--- title: "Gleap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gleap Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10029816/Gleap/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Gleap Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gleap ## What is Gleap? Gleap is an AI-native customer support, feedback, and coding platform for SaaS — officially “your AI software team.” One workspace connects customer conversations, product evidence (screenshots, session replay, console and network logs), a knowledge base, feature requests and a public roadmap, plus AI agents that answer, investigate, prioritize, and prepare code changes. Your team reviews and ships. By default, a teammate confirms a fix is live before the customer is updated on the original ticket. Used by 4,500+ teams (4.6/5 on G2), including Squarespace, UNICEF, and Papa Johns. Core capabilities: • Kai — AI support agent grounded in your knowledge, with human handoff • Kai Resolve — investigates hard tickets with logs, click trail, and read-only code • Kai PM — scores, dedupes, and triages feature requests • Kai Code — plans and opens pull requests; humans merge and ship • Kai Copilot — researches tickets and drafts replies for teammates • Multichannel shared inbox — widget, email ## What is Gleap used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gleap?[Manage this product listing](https://www.g2.com/products/gleap-gleap/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gleap 5.0 (1) VS. [4.4 (4,114)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (3,634) Value For Money 5.0 (1) Value For Money 4.2 (2,686) Customer Service 5.0 (1) Customer Service 4.3 (2,794) ## Gleap alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) [Wati](https://www.capterra.com/p/204314/WATI/) [4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204314/WATI/) ## FAQs about Gleap Overview ### What company size and specific industries is Gleap built for? Gleap is designed for SaaS and software product companies, especially support, customer experience, product, and engineering teams. It fits organizations of different sizes that need AI-native customer support, in-product feedback with session evidence, and a closed loop from customer requests to product action. Features and Usability ### What are the key features of Gleap? Gleap offers customer support features including live chat, support ticket management, help desk management, and multi-channel communication. It also includes bug and issue capture, feedback management, surveys and feedback, knowledge base management, workflow automation, and reporting and analytics, plus API access and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Gleap starts at $49 per month on the Starter plan for 1 seat and 1 project, with annual-equivalent pricing and a $59 monthly option. The Team plan is $149, Pro is $299, and Enterprise is $999. A free trial is available, and AI credits are billed separately on Starter. Integrations ### Which third-party tools and platforms does Gleap integrate with? Gleap integrates with more than 20 third-party tools and platforms, including communication and collaboration apps like Slack, Discord, and Microsoft Teams Migration; project tools such as Jira, Linear, Asana, ClickUp, Notion, and Shortcut; plus Aircall, Shopify, Instagram for Business, Facebook, and Linktree. Getting Started and Support ### What training and onboarding options does Gleap offer? Gleap provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Gleap offer? Gleap provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. These channels give users multiple ways to find answers or contact support directly. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Gleap supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams a direct way to respond to customers quickly and stay updated as new issues come in. However, it does not offer **Call Center Management**. Instead, it includes other important features that reviewers also rate highly, such as **Chatbot** (**46%**), **Live Chat** (**46%**), and **Support Ticket Management** (**45%**). These features help businesses handle conversations across channels, organize incoming requests, and respond faster, allowing teams to improve service consistency and customer response times. Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Gleap 51 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10029816/Gleap/pricing/) Starter $49.00 Flat Rate,Per Month It includes: - 1 seat - Shared Inbox - In-app bug reporting - 1 project - Operating hours - Kai, the AI support agent - Kai chatbot - Live chat and email - Multiple content sources - Widget Support - Email Team $149.00 Flat Rate,Per Month It includes: - Everything in Starter - Team inboxes - Unlimited seats and projects - Workflows - Seven support channels - Unlimited projects - AI summary - Kai Copilot - AI reply - In-app bug reporting - Feature roadmap - Surveys - Chat messages - Knowledge base - Banners - Third-party integrations - Outbound messaging - Unlimited Users Pro $299.00 Flat Rate,Per Month It includes: - Everything in Team - Kai Resolve and Kai Code - Kai PM - Custom agents - Model selection - 25% bonus AI credits Enterprise $999.00 Flat Rate,Per Month It includes: - Everything in Pro - Single sign-on - Bring your own model endpoint (by agreement) - Invoice billing - Dedicated customer success manager - Custom SLA by agreement Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Sasha K. Business Development Information Technology and Services ### "Gleap review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2025 Pros \- Offers built in knowledge base - Offers plans that include unlimited team members - In app support makes conversations with end users more efficient and streamlined - Offers outreach and roadmap functions that help increase product feedback and interaction with end users - Has it's own great customer support team! :) Cons \- I would love for the 'Engagement' functions to let you filter your audience by 'and' and 'or' conditions. This would be super helpful for us. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.