--- title: "OFORK Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OFORK Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10029784/OFORK/" page_type: "product" language: "en" --- # OFORK Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OFORK ## What is OFORK? Open-source ticketing system designed for IT and customer support management that features process management capabilities with color-coded workflow steps, conditional transitions, and approval mechanisms that can be handled via email without system login. OFORK includes reporting tools with KPI dashboards providing filterable metrics across different timeframes, statuses, and queues. The system maintains menu structures for process creation and management, allowing administrators to link subsequent steps to specific conditions while preserving original formats for tickets when processes are modified. ## What is OFORK used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €2400 Flat Rate, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OFORK?[Manage this product listing](https://www.g2.com/products/ofork/claim_requests/new?auto=true) ## OFORK Overview Updated September 2026 AI summary OFORK is a cloud-based help desk platform designed for organizations of all sizes, offering tools for ticket management, workflow automation, and real-time notifications. It supports service level agreement tracking, customizable fields, and integration with third-party systems. Features like a self-service portal, knowledge base, and performance metrics help businesses efficiently oversee and improve customer support operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OFORK 5.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price €2400 Flat Rate, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (298) Value For Money 0.0 (0) Value For Money 4.4 (294) Customer Service 4.0 (1) Customer Service 4.5 (297) ## OFORK alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about OFORK Features and Usability ### What are the key features of OFORK? OFORK offers ticket management, workflow management, and automated routing for handling customer requests. It also includes a self service portal, knowledge base management, and macros/templated responses for support content. Reporting/analytics, performance metrics, SLA management, alerts/escalation, and access controls/permissions support tracking and case oversight. Pricing ### How much does it cost and what fees or limitations are included? OFORK starts at €2400 per year for the Support S flat-rate plan, which includes unlimited agents, remote updates, Teamviewer support, telephone support, email, and 10 service requests. Support M costs €3600 per year with 50 service requests, and Support L costs €6000 per year with unlimited service requests. Getting Started and Support ### What training and onboarding options does OFORK offer? OFORK provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and training with an instructor, while documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does OFORK offer? OFORK provides email/help desk, a knowledge base, and phone support. Support is described only through these channels in the catalog data, and no reviewer feedback about response times, helpfulness, or common frustrations is available. ## Features AI summary Based on 5,135 Help Desk reviews Capterra reviewers highlight these as the features buyers care about most when choosing help desk software: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) OFORK supports **Ticket Management** and **Real-Time Notifications**, giving support teams a clear way to organize incoming issues and respond faster as updates happen. However, it does not include **Support Ticket Management**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), which helps teams track response commitments and maintain service standards, helping businesses stay on top of support performance and customer expectations. Alerts/Escalation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Macros/Templated Responses 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests Personalization 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Self Service Portal 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Single Sign On 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once OFORK 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing [View pricing plan details](https://www.capterra.com/p/10029784/OFORK/pricing/) Support S €2,400 Flat Rate,Per Year It includes: - Service Requests 10 - OFORK Service Portal - e-mail - Telephone Support - Teamviewer Support - Unlimited agents - Remote Updates Support M €3,600 Flat Rate,Per Year It includes: - Service Requests 50 Support L €6,000 Flat Rate,Per Year It includes: - Unlimited service requests Support XL €12,000 Flat Rate,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Uwe D. CEO Information Technology and Services ### "OFORK ist empfehlenswert" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 3, 2026 Insgesamt sind wir sehr zufrieden mit OFORK. OFORK ist ein sehr gutes open source Ticketsystem. Wir setzten OFORK seit mehreren Jahren ein. Besonders gut gefällt uns die neue KI Funktion KIM. Pros Wir sind immer wieder erstaunt wie viele Features OFORK hat. Das OFORK Helpdesk ist komplett kostenlos und kann auf einem eigenen Server installiert werden. Cons Dadurch das es so viele Features gibt, ist am Anfang überwältigent. Es dauert schon eine gewisse Zeit bis man alles entdeckt hat. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) OTRS hat keine kostenlose Version 6 mehr. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.