--- title: "Gleap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gleap Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10029816/Gleap/" page_type: "product" language: "en" --- # Gleap Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gleap ## What is Gleap? Cloud-based customer feedback platform that combines multiple tools for product improvement and customer support. Gleap features visual bug reporting functionality that captures technical and visual data for troubleshooting, an AI-first chatbot, Kai that provides customer support, and a product roadmap system for tracking feature requests. Gleap also includes a knowledge base builder, live chat capabilities, and marketing automation tools designed to enhance customer engagement through targeted messaging. The platform integrates surveys for collecting user insights, release notes to inform users about new features, and custom chatbots that can be created without coding requirements. ## What is Gleap used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gleap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://gleap.io&name=Gleap) ## Gleap Overview Updated September 2026 AI summary Gleap provides customer support and issue tracking tools for organizations of all sizes, combining live chat, chatbot, support ticket management, and knowledge base features with multi-channel communication and real-time notifications. Available as a cloud-based or mobile solution, it integrates with popular project management and CRM platforms, supporting efficient customer communication and workflow automation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gleap 5.0 (1) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,768) Value For Money 5.0 (1) Value For Money 4.6 (1,518) Customer Service 5.0 (1) Customer Service 4.7 (1,537) ## Gleap alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,472)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Gleap Features and Usability ### What are the key features of Gleap? Gleap offers customer support features including bug and issue capture, live chat, help desk management, and support ticket management. It also includes feedback management, surveys and feedback with CSAT and NPS survey structures, workflow automation, knowledge base management, reporting and analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Gleap starts at $39 per month for the Hobby plan, with a free trial available. The Startup Plan costs $74.5 per month, while Team is $149 and Enterprise is $999. Startup pricing can also include AI tokens and outbound message charges, and email sends cost $2 per 1,000. Integrations ### Which third-party tools and platforms does Gleap integrate with? Gleap integrates with over 20 third-party tools and platforms across project management, communication, CRM, and billing. Key integrations include Slack, Microsoft Teams, Discord, GitHub, GitLab, Jira Service Management, Linear, Asana, ClickUp, Trello, Notion, HubSpot CRM, Salesforce Platform, Salesforce Desk, and Stripe. Getting Started and Support ### What training and onboarding options does Gleap offer? Gleap provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided setup, webinars cover group instruction, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does Gleap offer? Gleap provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. The available catalog data lists these channels, but it does not include reviewer feedback on response times, helpfulness, or common support frustrations, so no user sentiment can be stated here. ## Features AI summary Based on 1,732 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**59%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Gleap supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams a direct way to respond to customers quickly and stay updated as new issues come in. However, it does not offer **Call Center Management**. Instead, it provides other important features that reviewers also rate highly, including **Live Chat** (**46%**), **Support Ticket Management** (**45%**), and **Chatbot** (**45%**). These features help businesses manage conversations across channels, organize support requests, and handle common questions faster, allowing teams to improve response times and customer service efficiency. Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Gleap 51 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10029816/Gleap/pricing/) Hobby $39.00 Flat Rate,Per Month It includes: - Shared Inbox - In-app bug reporting - Operating hours - Kai chatbot - Multiple content sources - Widget Support - Email Startup Plan $74.50 Flat Rate,Per Month It includes: - Everything Included In Our Team Plan Team $149.00 Flat Rate,Per Month It includes: - Team inboxes - Workflows - Unlimited projects - AI summary - AI reply - Surveys - Chat messages - Banners - Unlimited Users Enterprise $999.00 Flat Rate,Per Month It includes: - Remove Gleap branding - Pay by invoice - SLAs - High-priority support - Support Slack channel - Dedicated CSM Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Sasha K. Business Development Information Technology and Services ### "Gleap review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2025 Pros \- Offers built in knowledge base - Offers plans that include unlimited team members - In app support makes conversations with end users more efficient and streamlined - Offers outreach and roadmap functions that help increase product feedback and interaction with end users - Has it's own great customer support team! :) Cons \- I would love for the 'Engagement' functions to let you filter your audience by 'and' and 'or' conditions. This would be super helpful for us. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.