesk Suite for customer support and help desk workflows. These native connections cover common ticketing and messaging platforms used by support teams to manage conversations and cases across channels. Getting Started and Support ### What customer support options does Screendesk offer? Screendesk provides Email/Help Desk support for customer questions and issue resolution. Support interactions are handled through this channel, giving users a direct way to submit requests and receive assistance. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 3,247 Screen Recording reviews Capterra reviewers point to these as the screen recording features buyers care about most: - **Chat/Messaging** (**80%** of reviewers rated this feature as critical) - **Communication Management** (**68%**) - **Two-Way Audio & Video** (**75%**) Screendesk focuses on other capabilities that reviewers also consider important, including **Screen Capture** (**58%**). This feature provides teams with a practical way to record on-screen activity, document workflows, and share visual context more clearly, helping businesses improve internal communication, training, and issue resolution. Annotations Highlight content and/or make notations about parts of content Audio Capture Record audio or import/upload audio files Screen Capture Save a screenshot of your desktop as an image Screen Recording Record and save a video file of what is happening on a computer screen Video Support Supports various video file formats Screendesk 5 features ### All Features - Annotations: Highlight content and/or make notations about parts of content - Audio Capture: Record audio or import/upload audio files - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Video Support: Supports various video file formats --- ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10029767/Screendesk/pricing/) Plus $10.00 Per User,Per Month It includes: - Unlimited Recordings - Unlimited Data Retention - Advanced Customization Pro $18.00 Per User,Per Month It includes: - Instant Videoconferences - AI Video Summarization - Call-to-Action CustomEnterprise Custom Quote Available. It includes: - Console Logs - SAML SSO - User Provisioning SCIM ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[ Freshchat](https://www.capterra.com/p/158117/Freshchat/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.