# 247connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 247connect Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more. Source: https://www.capterra.com/p/10029842/247connect --- # 247connect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 247connect ## What is 247connect? Introducing 247connect, a new era of cloud-based Remote Monitoring and Management designed with user-centric features that simplify complex tasks, streamline workflows and enhance the overall remote support experience. With this easy-to-use focused solution, you can quickly support users, troubleshoot and fix managed and on-demand devices -minimising downtime for customers and employees and preventing any impact on your bottom line. Avoid interrupting end users by easily viewing a hardware inventory for each device before starting a remote control session – plus, access CPU, memory, network, processes and more to spot small issues before they become bigger problems. Secure by design, 247connect also includes robust security measures for a secure connection every time – and provides all the essential tools to keep your IT estate safe and sound for less than you might think! ## What is 247connect used for? [Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12.5 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 247connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.netsupport-inc.com&name=247connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 247connect 5.0 (5) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $12.5 Flat Rate, Per Month Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.7 (11,602) Value For Money 5.0 (5) Value For Money 4.8 (8,203) Customer Service 4.8 (5) Customer Service 4.6 (7,495) ## 247connect alternatives [4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (279)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting price $67.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10029842/247connect/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Remote Access/Control 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Real-Time Chat 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Troubleshooting 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. Diagnostics Tools 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access system information, including hardware and software configuration, to perform diagnostics File Transfer 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Move files across different systems or networks 247connect 38 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Verify the identity of users/devices to enable secure access Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Import and export data to and from software applications Creates virtual version of end user's desktop environment or operating system Access system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components Create, save, and store files Move files across different systems or networks Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Access multiple screens from one centralized location Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Record and save a video file of what is happening on a computer screen Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial Lite (Summer special) $12.50 Flat Rate,Per Month It includes: - 1 on-demand license - 100 managed devices - Unlimited customer sessions - 5 concurrent connections - Remote control - File transfer - Audit log - Chat - Message - Screenshot capture - Hardware inventory - Registry Editor - PowerShell - Task Manager - SSO - 2FA - ZTNA - Multi-monitorsupport - Multi-platform support - Multi-language support - Dark mode Standard $33.75 Flat Rate,Per Month It includes: - 20 on-demand licenses - Unlimited operators - 500 managed devices - Unlimited customer sessions - 5 concurrent connections - Remote control - File transfer - Audit log - Chat - Message - Screenshot capture - Hardware inventory - Registry Editor - PowerShell - Task Manager - SSO - 2FA - ZTNA - Multi-monitorsupport - Multi-platform support - Multi-language support - Dark mode Advanced $75.00 Flat Rate,Per Month It includes: - 100 on-demand licenses - Unlimited operators - 1000 managed devices - 5 concurrent connections - Unlimited customer sessions - Remote control - File transfer - Audit log - Chat - Message - Screenshot capture - Hardware inventory - Registry Editor - PowerShell - Task Manager - SSO - 2FA - ZTNA - Multi-monitorsupport - Multi-platform support - Multi-language support - Dark mode Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Single Sign-On](https://www.capterra.com/p/209022/Single-Sign-On/) ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Connor E. ICT Network Manager Education Management ### "The tool every IT Support Team needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2025 My experience is very good with the software, it has made the task of being off site and needing to connect to our school infrastructure much easier and a cheaper solution to others I have used. Pros This tool gives myself and my team easy access to remote into our servers as and when needed from offsite. The built in MFA and security feature set are welcomed giving me the confidence to utilise this tool for server access. We are currently looking at deploying this to staff devices to allow ease of access for our support team when troubleshooting a device that may be offsite. Cons Nothing major has caused us to dislike it, we've had a couple hiccups with certain features not working from time to time but these always seem to be fixed relatively fast. Switched from [Pulseway](https://www.capterra.com/p/141792/Pulseway/) We still use it but not for the remote access feature set. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing 247connect Pricing and I already use netsupport software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alastair K. Chair Education Management ### "Great solution for any IT team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2025 Really positive, it just works with the minimum of fuss and in relative terms is pretty cheap because of the flexible concurrency. Pros For the first time, it's a tool that genuinely reduces our costs as all our IT team can be logged in and start a remote control session at the same time (without any limits), and then each user can still connect to up to 5 devices concurrently..that's the first time we have seen this. Cons Some of the Android support is in the early stages, but it seems that new devices are being added all the time. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price, simpel as that, and ease of use. TV is quite complex now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tina D. Owner Information Technology and Services ### " Living up to it's tag line of Simple, Affordable and Secure" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2025 Great user experience and attentive support. Very refined UI making it quick and easy to get remote control even in some challenging situations. For the price and performance, we can't fault it. Pros A refreshingly simple user experience, zero trust and very affordable compared to our current solution for remote on-demand and managed PC support. Very responsive support. Cons I look forward to additional features being rolled out, but many improvements have already been made. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Price and features. With a recent large number of managed devices required, it would have proved to be quite expensive. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reasons for choosing 247connect Price and user interface - much more affordable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QC Quincy C. IT Supervisor Gambling & Casinos ### "Awesome Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 22, 2025 Haven't had to use it much seeing as we just got it but used it a couple of times and so far, we seem to enjoy it. Pros Ease of setup and access. Being cloud based. Being able to see computer info such as storage, memory etc. Cons Not being able to see what users are doing without them being notified via the 247 connect agent. Could use a little bit of scaling down on some of the permissions for each role. Alternatives considered [Teramind](https://www.capterra.com/p/172645/Teramind/) Reasons for choosing 247connect Cost effective. Ease of use. Cloud based Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rick C. Director Education Management ### "Love it - it's the only remote support tool I'll be using from now on." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 Really positive! The response times from the developers have been great (only contacted for enquiries/general questions, I've not needed to use the support yet). They seem really switched on and keen to engage and develop the service too - which always makes a welcome change these days! Pros So many features, well designed, and not just reasonably priced, but with two different types of pricing, meaning you're not paying for things you won't necessarily need. Definitely a great choice for remote support, and I'm happy to have discovered it. Cons Nothing springs to mind - so I'll say the fact that it hadn't been released years ago when I first started using remote support tools! Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reasons for choosing 247connect Simpler, cleaner interface, and it's a new product from a forward-thinking and innovative company, so is only going to get better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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