# Screendesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Screendesk Software - reviews, pricing plans, popular comparisons to other Screen Recording products and more. Source: https://www.capterra.com/p/10029767/Screendesk --- # Screendesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Screendesk ## What is Screendesk? Screendesk is a video support platform for customer service teams that helps resolve support tickets efficiently. The software enables agents to send and request screen recordings, initiate live screen sharing sessions, and conduct video calls without requiring downloads. Screendesk automatically captures technical information needed for debugging issues, including device information, console logs, network requests, and reproduction steps, while providing AI-powered analysis capabilities. The platform features video creation and editing tools with options for annotations, content blurring, and trimming. Screendesk offers secure sharing options for team collaboration and integrates with help desk software including Zendesk, Help Scout, and Intercom to enhance existing support workflows. ## What is Screendesk used for? [Screen Recording](https://www.capterra.com/screen-recording-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Screendesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://screendesk.io&name=Screendesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Screendesk 0.0 VS. [4.7 (24,146)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (22,701) Value For Money 0.0 (0) Value For Money 4.5 (15,266) Customer Service 0.0 (0) Customer Service 4.4 (13,525) ## Screendesk alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,078)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Snagit](https://www.capterra.com/p/209649/Snagit/) [4.7 (500)](https://www.capterra.com/p/209649/Snagit/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209649/Snagit/) [OBS Studio](https://www.capterra.com/p/164144/OBS/) [4.7 (1,074)](https://www.capterra.com/p/164144/OBS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164144/OBS/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,624)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## FAQs about Screendesk Features and Usability ### What are the key features of Screendesk? Screendesk offers screen recording, screen capture, audio capture, and video support for creating visual communications. It also includes annotations for marking up captured content, supporting clearer explanations and feedback within recorded or captured screens. Pricing ### How much does it cost and what fees or limitations are included? Screendesk starts at $10 per user/month for the Plus plan, with the Pro plan at $18 per user/month. A free version and free trial are available. Plus includes advanced customization, unlimited data retention, and unlimited recordings, while Pro adds AI video summarization, call-to-action, and instant videoconferences. Integrations ### Which third-party tools and platforms does Screendesk integrate with? Screendesk integrates with 5 third-party customer support platforms: Freshchat, Freshdesk, Help Scout, Intercom, and Zendesk Suite. These native connections cover live chat and help desk workflows, giving teams options for managing customer conversations and support tickets across familiar service tools. Getting Started and Support ### What customer support options does Screendesk offer? Screendesk provides Email/Help Desk support for customer questions and issue handling. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed contact channel. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Annotations Highlight content and/or make notations about parts of content Audio Capture Record audio or import/upload audio files Screen Capture Save a screenshot of your desktop as an image Screen Recording Record and save a video file of what is happening on a computer screen Video Support Supports various video file formats Screendesk 5 features Highlight content and/or make notations about parts of content Record audio or import/upload audio files Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Supports various video file formats ## Pricing Free Trial Free Version Plus $10.00 Per User,Per Month It includes: - Unlimited Recordings - Unlimited Data Retention - Advanced Customization Pro $18.00 Per User,Per Month It includes: - Instant Videoconferences - AI Video Summarization - Call-to-Action ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[ Freshchat](https://www.capterra.com/p/158117/Freshchat/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.